Nanoptix HSVL ADVANCED Owner's Manual
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Nanoptix HSVL ADVANCED Owner's Manual

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High Speed Video Lottery Advanced
Owner's Manual
First Edition: May 2019
Last Revision: May 2019
Document # 720012-0000R

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Summary of Contents for Nanoptix HSVL ADVANCED

  • Page 1 High Speed Video Lottery Advanced Owner's Manual First Edition: May 2019 Last Revision: May 2019 Document # 720012-0000R...
  • Page 2 Legal Notices Disclaimer Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software, and firmware become available.
  • Page 3 AC line filtering, over-current and short-circuit protection. Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.

  • Page 4: Table Of Contents

    2.4 Communicating with the Printer ............14 Printer Disassembly Mechanical Drawings 5. Printer Maintenance Instructions 6. Service & Support 6.1 Returning printers back to Nanoptix for repairs (RMA) ....... 24 6.2 Technical Support Contact Information ..........25 720012-0000R May 2019...
  • Page 5 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Figures 1: H IGURE PEED IDEO OTTERY DVANCED RINTER 2: R IGURE ESETTING RINTER 3: P & S IGURE APER UTTON TATUS NDICATOR 4: S IGURE PINDLE OVEMENT 5: L IGURE OADING APER 6: L...
  • Page 6 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Tables 1: S ABLE PECIFICATION 2: T ABLE ROUBLESHOOTING TATUS 3: T ABLE ROUBLESHOOTING RINTING ROBLEMS 4: P ABLE RINTER 5: T ABLE HERMAL APER IMENSIONS 6: O ABLE RDERING HERMAL APER 7: P ABLE...

  • Page 7: About The Printer

    The Nanoptix High Speed Video Lottery Advanced thermal printer is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The HSVL Advanced features drop in loading, allowing the printer to be installed between two devices.

  • Page 8: Options Available

    Printer Owner’s Manual 1.2 Options Available There are several options available for the Nanoptix High Speed Video Lottery Advanced thermal printer. Please call your representative for the most recent information at 1-888-983-3030 (Toll-free North America) or 1-506-384-3388 or by e- mail at info@nanoptix.com.

  • Page 9: Printer Controls

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 1.4 Printer Controls To reset Printer For the High Speed Video Lottery Advanced thermal printer simply disconnect and reconnect the printer’s power connector to reset the printer in case of a fault condition. Once the printer is reconnected, the printer goes through a startup routine and resets itself.

  • Page 10: Paper Feed Button & Light Emitting Diode

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Paper Feed Button & Light Emitting Diode Use the Paper Feed Button to advance the paper. The LED on the main controller board shows the printer status. Figure 3: Paper Feed Button & Status Indicator LEDs 720012-0000R May 2019...

  • Page 11: Changing Paper

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 1.5 Changing Paper Caution: Do not attempt to operate the printer if it runs out of paper. The printer will report paper out, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data will be lost.
  • Page 12 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 3. Place the new paper roll between the arms so that the spindle roller fits into the paper rolls core. Figure 5: Loading Paper Caution: The paper must be unwound from the top of the roll – Figure 5. Otherwise, the printer may not print or the paper may jam.
  • Page 13 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 4. Move the spindles back into their original position, locking the paper roll in place. Figure 6: Locking Paper Feed the paper into the paper path, once far enough, the paper in sensor will activate and feed paper to a predetermined length.

  • Page 14: Spindle Arm Configurations

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Note: In the event of a paper jam follow the steps below: • Pull up on the top-front portion of the print mechanism to open the mech to the paper path and remove any paper/obstructions. •...

  • Page 15: Testing The Printer

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 1.7 Testing the Printer Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket to ensure the unit is printing and operating correctly. To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button (Figure 3) for approximately 3 seconds.

  • Page 16: Troubleshooting The Printer

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 1.8 Troubleshooting the Printer The printer is simple and generally trouble-free, but from time to time minor problems may occur. Follow these procedures to determine the cause and resolution of any problems the printer may be having.

  • Page 17: Printing Problems

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Printing Problems Problem Possible Causes What to Do Receipt does not come Paper is jammed. Press latch to open door, inspect the cutter, out all the way. and clear any jammed paper. Printer starts to print, Paper is jammed.

  • Page 18: Media And Supplies Guide

    Appleton, WI 54912-0359 Kanzaki Specialty Papers 1.888.KANZAKI (USA) Tel: 888-526-9254 1350 Main Street Fax: 413-731-8864 Springfield, MA 01103 Table 6: Ordering Thermal Paper Note: Contact your Nanoptix sales representative for more information from our toll free line at 1-888-983-3030. 720012-0000R May 2019...

  • Page 19: Ordering Miscellaneous Supplies

    Part Description 102085-0002R Mini USB communication Cable 6ft. 102082-0000R RS232 cable DB9M to DB9F Straight Through. Table 8: Communication Cables Part Numbers Contact your Nanoptix sales representative for more information from our toll free line at 1- 888-983-3030. 720012-0000R May 2019...

  • Page 20: Communication Cables Pin-Out

    Table 10: 4 Pin Molex Power Interface 2.4 Communicating with the Printer Over the years, Nanoptix has developed emulations for compatibility with the most popular printers in the market. At the time of printing this manual, the following emulations are...

  • Page 21: Printer Disassembly

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 3. Printer Disassembly Use ESD protection (such as a wrist strap) anytime a PCB is exposed 3.1 Removing the Mech. Assembly 1. Remove the power source from the printer before disassembly. 2.
  • Page 22 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Figure 10: Mech Removal 3.2 Access to the Main Board 720012-0000R May 2019...
  • Page 23 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 1. Remove the power source from the printer before disassembly. 2. Remove the paper roll from the printer by following the steps in reverse outlined in 1.4 (Changing the paper) 3. Remove the two screws holding the DB9 serial connector located on the back of the printer.
  • Page 24 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Figure 13: Paper Feed Board Screw Location 720012-0000R May 2019...

  • Page 25: Mechanical Drawings

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 4. Mechanical Drawings Figure 14: Mechanical Dimensions - Front View 720012-0000R May 2019...
  • Page 26 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Figure 15: Mechanical Dimensions - Side View 720012-0000R May 2019...
  • Page 27 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual Figure 16: Mechanical Dimensions - Bottom View 720012-0000R May 2019...
  • Page 28 High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 720012-0000R May 2019...

  • Page 29: Printer Maintenance Instructions

    Owner’s Manual 5. Printer Maintenance Instructions Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix HSVL printer is 3 months or 5km of paper printed, whichever is reached first. Do not clean the head unit immediately after printing.

  • Page 30: Service & Support

    Figure 19: Paper Low Sensor 6. Service & Support 6.1 Returning printers back to Nanoptix for repairs (RMA) • Send repair approval request to Nanoptix Inc. which should include: Printer model # Serial # Brief problem description •...

  • Page 31: Technical Support Contact Information

    High Speed Video Lottery Advanced Thermal Printer Owner’s Manual 6.2 Technical Support Contact Information Service department Nanoptix Inc. 699 Champlain St. Dieppe, NB, Canada E1A 1P6 Tel: 506.384.3388 Fax: 506.384.3588 E-mail: support@nanoptix.com Web site: www.nanoptix.com 720012-0000R May 2019...

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