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Summary of Contents for Nanoptix Orizon NextGen
- Page 1 Owner's Manual First Edition: November 2019 Last Revision: October 2020 Document # 720013-0000R...
- Page 2 Legal Notices Disclaimer Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software, and firmware become available.
- Page 3 AC line filtering, over-current and short-circuit protection. Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
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Page 4: Table Of Contents
2.5 Communicating with the Printer ............14 Printer Disassembly Mechanical Drawings (All Values in Millimeters) 5. Printer Maintenance Instructions 6. Service & Support 6.1 Returning printers back to Nanoptix for repairs (RMA) ....... 21 6.2 Technical Support Contact Information ..........21 October 2020... - Page 5 Orizon NextGen Thermal Printer Owner’s Manual Figures 1: O IGURE RIZON RINTER 2: O IGURE RIZON PTIONAL RESENTER 3: S IGURE PINDLE RM IN EFAULT OSITION 4: P IGURE RINTER 5: P & S IGURE APER UTTON TATUS NDICATOR 6: S...
- Page 6 Orizon NextGen Thermal Printer Owner’s Manual Tables 1: S ABLE PECIFICATION 2: S ABLE PECIFICATION 3: T ABLE ROUBLESHOOTING TATUS 4: T ABLE ROUBLESHOOTING RINTING ROBLEMS 5: P ABLE RINTER 6: T ABLE HERMAL APER IMENSIONS 7: O ABLE RDERING...
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Page 7: About The Printer
Owner’s Manual 1. About the Printer 1.1 Description of Printer The Nanoptix Orizon NextGen thermal printer is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. -
Page 8: Presenter Available
1.2 Presenter Available Figure 2: Orizon NextGen Optional Presenter The Orizon NextGen has an optional presenter and retractor that mounts to the front of the printer. It operates independently from the printer, allowing tickets to be delivered after the entire print is complete. In the event that the ticket is not taken within a predetermined amount of time, it is withdrawn and dropped from the bottom of the presenter. -
Page 9: General Specifications
Orizon NextGen Thermal Printer Owner’s Manual 1.3 General specifications Print Method Direct Thermal Resolution 8 dot/mm (203 dpi) mm, 80 mm, 60 mm, 58 Paper Width −1 −1 −1 −1 Max Roll Diameter 150 mm Operating Temperature 0° to 50° C Storage Temperature -30°... -
Page 10: Spindle Arm Configurations
Bezel Out Table 2: Specification 1.4 Spindle Arm Configurations The Orizon NextGen can be mounted in various positions. The arms position can be selected by removing the mounting screws, repositioning the arm, and reinstalling the screws. Figure 3: Spindle Arm in Default Position... -
Page 11: Printer Controls
1.5 Printer Controls To reset Printer In case of a fault condition, the Orizon NextGen thermal printer can be reset by disconnecting and reconnecting the printer’s power connector. Once the printer is reconnected, the printer goes through a startup routine and resets itself. -
Page 12: Paper Feed Button & Light Emitting Diode (Led)
Orizon NextGen Thermal Printer Owner’s Manual 1.6 Paper Feed Button & Light Emitting Diode (LED) Use the Paper Feed Button to advance the paper. The LED on the top of the printing mechanism displays the printer's status (See section 1.8: Table 3) Paper Feed Button &... -
Page 13: Changing Paper
Orizon NextGen Thermal Printer Owner’s Manual 1.7 Changing Paper Caution: Do not attempt to operate the printer if it runs out of paper. The printer will report paper out, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data will be lost. - Page 14 Orizon NextGen Thermal Printer Owner’s Manual Note: In the event of a paper jam follow the steps below: Unlatch the print head assembly by listing the bar located at the front of the mechanism (pictured below). Remove any paper or obstructions.
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Page 15: Testing The Printer
Orizon NextGen Thermal Printer Owner’s Manual 1.8 Testing the Printer Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket to ensure the unit is printing and operating correctly. To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button (Figure 5) for approximately 3 seconds. -
Page 16: Troubleshooting The Printer
Orizon NextGen Thermal Printer Owner’s Manual 1.9 Troubleshooting the Printer The printer is simple and generally trouble-free, but from time to time minor problems may occur. Follow these procedures to determine the cause and resolution of any problems the printer may be having. If the procedures in this section do not correct the problem, contact a service representative. -
Page 17: Printing Problems
Orizon NextGen Thermal Printer Owner’s Manual Printing Problems Problem Possible Causes What to Do Receipt does not come Paper is jammed. Press latch to open door, inspect the cutter, out all the way. and clear any jammed paper. Printer starts to print, Paper is jammed. -
Page 18: Media And Supplies Guide
Under certain conditions, colored paper or pre-printing on the thermal side of the paper may affect the presenter’s sensors and lead to faulty reporting of the paper jam status. Nanoptix recommends the use of white thermal paper with no pre-printing on the thermal side for reliable operation. -
Page 19: Ordering Miscellaneous Supplies
Please specify the Nanoptix part number when ordering communication cables. Part Number Part Description 102085-0002R Mini USB communication Cable 6ft. 210093-0002R Microfit Receptacle 2x6pos to DB9S. Table 9: Communication Cables Part Numbers Contact your Nanoptix sales representative for more information from our toll-free line at 1- 888-983-3030. October 2020... -
Page 20: Communication Cables Pin-Out
2.5 Communicating with the Printer Please contact your sales representative if you require information communicating with the Orizon NextGen. The printer functions by default using the latest Nanoptix Windows Driver or the “Nanoptix Programming Guide” which will list the Nanoptix ESC/P commands. -
Page 21: Printer Disassembly
Orizon NextGen Thermal Printer Owner’s Manual 3. Printer Disassembly Use ESD protection (such as a wrist strap) anytime a PCB is exposed 3.1 Part List October 2020... -
Page 22: Figure 8: Explodedv
Orizon NextGen Thermal Printer Owner’s Manual 3.2 Exploded View Figure 8: Exploded View October 2020... -
Page 23: Mechanical Drawings (All Values In Millimeters)
Orizon NextGen Thermal Printer Owner’s Manual 4. Mechanical Drawings (All Values in Millimeters) Figure 9: Mechanical Dimensions - Front View October 2020... -
Page 24: Figure 10: Mechanical
Orizon NextGen Thermal Printer Owner’s Manual Figure 10: Mechanical Dimensions - Side View October 2020... -
Page 25: Figure 11: Mechanical
Orizon NextGen Thermal Printer Owner’s Manual Figure 11: Mechanical Dimensions - Bottom View October 2020... -
Page 26: Printer Maintenance Instructions
Figure 12: Top of Form Sensors 3. The paper low sensor is located in the Orizon NextGen arm spindle. Unload the paper roll from the printer and gently clean the sensor with a cotton swab and isopropyl alcohol. -
Page 27: Service & Support
Orizon NextGen Thermal Printer Owner’s Manual 6. Service & Support 6.1 Returning printers back to Nanoptix for repairs (RMA) Send repair approval request to Nanoptix Inc. which should include: Printer model # Serial # Brief problem description Ship defective products to Nanoptix Inc.
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