Service & Support; Returning Printers Back To Nanoptix For Repairs (Rma); Technical Support Contact Information - Nanoptix PayCheck Slim Service Manual

7 Service & Support

7.1 Returning printers back to Nanoptix for repairs (RMA)

•
Send repair approval request to Nanoptix Inc. which should include:
Printer model #
-
Serial #
-
Brief problem description
-
•
Ship defective products to Nanoptix Inc.
•
Ensure that each package being sent is identified by the specified RMA number
NOTE: Make sure to place a blank ticket or a piece of paper between thermal print head
and roller for shipping and storage.
United States of America
RMA # XXXXXX
Nanoptix Inc.
C/o Brunswick Brokers
48 Customs Loop
Houlton, ME, USA
04730
NOTE: It is imperative to have every package clearly identified by an RMA number.

7.2 Technical Support Contact Information

Service department
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: 506.384.3388
Fax: 506.384.3588
E-mail: service@nanoptix.com
Web site: www.nanoptix.com
Document # 720006-0000
August, 2011
Service Manual
Canada and International
RMA # XXXXXX
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
37