Table Of Contents - Nanoptix PayCheck NextGEN Technician Manual

Table of Contents

About the Printer ............................................................................................. 1
1.1 Description of Printer ...................................................................................... 1
1.2 General specifications .................................................................................... 2
1.3 Paper Loading ................................................................................................. 3
1.4 Printer Interface ............................................................................................... 5
1.5 Printer Controls ............................................................................................... 7
1.5.1 Printer Reset (Service use only) ............................................................................. 7
1.5.2 Paper Feed Button ................................................................................................... 7
1.5.3 DIP switches ............................................................................................................. 8
1.5.4 LED ............................................................................................................................ 9
1.5.5 Paper Low ............................................................................................................... 10
1.6 Testing the Printer ......................................................................................... 11
1.6.1 Configuration Ticket ................................................................................................. 11
1.6.2 Printer Performance Metrics .................................................................................... 12
1.7 Clearing Jams ................................................................................................ 13
2 Troubleshooting the Printer ...................................................................... 14
2.1 Basic Printer Operation ................................................................................ 14
2.2 Communication Cables Pin-Out .................................................................. 15
2.2.1 Universal Communication interface .................................................................... 15
2.2.2 Illuminated bezel interface .................................................................................... 15
2.3 Printing Problems ......................................................................................... 16
2.3.1 Main Controller PCB Connector Layout .............................................................. 17
3 Media and Supplies Guide ........................................................................ 18
3.1 Thermal Paper Specifications ...................................................................... 18
3.2 Ordering Thermal Paper ............................................................................... 20
3.3 Ordering supplies & cables .......................................................................... 20
3.4 Parts List ........................................................................................................ 21
4 Spare parts replacement instructions ..................................................... 23
5 Printer Maintenance Instructions ............................................................. 29
6 Service & Support ...................................................................................... 32
6.1 Returning printers back to Nanoptix for repairs (RMA) ............................. 32
6.2 Technical Support Contact Information ...................................................... 32
Document # 720009-0000
October 18, 2017
Technicians Manual
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