Appendix A: Troubleshooting; Robotics Hangs; Lost Contact With Slave Unit; Library Unit Fails To Get Cartridge From Hra - Overland Storage NEO 8000 Installation Manual

This appendix provides some solutions to possible problems that might be encountered
using a NEO 8000 library system with an HRA installed. If necessary, contact Overland
Storage Technical Support (see the "Preface").

Robotics Hangs

While moving cartridges between library units, the library robotics hang.
Possible Cause
The library system is not level.
Defective robotics.

Lost Contact with Slave Unit

During system operations, the Master unit loses contact with the Slave unit. This can result
in tape cartridges being "orphaned" in the Slave unit.
Possible Cause
Firmware not updated to version
4.05 or higher.

Library Unit Fails to Get Cartridge from HRA

Either the Master or Slave unit's shuttle fails to take the tape cartridge from the HRA
shuttle.
Possible Cause
The HRA is not properly fastened to
the Mounting Brackets causing it
to be tilted.
104370-102 07/2005

Appendix A: Troubleshooting

Suggested Resolution
Re-level the entire library system both front-to-back and
side-to-side. Refer to
details.
Contact Overland Storage Technical Support to order a new
part.
Suggested Resolution
Download and update the firmware.
Suggested Resolution
• Verify that the screws securing the Mounting Brackets to
the libraries are properly tightened. Also verify that the
screws securing the HRA to the Mounting Brackets are
tight.
• Verify that the library system is level.
Chapter 4, "Setting Up the Library" for
A–1