Summary of Contents for Overland Storage NEO 8000e
Page 1
8000e Library ® Overland Storage User Guide January 2011 10400293-002...
Page 2
Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the product(s) or programs described in this manual at any time.
Contact Us web page. Our Overland Storage Technical Support staff is also available to assist you by phone 1.877.654.3429 (Toll-free and active only in the U.S. and Canada) 1.858.571.5555 x5 (Worldwide access) For a complete list of support times depending on the type of coverage, visit our web site at: http://support.overlandstorage.com/support/overland_care.html...
NEO 48001200 User Guide Preface Downloading Firmware Updates The latest release of the firmware for the NEO 8000e libraries can be obtained from the Overland Storage FTP site: 1. Point your browser to: ftp://ftp.overlandstorage.com/firmware/Neo_Series/NeoE/Neo8000E. 2. Download and install the latest firmware file.
NEO 8000e Library Overview CHAPTER The NEO 8000e library is an enterprise-class tape library from Overland Storage that provides unmatched performance for organizations with very large amounts of mission-critical data. This chapter describes the major components and accessories of the NEO 8000e enterprise library: •...
NEO 8000e User Guide NEO 8000e Library Overview Library Interfaces The NEO 8000e libraries are available with the following drive interfaces: • Small Computer System Interface (SCSI) – an industry standard for connecting peripheral devices and their controllers to an initiator. A SCSI interface-to-host system supports either Low Voltage Differential (LVD) or Single Ended (SE) attachment.
Drives 1-6 are powered by the lower redundant power supplies that come standard on the NEO 8000e. The optional power supply add-on kit adds two more power supplies in the upper level power bay to support the addition of drives 7-12 (Figure 1-2).
Figure 1-3: NEO 8000e Front View Touchscreen The touchscreen on the front of the NEO 8000e provides an easy way to directly communicate with the library. By gently pressing the virtual buttons, you can select menus and options to change library settings.
Page 14
1-4) in the NEO 8000e library. Each drawer holds up to 80 LTO cartridges. Figure 1-4: NEO 8000e Left and Right Media Drawers For security and safety, the drawers are internally latched to prevent unauthorized access. With the proper security credentials, they can be released from the touchscreen on the front of the library.
NEO 8000e User Guide NEO 8000e Library Overview The NEO 8000e comes with 1-6 drawers enabled, depending on the purchased configuration. Any disabled drawers can be activated by purchasing additional capacity and entering the capacity upgrade code (Figure 1-5). 1 Drawer...
Page 16
Library Controller Card (Req’d) Figure 1-6: NEO 8000e Rear View Power Supplies Power is routed via power cords through the base plate of the unit into connectors on the circuit breaker box at the base of the built-in power strip. The power strip contains geographically placed receptacles which make AC power available to the power supply cases without the need for routing cables.
Page 17
(from bus) Figure 1-7: Power Supplies in a Power Supply Case The NEO 8000e library has three power supply cases that distribute AC power to different portions of the library. Each power supply case holds two modular auto- ranging power supplies: a primary power supply for daily use and a secondary power supply for redundancy.
Page 18
The power strip receptacles and power supply cases are labeled with a “2.” Drive Assemblies The NEO 8000e library supports up to 12 tape drives using one of the standard interfaces: • SAS (Figure 1-9 on page 1-10) •...
Page 19
NEO 8000e User Guide NEO 8000e Library Overview The tape drives are mounted on special assemblies to make them easier to insert and remove. Figure 1-9: NEO 8000e SAS Drive Assembly Figure 1-10: NEO 8000e FC Drive Assembly 1-10 10400293-002 01/2011...
Page 20
The I/O is managed through connections located to the right of the fan. The NEO 8000e base configuration has zero drives. All drives are purchased separately. Additional drives can be added one or more at a time, as needed, until...
IMPORTANT: Overland Storage recommends that all NEO 8000e Libraries be installed by an Overland Storage authorized service provider. This chapter describes how to unpack and set up a new NEO 8000e library. This same information is also available in the NEO 8000e Quick Start Guide/Unpacking Instructions located on the outside of the shipping container.
Unpacking and Setting Up Removing the Outer Carton To ensure safe delivery, each NEO 8000e comes packed with tie-down hardware securing it to the pallet. The proper steps must be taken to remove the packaging. NOTE: The container pallet is labeled “RAMP SIDE” on each corner of the removal side.
NEO 8000e User Guide Unpacking and Setting Up a. Cut the shipping straps and remove. b. Remove the corner boards from the top and sides of the box. c. Remove the top cap. d. Release and remove all of the plastic retainers (on opposite corners).
NEO 8000e User Guide Unpacking and Setting Up 3. Remove the front hardware holding the library on the pallet: a. Using a #2 Phillips screw driver, remove the crosspiece screws. b. Lifting one end of the crosspiece at a time, use the 9/16” wrench to remove the bolts and hold-down brackets securing the library to the pallet.
NEO 8000e User Guide Unpacking and Setting Up NOTE: Be sure the library has been raised high enough so none of the casters touch the floor. 4. Place a level, front to rear, on the top side edge of the library (Figure 2-7).
NEO 8000e User Guide Unpacking and Setting Up Attaching the Front Doors As the last step, attach the front doors. NOTE: The square, straight end of the door is the top and the curved end is the bottom. 1. Remove the two doors from the DOOR shipping box and extract them from their plastic shipping bags.
Installation and Initialization CHAPTER Once the NEO 8000e library is secure and level, you need to verify that the basic cable connections are in place before powering on the library for the first time. Installation Considerations If the unit is installed in a closed environment it may require further evaluation by Certification Agencies.
The NEO 8000e comes from the factory with installed components connected and ready to use. Before powering up the library, it is recommended that you verify these connections have not come loose in shipment.
Some of the common NEO 8000e cabling configurations for Fibre Channel (FC), SAS, and SCSI drives are shown below.
Page 31
NEO 8000e User Guide Installation and Initialization SAS Cabling Example A NEO 8000e supports a SAS SAN through the ADI using SAS connections on the SAS drive assemblies (Figure 3-2). Connections Figure 3-2: Typical SAS Configuration SCSI Drive Example A NEO 8000e supports a SCSI Storage Area Network (SAN) through the ADI...
Circuit 1 (Secondary) (Primary) Receptacles Figure 3-4: NEO 8000e Circuit Breakers (OFF Position) 3. Plug the other end of the power cords into an UPS or other AC power source. 4. Set both circuit breakers to the ON position. 5. Set the power switches on the power supplies to the ON (|) position.
NEO 8000e User Guide Installation and Initialization As the POST starts, the Initialization screen appears (Figure 3-5). Figure 3-5: Initialization Screen After about 50 seconds (or if the Continue button is pressed), the Default screen appears (Figure 3-6). Figure 3-6: Library Default Screen NOTE: Though visible, this screen is not fully functional until POST completes.
NEO 8000e User Guide Installation and Initialization Setting Up Reserved Slots This process deactivates some of the media slots in the library from use as storage slots. This is usually done to meet licensing requirements or to dedicate media slots as cleaning tape slots.
Page 35
NEO 8000e User Guide Installation and Initialization Figure 3-8: Total Reserved Slots Screen 3. Use the keypad to enter the number of slots you want to reserve, and press Save (Figure 3-9). Figure 3-9: Reserved Slots Numeric Keypad 4. At the confirmation screen (Figure 3-10), press OK.
NEO 8000e User Guide Installation and Initialization Configuring a Fibre Channel Drive In most cases, you can use the default configuration values for Fibre Channel drives. However, if it becomes necessary to change the default values, these values are editable: •...
7. Press Back twice to return to the Default screen. Setting Passwords for Access to Library Functions The NEO 8000e library lets you assign up to three levels of security using passwords. A fourth level of security is built-in for factory technicians. The default setting is Passwords Disabled.
• If the password is incorrect for the selected level, a warning box will indicate that the password was incorrect. Entering Passwords When you have set User-Level passwords or a Service password, the NEO 8000e library automatically enforces the password access to the appropriate library functions.
When there is more than one tape library in your installation, it is often useful to assign a name to each library. The default library name is NEO Series. To set or change the name of a NEO 8000e library: 1. From the Default screen, press Menu > Network.
Daily Operation CHAPTER This chapter covers some of the NEO 8000e library functions that occur as part of everyday use. Common Configuration Options The library provides several configuration options to support a variety of applications and platforms. The settings for each of the available options are stored in non-volatile memory in the library.
• Never erase information on a cartridge label – always replace the label. Using Mail Slot Magazine for Small Quantity Exchanges The NEO 8000e features a Mail Slot magazine that allows you to import or export multiple cartridges without interrupting library operation. The Mail Slot...
Page 42
NEO 8000e User Guide Daily Operation The first slot is the one closest to the front of the magazine while the last slot is at the rear (Figure 4-3). Last Slot (15) First Slot Figure 4-3: Inserting Cartridges Into a Mail Slot Magazine Insert tape cartridges so that the bar code labels are facing outward and the tape hub is toward the left.
Page 43
NEO 8000e User Guide Daily Operation Figure 4-4: Move Media Screen 6. Press in the Source field, select Mail Slot as the Source Element Type, and select the slot number where it is located. 7. Press in the Destination field, select a location for the tape being added as the Destination Element Type, and select the destination slot number.
Daily Operation Using Media Drawers for Bulk Exchanges There are six media drawers in the NEO 8000e library. Each drawer holds up to 80 LTO cartridges. The first slot is located at the bottom front of the drawer and the last slot is at the top back (Figure 4-5).
Page 45
Wait for the tape to be moved. You are automatically returned to the Default menu when done. Master/Slave with Horizontal Robotics Assembly By adding a second NEO 8000e, the available capacity and number of drives can be doubled. IMPORTANT: See the NEO 8000e Scalability Upgrade Installation Instructions for more details.
Manual or Automatic NEO 8000e tape drive cleaning option. The NEO 8000e options are based on actual need rather a time period resulting in less wear on the drives.
Page 47
NEO 8000e User Guide Daily Operation NOTE: When selecting the Source or Cleaning locations, you can repeatedly press the Element Type button to cycle through all the available choices. You can also use the Decimal Keypad to enter the choice number directly into the field.
NEO 8000e User Guide Daily Operation 6. Press Execute Clean. When the cleaning cycle completes, the library returns the cleaning cartridge back to the designated cleaning slot and the display returns to the Maintenance options screen. 7. Press Back twice to return to the Default screen.
Using the Front Panel Interface CHAPTER The touchscreen on the front of the NEO 8000e library (Figure 5-1) provides an easy way to directly communicate with the library by using its graphical user interface. Front Panel Touchscreen Library Window Figure 5-1: Touchscreen Location By gently pressing the virtual buttons, you can select menus and options to view or change library settings.
POST, you can only access the Network Options and Library Info sub-functions in the View System Data area. From this screen you can access all options, functions, informational screens, and screen contrast adjustments of the NEO 8000e. You can also initiate a controlled shutdown of the library. Host Lock Out Media can be locked by software running on the host.
Using the Front Panel Interface Password Protection To avoid accidental interruption of library operation, the NEO 8000e lets you assign up to three “levels” of security using passwords. A fourth level of security is built-in for factory technicians. This table shows the different levels and their...
NEO 8000e User Guide Using the Front Panel Interface Accessing the Menu Screen When you press Menu from the Default screen, the Menu screen is displayed (Figure 5-3). The Menu screen provides access to most of the library’s functions. Figure 5-3: Menu Screen Refer to “Default Front Panel Options”...
Selecting the Status option from the Default screen displays the library Status screen (Figure 5-4). Figure 5-4: NEO 8000e Status Screen (Complete) The Status screen displays buttons to access tape drive and media information. These buttons show some of the following information: • (Tape) Drive buttons •...
NEO 8000e User Guide Using the Front Panel Interface Pressing the appropriate button displays a detailed status screen. For the media drawer secondary screens, press a media row to see greater detail (Figure 5-6). Primary Status Screen Figure 5-6: Status Screen Different Levels Example If the library is partitioned, the partition number is shown on each screen.
Security Level 1. NOTE: If the library is partitioned, a partition selection options is displayed before the access option screen. Figure 5-8: NEO 8000e Default Screen Top Buttons - Mail Slot Access The Mail Slot is automatically unlatched when this screen (Figure 5-9) is accessed.
NOTE: If the library is partitioned, a partition selection options is displayed before the access option screen. Figure 5-10: NEO 8000e Default Screen Top Buttons - Drawer Access Access is gained by pressing either a specific drawer button or the Unlock All...
1. At the Default screen, press Move Media (Figure 5-12). Figure 5-12: NEO 8000e Default Screen Top Buttons - Move Media NOTE: If a User Level 2 password is enabled, the validate password screen is displayed. Enter the correct password and press Validate.
Page 58
NEO 8000e User Guide Using the Front Panel Interface 3. Use the Move Media dialog box (Figure 5-14) to select the Source and Destination: Select Source Select Destination Press Execute Move Figure 5-14: Move Media Dialog Box NOTE: You can cancel the move operation at any time by pressing the Back button (which returns you to the Default screen).
5-15). Figure 5-15: Technical Support Screen If you are having difficulty contacting your local service provider, contact Overland Storage directly. For further assistance, you can also access Overland’s web site at http://www.overlandstorage.com. Adjusting the Contrast of the TouchScreen If the contrast of the NEO library’s touchscreen display is not optimal for visibility, you can adjust the screen contrast temporarily.
NEO 8000e User Guide Using the Front Panel Interface Figure 5-16: Menu Screen CAUTION: If you press Diagnostics, Factory, or any of the Edit Options buttons, the library is automatically and immediately taken offline. Once the action is completed, the library automatically goes back online.
NEO 8000e User Guide Using the Front Panel Interface Viewing Host I/F Options NOTE: The options displayed vary based on the type of drives installed in the library. Because SAS drives have no customer adjustable settings, they are grayed-out. You can use the SCSI/FC Options button (in the View System Data section) to provide read-only access to the SCSI or Fibre Channel host interface settings.
Viewing Library Info The Library Info (Information) button (in the View System Data section) provides read-only access to the general information about the NEO 8000e library. To view the library information, go to Menu > Library Info (Figure 5-20).
NEO 8000e User Guide Using the Front Panel Interface To view the cartridge map, go to Menu > Cartridge Map (Figure 5-21). If the library is partitioned, the partition number is also shown. Figure 5-21: Initial View Cartridge Map Screen Use the arrows to move between screens.
Page 64
Force Reconfiguration Forces an immediate reconfiguration of the NEO 8000e library to (Service Only) the appropriate settings of Master, Slave, or Standalone. Used whenever a drive or library module is permanently removed.
Page 65
Configure Capacity By entering a purchased 32-digit code, disabled drawers and their slots are enabled for use. Contact Overland Storage for information about purchasing codes. Control Fans and Light Turns the backplane fans and internal light on and off. See (Service Only) “Control Fans and Light Button”...
BP fan is located above the secondary card cage. Running Library Diagnostics The NEO 8000e provides six user-accessible and three service-only diagnostics that calibrate and exercise the library. All six user diagnostics are available from the front panel by pressing the Diagnostics button (in the Utilities section).
Page 67
NEO 8000e User Guide Using the Front Panel Interface To access the diagnostics functions from the front panel, press Menu > Diagnostics. The Diagnostics Menu screen is displayed (Figure 5-25). Service Only Diagnostics Figure 5-25: Diagnostics Menu Screen NOTE: We recommend that you set a Service level password for the Diagnostics menu.
Page 68
NEO 8000e User Guide Using the Front Panel Interface 3. Press Start. The screen now indicates that the cartridge cycle diagnostic test is running (Figure 5-27). The diagnostic reports the total number of bin swaps while running. This diagnostic will continue to run until commanded to stop or a fault is detected.
Page 69
NEO 8000e User Guide Using the Front Panel Interface 3. Press Start. The screen now indicates that the drive cycle diagnostic test is running. The diagnostic reports the total number of bin swaps and drive swaps while running. This diagnostic will continue to run until commanded to stop or a fault is detected.
Page 70
NEO 8000e User Guide Using the Front Panel Interface 2. From the Diagnostics menu (as shown in Figure 5-25 on page 5-19), press Inventory. A normal inventory is performed and the databases are updated. Viewing the Error Log The View Error Log diagnostic does not perform any physical actions. This non- volatile error log is displayed, showing all the faults posted by the library since SRAM was last initialized.
Page 71
NEO 8000e User Guide Using the Front Panel Interface Figure 5-31: Initial Touchscreen Calibration Screen 3. Use a stylus or similar blunt instrument to gently touch the center of the box indicated in Figure 5-31. The second touchscreen calibration screen is displayed (Figure 5-32).
NEO 8000e User Guide Using the Front Panel Interface 5. Before the timer expires (you have ten seconds), use the stylus to touch anywhere on the touchscreen to save the new touchscreen calibration values. You receive the message, “Saving new calibration values,” and then return to the Diagnostics menu.
Page 73
NEO 8000e User Guide Using the Front Panel Interface Table 5-4 shows the different editable library options available: Table 5-4: Editable Library Options Option Description Library Remains Enable or disable whether the library remains offline after power- Offline After Power-up up initialization.
Page 74
NEO 8000e User Guide Using the Front Panel Interface Table 5-4: Editable Library Options(Continued) Option Description Bar Code Label Size Limit the maximum number of characters reported for the bar code label both to a host and on the Cartridge Map. Possible settings are 1 through 8.
NEO 8000e User Guide Using the Front Panel Interface Modifying the Host I/F Options Press the SCSI/FC button (in the Edit Options section) to set or modify the host interface (SCSI or FC) settings for the Library. See Figure 5-35...
Page 76
NEO 8000e User Guide Using the Front Panel Interface Table 5-5: NEO Library SCSI/FC/SAS Editable Options (Continued) Option Description Mail Slot Access Specify if a host Prevent Allow Medium Removal command inhibits or allows an operator access to the Mail Slot.
Page 77
NEO 8000e User Guide Using the Front Panel Interface Table 5-5: NEO Library SCSI/FC/SAS Editable Options (Continued) Option Description Report Element Type Determine the method to report the type of library elements installed using the Read Element Status command. The options are Disabled or Enabled.
Page 78
NEO 8000e User Guide Using the Front Panel Interface Table 5-6: NEO Library FC Editable Drive Options(Continued) Definition Option and Default Description World Wide Port n Select either a Default or Custom WWPN. The Default setting Name uses the factory-configured WWPN while Custom allows you to create a unique name for Port n.
Page 79
NEO 8000e User Guide Using the Front Panel Interface Table 5-7 shows the editable network options that are available: Table 5-7: Network Editable Options Option Description IP Address Select the method for setting the IP address of the library's Determination embedded remote access utility/protected Internet site.
Front Panel Touchscreen Passwords NEO 8000e passwords to access the front panel are represented by four decimal digits that are stored in NVRAM (non-volatile memory) in a range of 0001 to 9999.
Page 81
NEO 8000e User Guide Using the Front Panel Interface Each password is represented by four decimal digits that are stored in NVRAM (non-volatile memory) in a range of 0001 to 9999. To disable password verification for a level, enter 0000 as the new password.
Page 82
NEO 8000e User Guide Using the Front Panel Interface Figure 5-39: Setting Remote Access Level 2 Passwords 5. Press Edit “Re-enter Login” and retype the password in the Re-enter Login field. 6. Press OK. 7. Press Save, then OK to confirm.
IP address assigned to the NEO 8000e library. Access is available either from a computer connected to your network or via the Internet using the default HTTP port 80.
Page 84
NEO 8000e User Guide Accessing the Library Remotely Setting Up the Remote Access To set up the remote access, you only need to set the IP addresses from the front panel under Network (Edit Options). To set up IP addressing: 1.
NEO 8000e User Guide Accessing the Library Remotely Figure 6-3: Setting User-Specified IP Addresses 5. Select each field in turn, enter the required IP addressing information, then press OK. 6. Press Save to lock in your settings. Tip: Once you have configured the IP addressing for remote access, we recommend...
Page 86
NEO 8000e User Guide Accessing the Library Remotely 1. Type the Web Management Interface unique IP address in the URL field of your browser, and press Enter. 2. At the Login screen (Figure 6-5): Figure 6-5: Web Management Interface Login Screen a.
To change the passwords: NOTE: The Web Management Interface passwords cannot be changed using the Web Management Interface utility. From the NEO 8000e front panel: 1. Go to Menu > Network. 2. Press the down-arrow ( ) once. The “Web Level 1 and FTP Login” and “Web Level 2 Login” options are shown.
NEO 8000e User Guide Accessing the Library Remotely The Web Management Interface navigation bar in the top frame provides easy access to web pages for viewing information and configuring options. The library name is displayed directly below the navigation buttons. The default library name is “NEO Series.”...
NEO 8000e User Guide Accessing the Library Remotely • If you want the function to be executed even if the library is busy, check the second option (“Check to execute the operation...”). This is not recommended while the host software is active.
NEO 8000e User Guide Accessing the Library Remotely Table 6-2 provides details on the information presented on the Status screen: Table 6-2: Status Screen Features Status Description Auto-Refresh You can configure an automatic refresh setting for the Status Options screen. Options of 1-, 2-, or 5-minute refreshes are available.
NEO 8000e User Guide Accessing the Library Remotely Drive Status Summary Table Figure 6-9 shows the Drive Status (Summary) tables on the Status page. Figure 6-9: Drive Status Tables (FC Drive) NOTE: The information displayed in the Drive Status Table varies with the type of drive installed in the library.
Page 92
NEO 8000e User Guide Accessing the Library Remotely The Full Drive Status table for the selected drive is displayed (Figure 6-12). Figure 6-12: Sample Full Drive Status Table (FC) The list of possible drive activity states are described in Table 6-3.
NEO 8000e User Guide Accessing the Library Remotely Table 6-3: Tape Drive Activity Summary (Continued) Status Description Reading Reading from medium. Rewinding Rewinding medium. Unknown Undefined drive activity. Unloading Medium is being unloaded from the drive. Updating Code Drive firmware is being flashed to the drive.
NEO 8000e User Guide Accessing the Library Remotely a. From the Source drop-down list, choose the slot or drive where the source tape cartridge is currently located. b. From the Destination drop-down list, choose the destination slot or drive. 4. Click Execute the Move, then click Confirm.
NEO 8000e User Guide Accessing the Library Remotely 6. To view the results of the move operation, click the Status button. Setup Button NOTE: Web Level 2 security is required to access the Setup screens. The Setup button launches the Configuration Menu that is used to configure these nonvolatile library options: •...
Page 96
NEO 8000e User Guide Accessing the Library Remotely Figure 6-16: Setup Menu Screen NOTE: The second item, Partition Configuration, changes based on whether the partitioning configuration is active or not (see Figure 6-17 Figure 6-18). Figure 6-17: Partial Configuration Menu (Partitioning Feature Key Entered) Figure 6-18: Partial Configuration Menu (Partitioning Configured) 2.
NEO 8000e User Guide Accessing the Library Remotely IMPORTANT: Some changes automatically cause the library to reboot. If any other changes are made that specify that they are not effective until the library is rebooted, you must reboot the library manually. Use the Reboot Library button at the bottom of the Functions page.
Page 98
NEO 8000e User Guide Accessing the Library Remotely Figure 6-20: Library Configuration Menu (Partitioned) 3. Change the library settings as necessary. When satisfied with the changes, click Submit. The library reboots. Wait for POST to complete. IMPORTANT: If the Web Management Interface is configured to obtain an IP address from a DHCP server, note the new IP address (press Menu >...
Page 99
NEO 8000e User Guide Accessing the Library Remotely Table 6-4: Setup Library Configuration Options (Continued) Library Option Description Reserved Slots NOTE: If the library is to be partitioned, the reserved slots must be configured before partitioning. You can reserve up to 20 slots. The slots are reserved using the Fixed Slots from the last slot forward, and are numbered with a Clng prefix (Cleaning) on the Status page physical inventory display.
NEO 8000e User Guide Accessing the Library Remotely Table 6-4: Setup Library Configuration Options (Continued) Library Option Description Barcode Reader Select to either enable or disable the barcode reader from retrying to read a bar code label. Library reboots automatically when Submit is clicked.
Page 101
NEO 8000e User Guide Accessing the Library Remotely Partitioned Library Only Figure 6-22: SCSI Configuration Screen (Partitioned) To view or modify the SCSI configuration settings: 1. Log into the Web Management Interface and click Setup. The Configuration Menu is displayed.
Page 102
NEO 8000e User Guide Accessing the Library Remotely Table 6-5: SCSI Configuration Options (Continued) Component Description Product Specifies the response to the product ID field of the SCSI INQUIRY Identification command. The choices are NEO Series, LXB, or a custom ID (Vendor Unique).
NEO 8000e User Guide Accessing the Library Remotely Table 6-5: SCSI Configuration Options (Continued) Component Description Post Recovered Enable or disable the reporting of TapeAlert informational exception Errors conditions with a Recovered Error sense key, when the Method of Reporting Information Exceptions (MRIE) field is set to a value of 0x3 in Mode Page 1Ch, or if the TapeAlert Mode option is set to Rec.
Page 104
NEO 8000e User Guide Accessing the Library Remotely 3. Choose a drive number from the list and click Select the Drive to be Configured. • If the drive to be configured is a SCSI drive, the screen shown in Figure 6-24 is displayed.
Page 105
NEO 8000e User Guide Accessing the Library Remotely Table 6-6: Fibre Channel Drive Configuration Options Option Description Port n Control Specifies the method for setting the AL-PA. The settings are (n=0 or 1) Disable, Soft Address, and Hard Address. When Hard Address is selected, the Port n Hard Loop ID is enabled to select a valid Loop ID.
NEO 8000e User Guide Accessing the Library Remotely Capacity Configuration The Capacity Configuration parameters (Figure 6-26) are equivalent to ones found on the front panel. Figure 6-26: Capacity Configuration Screen To view or modify the library capacity settings: 1. Log into the Web Management Interface and click Setup.
Page 107
NEO 8000e User Guide Accessing the Library Remotely Placeholder Address (New Address Required) Figure 6-27: Notification Registration Screen To set up notification registration settings: 1. Log into the Web Management Interface and click Setup. The Configuration Menu is displayed. 2. Click Notification Registration, then click Confirm if the Offline message is shown.
Page 108
NEO 8000e User Guide Accessing the Library Remotely 4. To test the warning level and e-mail settings, open and close the Mail Slot. E-mails are generated and should appear in the Inbox of the address configured to receive notices and event messages.
Remote FTP Configuration The Remote FTP Configuration parameters (Figure 6-28) allow you to set the FTP connection options needed to access NEO 8000e files from the Overland FTP web site. Figure 6-28: Remote FTP Configuration To configure the remote FTP settings: 1.
NEO 8000e User Guide Accessing the Library Remotely Functions Button NOTE: If you have not already disabled the Confirmation prompt, it will appear every time you make changes to any of the configuration options under Functions. The Functions button provides controls for these maintenance functions: •...
The library and drive flash operations provide a way to update a library’s or drive’s firmware. Flashing Library Firmware To install the latest library firmware update on your NEO 8000e library: 1. Log into the Web Management Interface, then click Functions. The Library Flash Operation dialog box is displayed on the screen (Figure 6- 32).
Page 112
Figure 6-32: Updating Library Firmware 2. From the Flash Operation drop-down menu, select Flash Library from Local File. The upgrade file needs to be manually uploaded into the NEO 8000e via FTP (see “Downloading and Flashing Local Firmware” on page 6-31).
Page 113
NOTE: The “FRM” file is used for a different program. Do not download this file. Follow these steps to download either of the firmware for use as a Local File: 1. Connect to the Overland Storage FTP site as detailed above. 2. Locate the proper tape drive or NEO 8000e directory.
NEO 8000e User Guide Accessing the Library Remotely b. Click Functions. c. From the flash operation drop-down menu, select to flash from the Local File. d. Click Start the Flash, select the firmware file name, and click OK. When the flash operation is finished, the interface displays a completion message.
NEO 8000e User Guide Accessing the Library Remotely 6. Click Execute the Clean, then click Confirm. When the cleaning cycle is finished, the library returns the cleaning cartridge back to its original slot. Perform a Timed or Free-Running Library Diagnostic The Library Diagnostics test the library’s operational mechanisms to make sure...
The button is used to reset the library configuration after permanently removing a drive or library module. NOTE: NEO 8000e libraries automatically reconfigure themselves when a new drive or library module is added. For a partitioned library, you must disable partitioning, add the drive or library module, and then reconfigure partitioning to add the drive or module to the correct partition.
NEO 8000e User Guide Accessing the Library Remotely Figure 6-38: History Screen Display a Library Trace Log To display a library trace file in your web browser: 1. Log into the Web Management Interface, then click History. The History options are displayed.
Manual or Automatic NEO 8000e tape drive cleaning option. The NEO 8000e options are based on actual need rather a time period resulting in less wear on the drives.
NEO 8000e User Guide Cleaning Library Tape Drives • Mail Slot: This location has the advantage of not needing to use a data cartridge slot or to reserve a cleaning cartridge slot. • Data Cartridge Slot: This location requires inserting a cleaning cartridge into a data cartridge slot and then removing it after cleaning.
NEO 8000e User Guide Cleaning Library Tape Drives 2. Go to the Cleaning option: • From the front panel, press Menu > Maintenance > Clean Drive. • From the remote access, select Function > Perform a Drive Cleaning Operation 3. Choose the Source: •...
NEO 8000e User Guide Cleaning Library Tape Drives 6. Press/click Execute (the) Clean. When the cleaning cycle completes, the library returns the cleaning cartridge back to the cleaning cartridge slot and the display returns to the Maintenance options screen. 7. If using the front panel, press Back twice to return to the Default screen.
Both Fixed Slots and Mail Slots behave differently when the library is partitioned. Mail Slot Options When a NEO 8000e is configured for partitions, the first 15 slots of the Fixed Slots are reserved for “virtual Mail Slots.” The remaining 5 slots are not used. Any combination of slots up to 15 can be configured for a partition and are not available for the remaining partitions.
When two NEO 8000e libraries are hooked up together via a PassThru HRA to create a multi-module system, if one library is a NEO 8000e, the other must also be an E-Series library. Older libraries can be upgraded using the NEO 8000 to 8000e Upgrade Kit available separately.
Page 125
NEO 8000e User Guide Partitioning To configure partitions on your NEO 8000e library: 1. Login to the Web Management Interface using Administrator (User Level 2) security. 2. Click Setup > Partition Configuration. The first Partition 1 configuration screen is displayed (Figure 8-2).
Page 126
NEO 8000e User Guide Partitioning 5. Using the drop-down menus, choose the remaining Partition 1 options: • If desired, add Mail Slots to the partition: • For Standalone libraries, add virtual Mail Slots (up to 15) • For Multi-Module systems, add one or two Mail magazines to the partition.
NEO 8000e User Guide Partitioning Figure 8-5: Partition Final Configuration Screen IMPORTANT: To change any partition settings, you must disable partitioning (using the Setup menu) first to clear all old data. Display and Disable Partitioning Once a library has been configured as partitioned, the second Setup menu option...
Page 128
NEO 8000e User Guide Partitioning Figure 8-7: Current Partitions Settings Screen 3. Do one of the following: • To keep the partitions, click Cancel. A cancelled message is shown. Click any menu button to continue. • To remove the current partition configuration, click Confirm.
You also might or might not get an error code on the front panel. To identify an error caused by this type of problem, check your installation and configuration setup. See the NEO 8000e Quick Start Guide for information on how to correctly install and configure the library.
Page 130
NEO 8000e User Guide Troubleshooting Error Recovery Figure 9-1 outlines the recommended steps for error recovery. You should follow this chart in all cases. Error Recovery Procedures (ERPs) are listed in detail in Table 9-1 on page 9-3; Fault symptom codes are listed in...
NEO 8000e User Guide Troubleshooting Error Recovery Procedures Table 9-1 lists ERPs for errors reported on the front panel of the library. This list includes only those procedures that can be safely performed by an end user. Table 9-1: Error Recovery Procedures...
Page 132
NEO 8000e User Guide Troubleshooting Table 9-2: Fault Symptom Codes (Continued) Message SCSI Invalid Element 1007 Internal SCSI task processing error - invalid element type was detected. Loader Not Ready 2004 Fail to fetch, stow, scan, move pass-through, or when loader detects invalid command, aborts command.
Page 133
NEO 8000e User Guide Troubleshooting Table 9-2: Fault Symptom Codes (Continued) Message Orphan Cartridge Not Stowed 3030 The loader could not successfully stow an orphan cartridge to a bin. Chassis S/N Mismatch, Previous 3031 The serial number scanned from the bar code label...
Page 134
NEO 8000e User Guide Troubleshooting Table 9-2: Fault Symptom Codes (Continued) Message Picker Jammed 3 3103 The picker jammed during a bin stow operation. Picker Jammed 4 3104 The picker jammed during a bin stow operation. Picker Jammed 5 3105 The picker jammed during a bin stow operation.
Page 135
NEO 8000e User Guide Troubleshooting Table 9-2: Fault Symptom Codes (Continued) Message Drive Response Received Without 7005 A command response was received from a Drive Matching Command task, but the original command opcode could not be determined. Flash Response Received Without...
Page 136
NEO 8000e User Guide Troubleshooting Table 9-2: Fault Symptom Codes (Continued) Message Exchange Conversion Failed 701A Attempt to determine the module number containing the task that is returning a command response failed. Invalid Logical Drive Number To 701B Attempt to send a command to a drive, but the Convert logical drive number is out of range.
Page 137
NEO 8000e User Guide Troubleshooting Table 9-2: Fault Symptom Codes (Continued) Message Master PassThru Opto Failed 9003 C,D,G The master module opto sensor was not detected during the power-up PassThru module inventory. SMX Send Error A001 An attempt to place a message on a task's exchange generated a kernel error.
Component and Capacity CHAPTER Additions The NEO 8000e is a scalable library that allows you to easily add more drives, power supplies, special feature interface cards, and capacity. WARNING: To reduce the risk of electric shock or damage to equipment, always remove any power cords while working with the unit.
Fastener Power Switch Figure 10-1: NEO 8000e Power Supply 3. Carefully slide the power supply into one of the open bays, pushing slowly until it seats firmly against the backplane of the library’s power supply case. 4. Push the captive fastener up until it locks in place, and tighten the thumbscrew.
4. Power up the library. Adding Capacity The NEO 8000e Expansion-on-Demand feature allows you to increase your library capacity up to as many as 500 cartridge slots depending upon your data center needs. Simply entering a 32-character key code adds to the storage capacity of your library.
Page 141
NEO 8000e User Guide Component and Capacity Additions 5. At the Warning screen, click OK to accept the change (Figure 10-3). Figure 10-3: Configuration Key Warning Screen The library reboots. The capacity configuration change takes affect when the reboot process completes.
Page 142
The NEO 8000e architecture can be expanded by adding a second library unit. A Horizontal Robotics Assembly (HRA) is installed inside the two connected NEO...
NEO 8000e Specifications APPENDIX See the latest data sheet on the Overland web site for the most current information. Table A-1: Physical Characteristics All Models Specifics Dimensions (H x W x D) Unpacked: 76 x 24 x 41.5 in. (193 x 61 x 105 cm) Packaged: 84 x 48 x 48 in.
Page 144
NEO 8000e User Guide NEO 8000e Specifications Table A-4: Reliability Feature Specifics MTBF More than 250,000 hours MSBF More than 4,000,000 cartridge swaps Design Life 7 years MTTR Less than 15 minutes Maximum time to repair 1 hour Table A-5: Safety...
Page 145
NEO 8000e User Guide NEO 8000e Specifications Table A-7: Temperature, Humidity & Altitude Operating Dry Bulb Temperature 10°C to 40°C Temperature Gradient 1°C / min. (across the range) Temperature Shock 15°C (over 2 min.) Wet Bulb Temperature 26°C Relative Humidity...
Page 146
NEO 8000e User Guide NEO 8000e Specifications Table A-8: Shock Operating (Within Spec – No Damage) Peak Acceleration 1.5 G's Duration 11ms Wave Shape 1/2 sine pulses Application X,Y,Z axes, repeat 3 times Non-Operating, with Tape Cartridges Removed (Unpacked – No Damage)
Page 147
NEO 8000e User Guide NEO 8000e Specifications Table A-9: Vibration(Continued) Transit/Storage (Packed – No Damage) Random Vibration Test ASTM D4728-95 Considerations Air and Truck only Table A-10: Power Consumption Status Power Consumed Idle State 484 Watts Average Running State 638 Watts...
NEO 8000e User Guide NEO 8000e Specifications FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Overland Technical Support. WARNING: Exercise care when packing and moving the NEO 8000e library. Due to its size and weight, it is recommended that at least two people be involved with the packing process.
Page 150
NEO 8000e User Guide Repacking for Shipment to a New Location 2. Remove all network cabling from the back of the library. Place any loose items such as SCSI terminator in a bag and tape the bag to the rear of the library.
Page 151
NEO 8000e User Guide Repacking for Shipment to a New Location Removing the Front Doors Before packaging the library, remove and store the front doors in their shipping box. 1. Remove the left front door (Figure B-2) by unscrewing the three Phillips screws holding the hinges to the frame.
NEO 8000e User Guide Repacking for Shipment to a New Location Attaching the Drawer Shipping Brackets Using the screws in the trim pieces, attach the six retained drawer shipping brackets to the side trim pieces (three on each side) inside where the front doors...
Page 153
(Figure B-5). Figure B-5: NEO 8000e Casters and Leveling Legs WARNING: Most of the weight of a library is in the rear of the unit. If the leveling legs are not raised high enough, they can catch at the bottom of the ramps, tipping over the library unit.
Page 154
NEO 8000e User Guide Repacking for Shipment to a New Location 7. Attach the rear hardware to hold the library on the pallet. a. Use the adjustable wrench to lower the two leveling legs (Figure B-5) until they are tight against the pallet.
NEO 8000e User Guide Repacking for Shipment to a New Location Attaching the Outer Carton Once the NEO 8000e is secured to the pallet, the outer packaging can be added. 1. Add the inner packaging (Figure B-7). Top Spacers RAMP Box...
Master Glossary & Acronym List NOTE: This is a general Overland Storage glossary and acronym list. Not all items may be found in this document or be used by this product. 1000BASE-T 1000BASE-T (also known as IEEE 802.3ab) is a standard for gigabit Ethernet over copper wiring.
Page 158
NEO 8000e User Guide Master Glossary & Acronym List may interact directly with the front-end or, perhaps more typically, is a program called from an intermediate program that mediates front-end and back-end activities. Bar Code The machine-readable representation of a product code. Bar codes are read by a scanner that passes over the code and registers the product code.
Page 159
NEO 8000e User Guide Master Glossary & Acronym List Disk Roaming This is the process of removing a disk drive from a controller and putting it back later, either on the same controller, or a different one, and having it recognized as the same disk drive.
Page 160
NEO 8000e User Guide Master Glossary & Acronym List Fibre Channel Fibre Channel (FC) is a gigabit-speed network technology which transports SCSI commands over Fibre Channel networks. Fibre Channel was primarily concerned with simplifying the connections and increasing distances, but later designers added the goals of connecting SCSI disk storage, providing higher speeds and far greater numbers of connected devices.
Page 161
NEO 8000e User Guide Master Glossary & Acronym List Internet A global network of networks used to exchange information using the TCP/IP protocol. It allows for electronic mail and the accessing ad retrieval of information from remote sources. Initiator Device A system component that originates an I/O command over an I/O bus or network.
Page 162
NEO 8000e User Guide Master Glossary & Acronym List Short for Light-Emitting Diode. An LED is a type of diode that emits light when current passes through it. Visible LEDs are used as indicator lights on electronic devices. Short for Linear Tape-Open, a technology that was developed jointly by HP, IBM, and Certance (Seagate) as an open standards.
Page 163
NEO 8000e User Guide Master Glossary & Acronym List Short for Maximum Transfer Unit. It is the largest size packet or frame, specified in octets (eight-bit bytes), that can be sent in a packet- or frame-based network. N_port A Node port connects via a point-to-point link to either a single N_Port or a single F_Port.
Page 164
NEO 8000e User Guide Master Glossary & Acronym List Short for Network Time Protocol. A protocol for synchronizing the system clocks of computers over a packet-switched network. NVRAM Abbreviation of Non-Volatile Random Access Memory, a type of memory that retains its contents when power is turned off.
Page 165
NEO 8000e User Guide Master Glossary & Acronym List Router A router is a device that enables connectivity between Ethernet network segments. Short for Storage Area Network. Data storage connected to a network that provides network clients access to data using block level protocols. To the clients, the data storage devices appear local rather than remote.
Page 166
NEO 8000e User Guide Master Glossary & Acronym List Session When an initiator wants to establish a connection with a target, it establishes what is known as an iSCSI session. A session consists of one or more TCP/IP connections between an initiator and a target. Sessions are normally established (or re-established) automatically when the host computer starts up, although they also can be established (and broken) manually.
Page 167
NEO 8000e User Guide Master Glossary & Acronym List Telnet A terminal emulation program for TCP/IP networks such as the Internet. The Telnet program runs on a computer and connects it to a server on the network. You enter commands through the Telnet program and they will be executed as if you were entering them directly on the server console.
Need help?
Do you have a question about the NEO 8000e and is the answer not in the manual?
Questions and answers