Cisco 7920 Administration Manual page 108

How to Use the Cisco 7920 Configuration Utility
Step 5
Resetting the Phone Lock Password to Default
Step 1
Step 2
Step 3
Note
Resetting the Phone Lock Password for a Locked Phone
Caution
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 3.3 or Later
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Choose File > Save to save the changes.
When you need to clear a password from a phone, you can reset the password to
default by following these steps. All phone configuration data is retained when
you reset the password by using this procedure.
Procedure
Click the Phone Lock Password tab.
Check the Reset Password to Default check box.
Choose File > Save to save the changes.
You must inform the user that the default password is "12345 " to unlock the
keypad.
When a user has locked the phone and forgets the password, try using the default
password, "12345."
If you cannot unlock the phone by using the default password, then you must call
the Cisco Technical Assistance Center (TAC) to have the phone reset to factory
defaults.
Be aware that resetting the phone to factory defaults removes all phone
configuration, including Speed Dial, Call History, and Profile settings. The
network configuration is reset to default settings so that the phone cannot access
the AP and telephony network.
Chapter 4 Using the Cisco 7920 Configuration Utility
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