Avaya Collaboration Unit CU360 Release Notes
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Avaya Collaboration Unit CU360 Release Notes

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© 2021 Avaya Inc. All rights reserved.
Release Notes
for Avaya Collaboration Unit CU360
Confidential & proprietary
Use pursuant to your signed agreement or Avaya Policy
ALPHA VERSION
Version 11.4.0.18
For Avaya CU360
October 2021

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Summary of Contents for Avaya Collaboration Unit CU360

  • Page 1 © 2021 Avaya Inc. All rights reserved. Release Notes for Avaya Collaboration Unit CU360 Confidential & proprietary Use pursuant to your signed agreement or Avaya Policy ALPHA VERSION Version 11.4.0.18 For Avaya CU360 October 2021...
  • Page 2 Avaya Inc. or its agents. http://support.avaya.com Avaya Inc. reserves the right to revise this publication and make changes without obligation to notify any person of © 2015 Avaya Inc. All rights reserved. NDA Confidential, Use pursuant to your agreement.

  • Page 3: Table Of Contents

    Optimal Huddle Room Setup ........................10 Controlling Your Device ..........................11 System OS Management ........................... 16 Avaya B109 as Bluetooth Compatible Audio Device ................. 18 Embedded Camera and LEDs .......................... 21 Manual PT and Digital PTZ ........................21 Camera’s and Front LEDS ......................... 22 Camera Tracking Modes ..........................
  • Page 4 Usage with a Web Client on your PC/MAC ....................85 In a Spaces Meeting with the CU360 App ....................86 In a Spaces Meeting with the Avaya Spaces App ..................90 Comparison between CU360 App and Spaces App .................. 92 Installing Third-Party Apps ....................
  • Page 5 Upgrade from A7* to A10 via USB Key ....................114 Upgrade from A7* to A10 via PC ......................115 Update from A7* to A10 via Web ......................115 Upgrade from A7* to A10 via Avaya Management Server ..............116 Upgrade from A10 ............................ 116 Software Downgrade ............................116 Integrating with Other Components ................

  • Page 6: Avaya Collaboration Unit Cu360 Highlights

    The latest addition to the Avaya Video Endpoint and Collaboration Series is the Avaya Collaboration Unit CU360, which adds to the experience available with XT Series the ease and openness of a device for Android™ (Android is a trademark of Google LLC).
  • Page 7 Application. Note: • Android™ or other Google names, Google related services or Google apps referenced in this document are trademarks of Google LLC, as listed at https://www.google.com/permissions/trademark/trademark-list/ Release Notes for Avaya Collaboration Unit CU360 Avaya Collaboration Unit CU360 Highlights 7...

  • Page 8: Avaya Cu360 Setup And Control

    © 2021 Avaya Inc. All rights reserved Avaya CU360 Setup and Control These release notes describe the software release for the Avaya CU360, with focus on the CU360 Video-collaboration Application and its usage by its graphical user interface ( ) and by the Web...

  • Page 9: Connecting The Unit And Quick Setup

    Do not terminate the app. Connecting the Unit and Quick Setup Please refer to the quick setup guide for a detailed setup description in a standard huddle room scenario. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 9...

  • Page 10: Power On/Off The Unit

    CU360 device placed on top of a 1080p or 4K monitor provides the best experience. The audio captured from the embedded device’s mics is enough, and the monitor provides the audio output Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 10...

  • Page 11: Controlling Your Device

    Android (no driver required). See below sections for details. The following Apps are also available for smartphones and tablets: Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 11...
  • Page 12 © 2021 Avaya Inc. All rights reserved Avaya Collaboration Control for iPhone and iPad (available on the Apple Store), providing the same experience as for XT Series devices. You can download the App from https://apps.apple.com/us/app/scopia-control/id403154133. Avaya Collaboration control for Avaya Vantage (K165/K175) and Android smartphones.
  • Page 13 © 2021 Avaya Inc. All rights reserved Once the remote-control is paired with your Avaya CU360, the CU360 Video-collaboration Application will usually receive the key events when it is in foreground and has the input focus. Some keys will be received even if the app is not in foreground or does not have the input focus.
  • Page 14 Using an External Keyboard/Mouse Please note that you can also connect to your Avaya CU360 unit a standard keyboard and/or mouse, adding external hardware through the USB interface or through Bluetooth connections.
  • Page 15 The display only needs to be connected through HDMI and the USB interface to the device. Having a touch screen display attached to your Avaya CU360 makes it easier to type using the virtual keyboard (visible on the screen by tapping on any edit field) and to access the menu.

  • Page 16: System Os Management

    “Split screen”; the available screen will split in two and you will see the first app on the left; then you can select the app for the remaining part of the screen. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 16...
  • Page 17 The device desktop shows a central little white arrow to open the App Drawer. Swipe-up from the little white arrow with the remote-control mouse pointer to open the App Drawer. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 17...

  • Page 18: Avaya B109 As Bluetooth Compatible Audio Device

    You can also connect any Bluetooth standard headset device for personal usage. To add the optional Avaya B109 device as microphone/speaker for the Avaya CU360, please follow below steps and simitar steps for other speakerphones or headsets. Pairing and connecting with NFC...
  • Page 19 © 2021 Avaya Inc. All rights reserved • The Avaya B109 and the CU360 are paired and connected. The BT icon is displayed on the Avaya B109 and the LEDs light up blue. Important • NFC must be enabled on your CU360 device, and its screen unlocked.
  • Page 20 © 2021 Avaya Inc. All rights reserved Select the Avaya B109 from the list of available Bluetooth devices to pair the CU360 with it and click Pair. It may take a while for the devices to connect one to another.

  • Page 21: Embedded Camera And Leds

    Embedded Camera and LEDs This section refers to the capabilities of the embedded 4K camera. It is possible to connect to the device an external Avaya USB camera, see for instance Support for Avaya RC100 as USB Camera Manual PT and Digital PTZ The camera can perform a manual pan and tilt (PT).

  • Page 22: Camera's And Front Leds

    In a call/streaming Green In a call/streaming, Mute Blue Blinking Blue In a call/streaming, Privacy Green (Blue if Audio mute) Firmware upgrade in progress or Rotating incoming/outgoing call establishing Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 22...

  • Page 23: Camera Tracking Modes

    The Tracking functionality (current mode) for the CU360 app can be toggled also in the Control Camera Panel of the CU360 App UX, or from the More Actions Panel of the web interface. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 23...
  • Page 24 When no audio or face is detected for around 20 seconds, the camera will automatically zoom to a default position, corresponding to about 1.5x zoom factor. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 24...
  • Page 25 If the people in the room change their relative positions, or enter/exit the room, the frame is automatically adjusted to include all the present people (identified by their faces), with the best pan/tilt/zoom positioning for a Group Framing. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 25...

  • Page 26: Pan-Tilt-Zoom For Any App

    (the small led blue light is on), then keep the “Toggle near/far camera” key pressed while moving the mouse pointer up/down/left/right to force the corresponding movements of the camera. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 26...

  • Page 27: Network Connectivity

    Wi-Fi and Bluetooth settings can be accessed in >Q ONFIGURE UICK ETUP > A > [A PIN] > S >S >S ONFIGURE DVANCED DMINISTRATOR YSTEM ECURITY ETTINGS Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 27...

  • Page 28: Support For Additional Monitor

    Other apps, when in foreground, can show extra content on the additional monitor, otherwise the content of the first monitor is duplicated. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 28...
  • Page 29 Always connect to CU360 self-powered USB accessories (hubs or adapters), to prevent unexpected CU360 turn-off. • The Avaya adapter and its power supply will be orderable as “CU360 Second Display Adapter”. The third-party accessory list also contains some compliant adapters you can buy online, see https://downloads.avaya.com/css/P8/documents/101056062...
  • Page 30 To change this behavior, you can configure the endpoint to “remember” the favorite layout for each video combination, per call or always. See “Remember Favorite Layouts” in CU360 documentation. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 30...
  • Page 31 It is strongly suggested to keep the number of monitors to Auto. Do not plug the additional monitor if you need the device to work with a single monitor. Release Notes for Avaya Collaboration Unit CU360 Avaya CU360 Setup and Control 31...

  • Page 32: What's New

    A license is not needed to enable or upgrade your product. USB Audio/Video Bar Mode Enhancements When USB Audio/Video Bar Mode is active, you can use an Avaya CU360 device as your laptop’s external USB camera, microphone, and speaker. With USB Bar Mode, users can run their preferred unified communication/video conferencing application on their computer and use the device’s embedded camera and audio in/out for their...

  • Page 33: Configure The Cu360 For Usb Audio/Video Bar Mode

    Incoming call will be automatically rejected (Do not disturb mode) and calendar meeting notifications are silenced. From the GUI and the Web interface you can only turn-off USB A/V Bar Mode. What’s New 33 Release Notes for Avaya Collaboration Unit CU360...
  • Page 34 • If you plan to use the CU360 in USB Bar Mode only, without connecting any monitor to it, it is strongly suggested to configure the CU360 Bar Mode as What’s New 34 Release Notes for Avaya Collaboration Unit CU360...
  • Page 35 In “Always Active” mode, the CU360 is ready to detect a computer connected via USB and to activate USB Bar mode automatically. The CU360 will show this page waiting for a computer to connect. What’s New 35 Release Notes for Avaya Collaboration Unit CU360...
  • Page 36 CU360‘s GUI or Web interface will show below pages. If you press Exit, the device will ask confirmation to disable the “Always Active” mode. What’s New 36 Release Notes for Avaya Collaboration Unit CU360...
  • Page 37 AV Bar Mode. While the USB Bar Mode is active, the CU360 remote-control can be used to zoom/in out the camera, and to PAN/TILT or activate the speaker tracking. What’s New 37 Release Notes for Avaya Collaboration Unit CU360...
  • Page 38 Deactivate USB A/V Bar Mode When USB bar mode is active, the LEDs around the embedded camera are green and the UX/Web interface of the device only allow to deactivate USB Bar Mode. What’s New 38 Release Notes for Avaya Collaboration Unit CU360...
  • Page 39 (or the GUI/Web corresponding menu) to use the CU360 in A/V Bar mode. Press the remote-control key to exit. • Always Active Mode: connect the computer to use the CU360 in A/V Bar mode. Press Exit to disable Always Active Mode. What’s New 39 Release Notes for Avaya Collaboration Unit CU360...

  • Page 40: Avaya Rc100 Camera

    © 2021 Avaya Inc. All rights reserved Avaya RC100 camera Avaya Room Camera RC100 is a flexible and high-end solution covering a broad spectrum of room sizes and use cases, — thanks to its high-end features and connectivity. It is an Ultra HD 60fps camera, with 24x Full HD Zoom (12x Ultra HD Optical Zoom).

  • Page 41: Support For Avaya Rc100 As Ip Camera

    Netcam) usually applies only to those devices that can be directly accessed over a network connection, while plain webcams can also be connected to a computer over USB. In this release the CU360 App supports the Avaya RC100 connected via network using an RTSP url, with up to 1080p video resolution, for live video..

  • Page 42: Ms Calendar With Modern Authentication (Oauth)

    Directory Authentication Library (ADAL) and OAuth 2.0, offers a more secure method of authentication to the Microsoft Exchange Calendar. Basic authentication requires the Avaya CU360 App connecting to the Microsoft Exchange Online Server to pass customer’s personal (or room’s delegate) credentials – login and password –...

  • Page 43: Modern Authentication In The Quick Setup Wizard

    The delegate for the room will need to authenticate as described below using a personal device. An icon is visible on the Home page, to remind you that an authentication for the calendar is needed. What’s New 43 Release Notes for Avaya Collaboration Unit CU360...
  • Page 44 Scan the QR code with your mobile phone. Click on the message to open the link with your favorite browser. • Enter in the page the same code displayed on the CU360 device’s screen. What’s New 44 Release Notes for Avaya Collaboration Unit CU360...
  • Page 45 Insert the e-mail for your personal or company/IT managed Microsoft Account. This could redirect you to your company Single-Sign-On (SSO) page. • Confirm that you want to access to the Avaya Devices Calendar Integration service by pressing “Continue”. What’s New 45...
  • Page 46 After a few seconds, on your CU360 device, you should see the Calendar page populated with your meetings for the current day. You can log out from your calendar any time, by pressing “Logout” in the calendar page. What’s New 46 Release Notes for Avaya Collaboration Unit CU360...

  • Page 47: Ai - Camera Auto-Framing For Third Party Apps

    When the CU360 app is used, it is possible to activate the same functionality using the menu > OK > V ONTROL AMERA IRTUAL ACKGROUND ] [A > V DMIN OGIN PTIONS IRTUAL ACKGROUND What’s New 47 Release Notes for Avaya Collaboration Unit CU360...

  • Page 48: Avaya Cloud Office™ Rooms App

    Avaya Cloud Office™ Rooms application by RingCentral, version 21.3.30(82), is pre-installed on your CU360 device. The application can be used if you have an Avaya Cloud Office subscription with enablement for one or more rooms. Please refer to your local Avaya Sales representative for more information.
  • Page 49 To pair with the room, it is suggested to use a Samsung Galaxy Tab A 8” (or similar Android Tablet with Android 8.0 or higher), to install the controller Avaya Cloud Office Rooms application. The controller application is available in the Play Store as “Avaya Cloud Office Rooms App”, see https://play.google.com/store/apps/details?id=com.avaya.cloudoffice.rooms You need to login in the Controller App with a valid account and select the room to pair with.
  • Page 50 Change speaker volume • Change Layout (single and dual screen) To join a specific Meeting ID with your computer, browse to https://video.cloudoffice.avaya.com, press “Join a meeting”, then insert the meeting ID. What’s New 50 Release Notes for Avaya Collaboration Unit CU360...

  • Page 51: Avaya Cloud Office For Rooms Enhancements

    © 2021 Avaya Inc. All rights reserved Avaya Cloud Office for Rooms Enhancements In this release, a new build 21.3.30(82 of the Avaya Cloud Office for Rooms App is pre-installed, with the following enhancements. Pair Room Host and Controller Before Sign-in IT admins can now pair the room host and controller before signing in.

  • Page 52: Android 10 Enhancements

    You can configure network security authentication to be 802.1x compliant over the Ethernet, where it sends a username and password to your 802.1x authenticator, which verifies the login with the authentication server. What’s New 52 Release Notes for Avaya Collaboration Unit CU360...
  • Page 53 • VLAN ID: Enter the ID of the VLAN to which this unit belongs, between 1 and 4094. • VLAN name: vlan, not modifiable in this release. What’s New 53 Release Notes for Avaya Collaboration Unit CU360...

  • Page 54: Disable Virtual Keyboard

    OpenSSL FIPS Replacement Web Interface Misc Control API Extension (AT Commands) AT commands can be used to control XT Series or CU360 devices. For full documentation, refer to https://support.avaya.com/downloads/download- details.action?contentId=C20143693548450_0&productId=P1430 What’s New 54 Release Notes for Avaya Collaboration Unit CU360...
  • Page 55 CU 11.3.0 XT 9.2.4 Extended Added SCI notification for Spaces meeting PIN CU 11.3.0 XT 9.2.4 Extended Added to SF command the new action T to activate/deactivate CU 11.3.0 tracking functionality What’s New 55 Release Notes for Avaya Collaboration Unit CU360...

  • Page 56: The Cu360 Video-Collaboration Application

    The CU360 Video-collaboration Application The CU360 Video-collaboration Application allows placing or receiving H323 and SIP calls, as standalone endpoint or configured in complex Avaya Meetings/Workspace Solution deployment or in third-party networks. When first installing the product, you can perform the quick setup procedure from the GUI or the web interface of the endpoint.
  • Page 57 Swipe-up from the little white arrow with the remote-control mouse pointer to open the App Drawer. Inside the App Drawer you can find all the preinstalled apps and the Android Settings, plus your own installed apps. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 57...

  • Page 58: Move The App To The Background - Overlay Mode

    To restore the app to Foreground mode, you can press Call on the remote-control. You can also press Disc on the remote-control to restore the app to Foreground mode, but only if the app is in a call. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 58...

  • Page 59: How To Start The Cu360 Application

    When this option is active, Kiosk/Restricted mode is disabled (and the reverse) Hidden: the CU360 app starts without any visible floating icon on the screen. When this option is active, Kiosk/Restricted mode is disabled (and the reverse) [2]. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 59...

  • Page 60: Cu360 App Floating Dock Bar

    • [2] When configured as hidden, the CU360 app will not react to any event (ScreenLink connections, Avaya AVGrabber plugged, calendar events, …). Only incoming calls and software upgrades initiated remotely will automatically restore the app to foreground. CU360 App Floating Dock Bar When the CU360 App is in the foreground (has the focus), a floating dock bar is accessible in any page for common actions and to navigate to previous pages.

  • Page 61: How To Present Locally Or Share Content While In A Meeting

    Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 61...
  • Page 62 Codec Unit. On PC or Mac, launch the Client application. If this application is not available on your computer, see How to install an Avaya Conference Client for Screen Link below, or connect to your Workspace/Equinox portal to download it.
  • Page 63 Once the client is successfully paired to a selected endpoint, its icon on the tray bar might change while the CU360 will show below icon (white) on the title bar. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 63...
  • Page 64 Sharing from a PC/Mac - Avaya AV Grabber The Avaya AV Grabber, available as part of the Optional Cable Kit for Avaya CU360, allows to connect in wired mode a computer (PC or Mac) to the CU360 as presentation source for the CU360 Video-collaboration Application.
  • Page 65 When a resolution is not detected from the grabber (or the computer is in stand-by), a PC image will be displayed as in the picture in the CU app. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 65...
  • Page 66 Latest TVs with inbuilt Miracast CU360 as Wi-Fi Display CU360 can be used as a Wi-Fi Display, with the following capabilities Video: H.264 1080p30 (new) Audio: AAC and PCM Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 66...
  • Page 67 Wi-Fi Display. If you need to change this name manually: Select Advanced Wi-Fi > Wi-Fi Direct Press on the three dots on the top-right Select Rename device Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 67...
  • Page 68 If it is supported, click on your CU360 Name (as a Display) Once connected, the Windows PC will see your CU360 device as and additional monitor (second, third…) at 1080p@30fps, where to extend or duplicate the PC desktop. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 68...
  • Page 69 To connect Android Phone/Tablet supporting Wi-Fi Display to your CU360, do the following. Activate the Wi-Fi features in your mobile device Feature name can change: Smart View, Screen Mirror, Cast, Miracast Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 69...
  • Page 70 If a screen link connection is initiated when the AV grabber is connected but not displayed as presentation, the screen link source will be used in local presentation mode. To Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 70...

  • Page 71: Recording On External Usb Storage

    To record your meeting or simply the screen of your unit when not in a meeting, you can plug an USB storage key in your device and press “Record” in the CU360 App. Please note that the Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 71...

  • Page 72: Advanced Settings Menu

    [GUI] > C > A ONFIGURE DVANCED also inside the Avaya CU360 Web Interface Menu, tab 'Administrator Settings'. This tab is always enabled in the Web Interface. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 72...

  • Page 73: Near Camera Presets For Cu360 App

    How to store or recall a preset - GUI To store or recall presets positions for the near camera on the device graphical user interface (GUI), go to Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 73...
  • Page 74 While in the Cameras Control page, you can zoom in/out the local camera by pressing on the “plus” and minus” lens icons, and you can pan/tilt the camera using the arrows inside the Move panel. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 74...

  • Page 75: Restricted Access Mode (Pinned Mode)

    > R > ONFIGURE DVANCED DMINISTRATOR YSTEM ECURITY ESTRICTED CCESS ] [A >S >S >R > DMIN OGIN DMINISTRATOR ETTINGS YSTEM ECURITY ESTRICTED CCESS • Enable = Yes Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 75...

  • Page 76: App Installation Restrictions

    > G SIP/H323 ONFIGURE DVANCED ROTOCOLS ENERAL EJECT INVALID NUMBER CALLS [WEB]> A > A > P >G SIP/H323 DMINISTRATOR ETTINGS DVANCED ROTOCOLS ENERAL EJECT INVALID NUMBER CALLS Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 76...
  • Page 77 You need to place calls to this device using the alias@host syntax or host##alias, where host is the CU IP address and alias is the H323 Alias. Release Notes for Avaya Collaboration Unit CU360 The CU360 Video-collaboration Application 77...

  • Page 78: Avaya Spaces

    © 2021 Avaya Inc. All rights reserved Avaya Spaces Avaya Spaces is a cloud-based team collaboration and meeting tool with messaging, audio and video conferencing, file sharing, and more in an easy to use application that you can access from anywhere.

  • Page 79: Create Your Spaces Account

    Avaya Spaces Mobile app or on your PC/Mac using a web browser. In addition, you can walk in any room configured with an Avaya CU360 or an Avaya XT Series as a Spaces Room device, and easily invite that CU360 in a Spaces Meeting.
  • Page 80 UX or web interface if you are joining directly through calendar invitations or other ways and the url of the invitation does not embed the password in the link. Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 80...

  • Page 81: Choose How To Join Spaces Meetings

    To change the preference, go to the CU360 App> Configure>Quick Setup and launch the wizard. Important • If your CU360 App is configured in restricted mode, you cannot choose the Avaya Spaces app for personal experience. Quick Setup Wizard: Use CU360 as Spaces Room Device...

  • Page 82: Quick Setup Wizard: Use Cu360 As Spaces Personal Device

    If you plan to use your CU360 device mostly to join Spaces Meeting as a personal device, and you want an easy way to join a meeting through your personal Microsoft Exchange calendar (MS Office365), you can configure the CU360 as a personal device for Spaces. Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 82...

  • Page 83: Quick Setup Wizard: Use Cu360 For Multiple Meetings

    If you plan to use CU360 to join many types of meetings, not only Spaces, choose Multiple Meeting Services in the Wizard as below. The CU360 will be configured also as Room Device for Spaces. Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 83...

  • Page 84: Avaya Spaces App For Your Phone/Tablet

    Use with Spaces account: Yes (Personal)/No*(Room) Avaya Spaces App for your Phone/Tablet • You can download the Avaya Spaces App for free on Play Store/Apple Store and install it on your personal phone or tablet. • The Avaya Spaces App preinstalled on your CU360 is optimized for the CU360 hardware and cannot be updated from the Play Store.

  • Page 85: Usage With A Web Client On Your Pc/Mac

    © 2021 Avaya Inc. All rights reserved • With Avaya Spaces App, sign up to create an account, if you are not already registered, or login to your account, then navigate to the space to be used for the meeting.

  • Page 86: In A Spaces Meeting With The Cu360 App

    You cannot redial to meetings in which you have been invited through a QR Code or Pairing Code, or calendar When in a Spaces meeting, Avaya XT Series devices are represented with the red icon on the right, while CU360 devices are represented with the white icon on the left, if you are using the CU360 App (Room for Spaces) to join a meeting.
  • Page 87 Or you can select a specific name to use, among System Name, System Name Unicode, SIP name (Username), H323 name (Alias) or host name (simplified system name using only letters/digits/-). Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 87...
  • Page 88 Save Your Favorite Spaces as Contacts in CU360 App You can also save all your favorite spaces URL in the device as Contacts, assigning them a meaningful name and easily recalling them to join a meeting. Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 88...
  • Page 89 Predefined Party: If enabled, you can also configure as predefined party in this page a specific Spaces URL. If configured, then the Call key on the remote-control or on the UX/Web interface will automatically join this space. Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 89...

  • Page 90: In A Spaces Meeting With The Avaya Spaces App

    CU360. For information about managing and using Spaces meeting rooms, see Avaya Spaces User Manual. The first time you open the Avaya Spaces App, you will need to create an account or to login to your existing account. On Avaya Cu360, the Avaya Spaces application supports the following call and conference features: •...
  • Page 91 • Advanced option to send a presentation to your personal computer (PC) and share content from your computer screen during a Spaces call or meeting. For this, log in to Avaya Spaces and your computer using the same enterprise account.

  • Page 92: Comparison Between Cu360 App And Spaces App

    Spaces App provides the personal experience when joining Spaces, with access to all your personal spaces, including instant messaging and posts. To change the CU360 configuration for Avaya Spaces, including the device used for Room or personal experience, browse to >...
  • Page 93 CU360 App CU360 App (Use with Spaces account = No) As Personal Device CU360 App Spaces App (Use with Spaces account = Yes) Table 5: CU360 App and Spaces App Release Notes for Avaya Collaboration Unit CU360 Avaya Spaces 93...

  • Page 94: Installing Third-Party Apps

    Google LLC, as listed at https://www.google.com/permissions/trademark/trademark-list/ Due to licensing restrictions, these apps do not come pre-installed with Avaya CU360 and must be installed as a sideload package by the user themselves. Google allows to register devices with “Custom ROM”...
  • Page 95 If your CU360 is encrypted, below message will appear. Insert an USB storage (FAT32) or SD Memory Card on your CU360 device, close and restart the AppsProvider app. Any update.zip file present on the storage will be overwritten Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 95...
  • Page 96 If not, cancel the download and close the CU360 app. Wait for the CU360 app to restart, check the web interface, and then start again the AppsProvider procedure. • At the end of the download, the device will reboot automatically. Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 96...
  • Page 97 1. Login by Web (Admin/1234) to the IP address of your device. ] >B > A ASIC ETTINGS ROVIDER OOGLE TORE Table 6: AppsProvider/Google Play Store Menu 2. Accept the Agreement Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 97...
  • Page 98 Please assure that the device is connected to the network in this step. • Once the Google Play activation is completed, you need to sign in to Google via the Play Store. Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 98...
  • Page 99 • Launch again Apps Provider and follow the instructions. • If above steps do not solve, launch AppsProvider and press Remove. Then repeat all the AppsProvider procedure from scratch. Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 99...
  • Page 100 ETTINGS YSTEM ESET OPTIONS RASE ALL DATA FACTORY RESET or you can activate Recovery mode and select Wipe Data/Factory Reset, via OS R >W ECOVERY IPE DATA ACTORY RESET Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 100...

  • Page 101: Installing App From Common Android Stores

    • Please note that third-party applications installed on the CU360 device are not directly supported or tested by Avaya. Avaya declines any responsibility for third-party apps installed on the device from any sources. See also Third-Party Products Disclaimer section in this document.
  • Page 102 Microsoft Office PowerPoint Dropbox • Used as standalone Avaya CU360 App must be minimized or hidden, as below Apps require exclusive use of the audio/video peripherals. Please do not close the Avaya CU360 App as it restarts automatically. BlueJeans ▪...
  • Page 103 © 2021 Avaya Inc. All rights reserved Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 103...
  • Page 104 N.A. Gallery Y (M,K,A) Y from PC 720p 16:9 full view com.avaya.cloudoffice.roo Active speaker Content selectable Avaya Cloud Office 20.4.21.529 clone Y (M,K) 960x5 4:3 (horizontal com.avaya.cloudoffice angle reduction) Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 104...
  • Page 105 FQDN to support this invitation as a SIP call as below: > A > C >N FQDN ONFIGURE DVANCED ALENDAR ] [A > C > N FQDN DMIN OGIN DMINISTRATOR ETTINGS ALENDAR Release Notes for Avaya Collaboration Unit CU360 Installing Third-Party Apps 105...

  • Page 106: Software Upgrade

    Only verified signed software packages will be accepted by the codec unit. A software package will be installed only if the codec unit verifies that: • The software package is signed by Avaya IT Root Authority and produced by an authorized build server. •...

  • Page 107: Upgrade Over The Air (Ota Upgrade) - Interactive Mode

    Avaya CU360 device. When OTA Upgrade is enabled, you are alerted that a new release is available as soon as it is published by Avaya. You can then check the changes in the release and decide if you want to install it on your device or not.
  • Page 108 When a new build is available, an icon will be displayed as below on the UX Home page. A similar notification is available on the Web interface. • To install the proposed build, press Install Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 108...

  • Page 109: Upgrade Via Pc - Interactive Mode

    Double click the software package .exe file. Below application will be launched. • Accept the usage agreement • Insert IP address of the codec unit to upgrade in the Codec Unit IP address field. • Press “Start” button in the app. Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 109...

  • Page 110: Upgrade Via Usb Key - Automatic Mode

    Open a Browser on your computer or mobile device • To login into the Codec Unit with a web browser, browse to https://<Codec_IP_Address> • The default credentials are User: Admin, Password: 1234 Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 110...

  • Page 111: Upgrade Via Conferencing Management - Automatic Mode

    Wait automatic reconnection or press F5. You might need to login again. Upgrade via Conferencing Management – Automatic Mode • Your CU must be added as managed endpoint in Avaya Conferencing Management • (Requires Equinox Management 9.1.0.365 or later) Release Notes for Avaya Collaboration Unit CU360...
  • Page 112 Select your CU under Endpoints • Click the Manage button and chose Upgrade Software • Follow the Upgrade Software Wizard instructions to choose the SW package (.exe), upload and install it Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 112...

  • Page 113: How To Upgrade From A7 To A10 (On The Field)

    On below screen, press “Proceed, keep data” to save the data of the preinstalled applications and the network settings, including Google Play Services if installed. Your data will be restored automatically. Otherwise proceed with wiped data. Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 113...

  • Page 114: How To Upgrade From A7 To A10 Manually

    • Upgrade from A7* to A10 via a Web Browser • Upgrade from A7* to A10 via a Avaya Management Server Upgrade from A7* to A10 via USB Key The following disclaimer will appear. Release Notes for Avaya Collaboration Unit CU360...

  • Page 115: Upgrade From A7* To A10 Via Pc

    Update from A7* to A10 via Web Via web (no disclaimer) • The data of the preinstalled applications and the network settings, including Google Play Services if installed will be saved and restored automatically Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 115...

  • Page 116: Upgrade From A7* To A10 Via Avaya Management Server

    Once upgraded to A10, next upgrades will require no special procedure and will work as usual. Software Downgrade It’s not possible to downgrade the Avaya CU360 to a previous release. Release Notes for Avaya Collaboration Unit CU360 Software Upgrade 116...

  • Page 117: Integrating With Other Components

    © 2021 Avaya Inc. All rights reserved Integrating with Other Components Avaya CU360 has been tested with latest Avaya Conferencing Solution but supports also components of previous Avaya Conferencing Solutions. Minimum Current Solution Component Name Previous Solution Component Name Version Avaya Management Scopia®/Equinox Management...

  • Page 118: Resolved Issues

    [CC200] Fixed app icon 11.3.0.0043 AXT3100-2949 [CC200] Wi-Fi Display app keeps stopping 11.3.0.0043 AXT3100-2949 OTA upgrade from https://download.avaya.com fails after 2 secs 11.3.0.0042 AXT3100-2915 Spaces App on CU360 crashes when connecting to lab deployment with Video Content Sharing enabled 11.3.0.0041 AXT3100-2831 CU360 cannot unmute in Spaces if room is not set for "Prevent unmuting"...

  • Page 119: Known Issues

    Avaya performs effective testing of each software version. Patch software may be available to fix known issues of this software version. Please contact Avaya’s Customer Support Service for further information. This section details the list of known issues for this version. Some issues are common to Avaya Room Systems. Table 9:...
  • Page 120 When registered to IPO (sip Configure IPO with “MediaSecurity=None” to the IPOFFICE- server), Avaya XT7100, XTE240 extensions associated to those endpoints to enable 109632 and XT4300 and Avaya CU360 presentation towards them. Release Notes for Avaya Collaboration Unit CU360 Known Issues 120...
  • Page 121 RealPresence Immersive Studio Flex 6.1.2_06 the remote party Polycom Disable G.719 on the Codec Unit. does not receive audio. This is RealPresence due to wrong capability management on the Polycom side. Release Notes for Avaya Collaboration Unit CU360 Known Issues 121...
  • Page 122 Time Settings automatically determine your such services is not guarantee. When using a proxy country or time zone correctly. to connect to the Internet the results could be not accurate. Release Notes for Avaya Collaboration Unit CU360 Known Issues 122...
  • Page 123 Supported formats: FAT32, Micro SD Card Formats NTFS, EXT3, EXT4. Recording on uSD is not supported. RVXT5000- When screen link is used, audio Screen Link 1293 is not transmitted from PC/Mac Release Notes for Avaya Collaboration Unit CU360 Known Issues 123...
  • Page 124 Click anywhere on the CU360 App side of the Floating Bar AXT3100-339 sequence: screen. • On the Application main window, press and hold the Recent button of the Android Release Notes for Avaya Collaboration Unit CU360 Known Issues 124...
  • Page 125 Web Collab It is not possible to see the Remote Presentation in AXT3100- WebView if received via Web 2822 Collab Release Notes for Avaya Collaboration Unit CU360 Known Issues 125...
  • Page 126 CU360 is a device that can be used in huddle rooms, B109 5-6 meters from the CU device, typically 3x3 meters, where the distance from the your audio might not be device and the BT mic is not Release Notes for Avaya Collaboration Unit CU360 Known Issues 126...
  • Page 127 Bluetooth before joining a meeting. device before the meeting is started. For example, if the Bluetooth device volume is set to a low level before the call is Release Notes for Avaya Collaboration Unit CU360 Known Issues 127...
  • Page 128 Spaces’ *.avayacloud.com HTTPS + WSS, TCP/TLS 80,443) hosts. *.mpaaservice.com HTTPS + WSS, TCP/TLS 443 UDP 3000-4999 for these addresses: 35.227.0.176/29 35.243.1.0/29 35.192.193.192/27 34.90.202.88/29 34.90.54.64/27 35.240.211.240/29 Release Notes for Avaya Collaboration Unit CU360 Known Issues 128...

  • Page 129: General Troubleshooting For Sip/H.323 Cloud Services

    Time Category in this table. It is not possible to register If you plan to use the Avaya Cloud Office App, do Avaya Cloud Office simultaneously the CU360 App not configure the CU360 app with the same...
  • Page 130 Application Layer Gateway (ALG) for H323 support on the NAT firewall network equipment (it could not work correctly if the ALG software is not updated). Release Notes for Avaya Collaboration Unit CU360 Known Issues 130...
  • Page 131 Issue: The device experiments issues connecting to a cloud service with an H323/SIP session border controller Verify that all the H323/SIP ALG (application level gateway) on the NAT firewall equipment are disabled. Release Notes for Avaya Collaboration Unit CU360 Known Issues 131...

  • Page 132: Common Ux Shortcuts

    See Using the CU360 Remote-control. Keyboard Shortcuts When using a physical keyboard and mouse to interact with Avaya CU360, some keyboard keys can be used to perform basic functionalities or to emulate CU360 and XT Series remote-control keys. Please note that Navigation and Editing keyboard event are sent only to the application gaining the input focus (in foreground and focused).
  • Page 133 Start/Stop presentation Present Present Media Prev Control Near camera Near Only (Ext. Keyboard) Media Next Control Far camera Far Only (Ext. Keyboard) Media Record Start/Stop Recording Record (Ext. Keyboard) Release Notes for Avaya Collaboration Unit CU360 Common UX Shortcuts 133...

  • Page 134: Common Troubleshooting

    © 2021 Avaya Inc. All rights reserved Common Troubleshooting To adjust the device screen to fit your monitor, check the OS menu item under ] > HDMI > S NDROID ETTINGS CREEN Release Notes for Avaya Collaboration Unit CU360 Common UX Shortcuts 134...

  • Page 135: Avaya Policy For Gdpr

    – to help gain informed consent from an individual prior to collecting their data. Avaya’s products will document what data they collect; and the mechanisms to be used to handle Avaya products include mechanisms that assist in restricting access to data as well as tools and processes that enable customers to access and manipulate collected data.

  • Page 136: Additional References

    Extron Controllers and XT Commands Interface API (AT Commands), see https://support.avaya.com/downloads/download- details.action?contentId=C20143693548450_0&productId=P1430 • For more information about integrating Avaya Collaboration Unit CU360 or XT Series endpoints with Avaya Aura see also https://downloads.avaya.com/css/P8/documents/100180521 • For more information about integrating Avaya Collaboration Unit CU360 with Equinox Solution for Automatic Configuration, based on DNS auto-discovery, see https://documentation.avaya.com/bundle/Planning_Administering_Avaya_Equinox_Android_iOS_Ma...

  • Page 137: Copyright, Licensing And Credits

    While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

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