Troubleshooting; System Restart; System Freeze; Printer Issues - Welch Allyn Spot VS100 Directions For Use Manual

Troubleshooting

System restart

1. To restart the vision screener, press and hold the Power button until a confirmation
screen appears. Touch Confirm to turn off the vision screener.
2. When the screen turns black, wait 30 seconds and then press the Power button to
turn the vision screener back on. Ensure the device has power by plugging in the
power cord.

System freeze

If the vision screener locks up and is unresponsive to touch, you need to perform a hard
system reset.
1. Press the Power button.
2. Once the Power Off window appears, touch Confirm to turn off the device.
3. If the Power Off window does not appear, press and hold the Power button until the
screen goes black, then release the button.
4. Wait about one minute, and then perform the normal start-up process.

Printer issues

Check that your printer is turned on and has sufficient ink or toner.
1. Verify the printer is set as the default printer.
2. Print a test print page directly from the printer.
3. After you confirm your printer is in proper working order, verify the printer is on a
local network by printing to the printer from a computer on the same local network.
4. Verify the vision screener and the printer are on the same local network.
5. If all of the above are in working order, restart the vision screener.
6. If you are having a problem with your printer or a print job is stuck in the queue,
touch Tools, and then Printer. Select the printer and touch Pencil, then touch
Reset. This clears any print jobs in the queue and resets the printer.
7. If you are using a network that doesn't support or enable multicast DNS, you need to
configure the printer information. For more information, see To add a printer
manually.
8. If you have a USB printer, you can connect the device with a USB cable and print to
that printer.
CAUTION This may cause some data loss (such as printer configuration
and subject data).
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