Teledyne Tekmar Versa User Manual page 3

Warranty Information
Teledyne Tekmar (TEKMAR) warrants this product to be free from defects in material and workmanship under normal
use and care for a period of twelve (12) months from the date of initial installation or eighteen (18) months from the
date of invoice, whichever period comes first. Consumables, spare parts, accessories, and services are warranted for
ninety (90) days from the date of shipment or completion of the services. If the Buyer identifies any defects in material
or workmanship, Buyer will promptly notify TEKMAR in writing of the defective goods and the specific nature of the
defect. Prior to placing a service request, Buyer may be required to run diagnostic tests as determined by TEKMAR. If
warranty service is rendered for a malfunction caused by application contamination, devices not manufactured by
TEKMAR, defective gases or samples, or if warranty service efforts to isolate the cause of a malfunction are increased
as a result of the aforementioned, TEKMAR will charge the Buyer on a time and material basis for additional services.
TEKMAR at its sole discretion will repair or replace any such goods found by TEKMAR to be defective. If TEKMAR
authorizes the return of defective goods, Buyer will return the defective goods, transportation and insurance prepaid,
in accordance with instructions issued by TEKMAR including a Return Authorizations (RMA) number. TEKMAR's
warranty does not apply to any goods that have been subjected to improper installation, misuse, alternation, repair,
neglect, accident, inundation, fire, or the like. All replacements or repairs necessitated by inadequate maintenance,
normal wear and usage, unsuitable power sources, unsuitable environmental conditions, accident, misuse, user
induced contamination, improper installation, modification, repair, storage or handling, or any other cause not the
fault of TEKMAR are not covered by this limited warranty, and shall be at Buyer's expense. This warranty specifically
excludes the following parts: supply items and mechanical wear parts such as bearings, seals, traps, trap heaters,
syringes, septa, glassware, fittings, frits, batteries, fuses and light bulbs. TEKMAR shall not be obligated to pay any
costs or charges incurred by the Buyer or any other party except as may be agreed upon in writing in advance by an
authorized TEKMAR representative. All costs of dismantling, reinstallation and freight and the time and expense of
TEKMAR's personnel for site travel and diagnosis under this limited warranty clause shall be borne by the Buyer unless
accepted in writing by TEKMAR. Goods repaired and parts replaced during the warranty period shall be in warranty for
the remainder of the original warranty period, or ninety (90) days, whichever is longer.
This warranty, including remedies, is exclusive and is in lieu of any and all other warranties, express or implied. No
warranty of merchantability or fitness for a particular purpose is intended or given. TEKMAR shall not be liable for any
indirect or consequential damages. In the case of goods other than those of TEKMAR's own manufacture, TEKMAR
makes no warranties, express, statutory or implied, including the implied warranties of merchantability, freedom from
patent infringement and fitness for a particular purpose. Such goods shall carry only the warranty extended by the
original manufacturer of such goods.
This warranty applies to TEKMAR manufactured products purchased directly from TEKMAR. Products purchased
through other sources may have other terms and conditions for a warranty program. Please refer to the original source
of purchase for warranty details.
TEKMAR's complete Terms and Conditions of Sale are available on our website at www.teledynetekmar.com. Any
questions regarding this policy and its application should be directed to:
teledyne tekmar cUstomer sUpport center
U.s.: (800) 874-2004
outside the U.s.: Country Code + 1 (513) 229-7000
Versa User Manual www.teledynetekmar.com