Troubleshooting - KGuard Security Easy Link PLUS Series User Manual

If you experience any problems in using the DVR, try the following solutions to these common problems before calling for service. If problems persist, contact the customer
service in your area.
Question: The DVR does not turn on and the indicators are
not lit.
Question: Channels have no video signal.
Question: The included extension cables (18M) are not long
enough.
Question: I have changed the administrator password but I
cannot remember it.
Question: The remote control is not working.
Question: I am getting too many email alerts.
Question: I cannot access the web client.
Question: The buzzer keeps on sounding.
Easy Link PLUS Series DVR
36

Troubleshooting

Answer:
• Check if the power adapter (12V/2A) is properly connected.
• Plug the power adapter to another power outlet, the current outlet may be damaged.
• The power adapter may be damaged, contact the dealer to purchase a new one.
Answer:
• Check if the cameras are properly connected.
• Check if the cameras are supplied with power.
• Set the correct video format used in your country (NTSC/PAL). See
• Check if the DVR is connected to KGUARD 720P Megapixel Cameras of PLUS Series (for example, model
number WA713A).
Answer:
• To run longer distance, purchase the standard BNC cables (such as RG59 with pre-installed BNC connectors
on each end) in the length you need. Or contact local KGUARD distributors for more information.
Answer:
• To obtain the factory default password, contact your retailer or directly send an email to KGUARD at
support@kguardsecurity.com.
Answer:
• Make sure nothing is blocking the remote control and the DVR. Aim the remote control at a proper
distance.
• Check the remote control batteries.
Answer:
• Check the Sending Interval setting for the email alerts. See
• If the DVR keep reporting errors such as Video Loss or HDD error, check if the camera is properly connected
or other hardware configurations.
Answer:
• Check if the network cable is properly connected to the DVR.
• Check if the UPnP function is enabled in router and DVR or if the router does not support UPnP, then make
sure the port forwarding is completed.
• Check if the network settings are properly configured. See "Network: Network" on page 16.
• Ensure that you have Internet Explorer 6 or above.
Answer:
• Check the Motion or Events settings. Motion Detection or Video Loss may be detected. Check the HDD
capacity and the video connections, which may be triggering the buzzer.
"System: General & Users" on page
"Network: Email & Email Schedule" on page
29.
18.