Table of Contents
Advertisement
Chapter 7: Troubleshooting & FAQ
Chapter 7: Troubleshooting & FAQ
7.1 Troubleshooting
If you experience any problems in using the DVR, try the following solutions to these common problems before calling
for service. If problems persist, contact the customer service in your area.
Problem
The DVR does not turn on
and the indicators are not lit.
Some channels have no video
signal.
An "H" is displayed on the
screen and the DVR cannot
detect the HDD.
I have changed the
administrator password but I
cannot remember it.
The remote control is not
working but the front panel
buttons are.
I cannot control the PTZ
camera.
The buzzer keeps on
sounding.
I cannot find the PTZ Control
menu.
I connected an external
storage device to the DVR but
it cannot be recognized.
I cannot access the web
client.
DVR User's Manual
82
Possible Solution
• Check if the power adapter is properly connected.
• Plug the power cord to another power outlet, the current outlet may be
damaged.
• The power cord may be damaged, contact the dealer to purchase a new one.
• Check if the camera is properly connected.
• Check if the camera is supplied with power.
• Set the correct video format used in your country (NTSC/PAL). See
the Video Output" on page
• The camera cable may be damaged, replace with a new one.
• Check if the HDD data and power cables are properly connected.
• For new HDDs, format the HDD first. See
• If all the above procedures do not work, contact Customer Service for further
support.
• To obtain the factory default password, contact your retailer or directly send
an email to KGUARD at support@kguardsecurity.com.
• Make sure nothing is blocking the remote control and the DVR sensor. Aim
the remote control at a proper distance.
• Check the remote control batteries.
• Make sure the protocol, baud rate, address code and other settings on the
camera match the settings you have configured on the DVR. See
Setup" on page
42.
• Check if the cables are properly connected.
• Check the alarm settings. Motion detection may be detected. Check the HDD
capacity and the video connections, which may be triggering the alarm.
• Disable buzzer on the DVR settings. See
• The DVR may be on Cruise mode, disable stop cruise mode first. See
Pop-up Menu" on page
• The external storage device may not be compatible with the DVR. Try
connecting other storage devices. See
the enclosed CD.
• Check if the network cable is properly connected to the DVR.
• Check if the network settings are properly configured. See
Network" on page
31.
• Ensure that you have Internet Explorer 6 or above.
49.
"Formatting HDD" on page
"4.4.2 Setting Alarms" on page
20.
"DVR SHA Series Support Manual"
"Setting
39.
"4.4.3 PTZ
40.
"3.3.3
in
"4.2 Setting the
Hide quick links:
Advertisement
Table of Contents
