ORTAL 40 Series Installation And Operation Manual

Built-in models
Table of Contents

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Installation and Operation Manual
Built-in Models
Built-In Models:
Front Facing Series
Traditional Series
Corner (RS/LS) Series
Tunnel Series
Three Side Series
Space Creator Series
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"
Denotes a crucial information change

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Summary of Contents for ORTAL 40 Series

  • Page 1 Installation and Operation Manual Built-in Models Built-In Models: Front Facing Series Traditional Series Corner (RS/LS) Series Tunnel Series Three Side Series Space Creator Series → “ ” Denotes a crucial information change...
  • Page 2: Fireplace Safety Information And Warnings

    This section provides safety guidelines and instructions. It is important to SAVE THESE INSTRUCTIONS and to make yourself fully aware of all the safety protocols and the many features of the Ortal direct vent gas fireplace. ALL warnings and instructions below apply to all products manufactured and distributed by Ortal.
  • Page 3: Table Of Contents

    Fireplace Safety Information and Warnings ..... 1 Wood Framing ..........21 Certifications and Codes .......... 4 Metal Framing ..........22 Product List: Built-In Ortal Models and Burners ..5 Clearance & Finish Diagrams........23 Building Requirements ..........6 General Clearance Requirements ..... 23 Non-combustible Material .........
  • Page 4 Restrictor Table: Series 75 ......61 → Restrictor Table: Series 110-130 ....61 Warranty Policy ..........83 Restrictor Table: Series 150-170 ....62 Sample Product Certification Labels....... 85 Restrictor Table: Series 200 ......62 Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 5: Certifications And Codes

    Certifications and Codes All Ortal fireplaces have been tested and approved by CSA for safety and efficiency for use with either Natural Gas (NG) or Propane (LP), and NOT for use with solid fuels. NOTE: Some fireplaces are not certified to be used with Propane gas. “See Product List” below for details.
  • Page 6: Product List: Built-In Ortal Models And Burners

    CSA 2.22-2018 Propane direct vent pipe NOTE: Vent pipe is not supplied by Ortal with the fireplace. Ortal fireplaces are certified to be used with and can be obtained from the following direct vent pipe manufacturers: Manufacturer Direct Vent Series...
  • Page 7: Building Requirements

    Building Requirements This section provides information, diagrams and recommendations related to mounting, minimum clearances, television installation and more. Non-combustible materials may be installed on the fireplace face as long as the minimum clearances are maintained between the fireplace and the non-combustible material. Surrounding material is not allowed to transfer weight to the unit or be connected in any way to the unit, with the exception of 5/8 Type X drywall (or its equivalent) in a flush install.
  • Page 8: Horizontal Heat Release: Reveal Or Gap

    Screen Heat Barrier - Gap Heat Release Double Glass Heat Barrier – Reveal Heat Release Horizontal Heat Release: Ventilation Grille (Louver) Screen Heat Barrier – Ventilation Grille (Louver) Double Glass Heat Barrier – Ventilation Grille (Louver) Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 9: Vertical Heat Release: Front Split

    Vertical Heat Release: Front Split Vertical Heat Release: Full Side The heat release is oriented vertically and split between the The entire heat release is put on just one side two sides. of the fireplace cavity. Sprinkler Clearance to Heat Release In a situation where a sprinkler head is in close proximity to the heat release, the detail shown in the diagram below must be followed.
  • Page 10: Fireplace Legs

    Fireplace Legs All Ortal built-in fireplaces come standard with legs (with the exception of the Traditional, which does not have legs). These legs ensure that there is enough air flow under the fireplace for proper operation. The legs cannot be removed or altered.
  • Page 11: Double Glass Requirements

    Double Glass Requirements When installing a double glass Ortal fireplace, it is essential to maintain cool air flow between the glass panels and through the chase cavity. To maintain air flow between the glass panels and to allow cool room air to enter the chase cavity, an opening must be provided at or below the level of the double glass fans.
  • Page 12: Air Intake For A Platform

    The air flow area must be free from any obstruction to allow heat from the chase to be released. NOTE: Please refer to the section “Cavity (Chase) Construction Notes” for details on platform construction requirements. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 13: Framing Diagrams

    Framing Diagrams The following diagrams show framing dimensions in a flush application. A flush application is not the only permitted application. The fireplace may be recessed up to 4.5” into the wall. The fireplace may be framed with wood or metal framing.
  • Page 14: Diagram

    19-1/2” TR 90 Wood 67-3/4” 46-1/16” 27-3/16” 29-1/4” TR 110 Wood 67-3/4” 53-9/16” 27-3/16” 26-1/16” IMPORTANT – Review “Clearance & Finish Diagrams” section prior to framing to ensure all clearances are followed. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 15: Metal Framing

    Metal Framing NOTE: Use Wood framing values for installations with TV or artwork over the fireplace. Model Framing Dimension A Dimension B Dimension C Dimension D 40H70 F Metal 42” 24-5/8” 18-1/8” 60x80 F Metal 43-1/2” 29-3/8 18-1/16” 75x65 F Metal 39-1/2”...
  • Page 16: Corner (Rs/Ls) Series Framing Diagram

    IMPORTANT – The air flow area must be free from any obstruction to allow heat from the chase to be released. IMPORTANT – Review “Clearance & Finish Diagrams” section prior to framing to ensure all clearances are followed. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 17: Metal Framing

    Metal Framing NOTE: Use Wood framing values for installations with TV or artwork over the fireplace. Model Framing Dimension A Dimension B Dimension C Dimension D 40H70 RS/LS Metal 42-1/2” 24-3/16” 18-5/16 75 RS/LS Metal 33” 35-3/16” 20-1/8” 110 RS/LS Metal 33”...
  • Page 18: Tunnel (Tn) Framing Diagram

    IMPORTANT – The air flow area must be free from any obstruction to allow heat from the chase to be released. IMPORTANT – Review “Clearance & Finish Diagrams” section prior to framing to ensure all clearances are followed. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 19: Metal Framing

    Metal Framing NOTE: Use Wood framing values for installations with TV or artwork over the fireplace. Model Framing Dimension A Dimension B Dimension C Dimension D 40H70 TN Metal 42” 24-3/16” 19-1/16” 60x80 TN Metal 43-1/2” 29-3/8” 19-1/16” 75x65 TN Metal 39-1/2”...
  • Page 20: Three Side (Ts) Framing Diagram

    IMPORTANT – The air flow area must be free from any obstruction to allow heat from the chase to be released. IMPORTANT – Review “Clearance & Finish Diagrams” section prior to framing to ensure all clearances are followed. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 21: Metal Framing

    Metal Framing NOTE: Use Wood framing values for installations with TV or artwork over the fireplace. Model Framing Dimension A Dimension B Dimension C Dimension D 40H70 TS Metal 42-1/2” 22-5/16” 18-1/4” 75 TS Metal 32-1/2" 33-9/16” 20-1/16” 110 TS Metal 30-1/2”...
  • Page 22: Space Creator (Sc) Framing Diagram

    IMPORTANT – The air flow area must be free from any obstruction to allow heat from the chase to be released. IMPORTANT – Review “Clearance & Finish Diagrams” section prior to framing to ensure all clearances are followed. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 23: Metal Framing

    Metal Framing NOTE: Use Wood framing values for installations with TV or artwork over the fireplace. Model Framing Dimension A Dimension B Dimension C Dimension D SC 75 Metal 32” 37-5/16” 19-3/8” Refer to pipe SC 120 Metal 32-1/2” 56-11/16” 19-3/8”...
  • Page 24: Clearance & Finish Diagrams

    Maintain clearances as shown in the figures below. Clearances are to non-combustible materials, or 5/8” Type X drywall or its equivalent. FRONT (F) & TRADITIONAL (TR) TUNNEL (TN) LEFT SIDE (LS) RIGHT SIDE (RS) SPACE CREATOR (SC) THREE SIDES (TS) Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 25 Fireplace Recess/Overhang A recessed fireplace cannot be have a top overhang deeper than 4-1/2” (including finish materials). This restriction applies to all glass sides in multisided units as well. Framing Clearance Maintain ¼” of space between your framing and the firebox. Air Flow Clearance It is critical a 4”...
  • Page 26: Minimum Firebox Clearances Diagram

    • While not shown in this diagram, a heat release is required for all built-in Ortal fireplaces (see section labeled “Heat Release” details). An air intake is also required for all built-in Ortal fireplaces with the double glass heat barrier (see section labeled “Air Intake”...
  • Page 27: Clearance To Combustibles

    Clearance to Combustibles Furniture and other combustibles are not permitted within 36” of the fireplace glass. The diagram below shows a Three Side model as an example. Combustible Clearance Diagram (Plan View) Inside Corner Clearances The diagram below shows inside corner options. No combustible material should be placed within the dimensions shown.
  • Page 28: Television/Art Installation

    Use mineral wool insulation in the air space between Type X drywall layers. The decision to install a television above an Ortal fireplace is up to the discretion of the consumer. TV and art manufacturers may specify in their instructions that the product should not be installed on, near or above a heat source.
  • Page 29 TV Detail for a Flush Fireplace and Mounted TV LEGEND: Non-combustible material such as 5/8” Wood framing Type X fire rated drywall (or equivalent) Combustible material Metal framing The air flow area must be free from any obstruction to allow heat from the chase to be released.
  • Page 30 The air flow area must be free from any obstruction to allow heat from the chase to be released. → NOTE: TV may be in the same plane as the wall above the fireplace. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 31: Finish Diagrams

    Finish Diagrams The following diagrams show various finish applications. Non-Combustible (Stone) Finish LEGEND: Non-combustible material such as 5/8” Wood framing Type X fire rated drywall (or equivalent) Combustible material Metal framing The air flow area must be free from any obstruction to allow heat from the chase to be released. NOTES: •...
  • Page 32: Non-Combustible (Stone) Finish With Non-Combustible Hearth Extension

    • The finish must maintain at least a 1/8” clearance to the firebox. • Don’t frame or finish above the bottom lip of the firebox (otherwise the fireplace glass cannot be removed). Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 33: Brick Veneer Finish

    Brick Veneer Finish LEGEND: Non-combustible material such as 5/8” Wood framing Type X fire rated drywall (or equivalent) Combustible material Metal framing NOTES: • A recessed application is not required. Brick Veneer may be installed flush to the fireplace. • Only your Type X or equivalent material (like backer board) is permitted to touch the unit.
  • Page 34: Recessed Combustible (Wood) Finish

    Recessed Combustible (Wood) Finish NOTE: Non-combustible plate goes around the entire fireplace opening as a border. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 35: Flush Combustible (Wood) Finish

    Flush Combustible (Wood) Finish LEGEND: Non-combustible material such as 5/8” Wood framing Type X fire rated drywall (or equivalent) Combustible material Metal framing NOTE: Non-combustible trim goes around the entire fireplace opening as a border.
  • Page 36: Wood Hearth Extension

    The air flow area must be free from any obstruction to allow heat from the chase to be released. NOTES: • A hearth extension is not required for any Ortal fireplaces, but it can be used as a design feature. • A hearth extension and/or non-combustible hearth zone is not required for the Ortal Traditional series.
  • Page 37: Mantel Diagrams

    → Mantel Diagrams A mantel is not required for any Ortal fireplaces but may be incorporated as a design feature. The following diagrams show how to safely design a mantel above your Ortal fireplace. → Mantel Detail for a Recess and Flush Application →...
  • Page 38: Mantel Surround Detail

    Wood framing Type X fire rated drywall (or equivalent) Section Cut Metal framing The air flow area must be free from any obstruction to allow heat from the chase to be released. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 39: Ledge (Shelf) Detail

    Ledge (Shelf) Detail A ledge over the top of a fireplace that is less than 24” (48” for Traditional) from the top of the fireplace glass may require a heat release on top of the ledge if the surface area of the ledge exceeds the maximum allowable surface area as listed in the following table.
  • Page 40: Chase Area Minimums

    If your heat release is split into 25/75 portions due to an oversized ledge, your chase only needs to be the size of 75% of your heat release because 25% of the heat is already being released at the ledge (see the section “Ledge (Shelf) Detail” for more information). Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 41: Diagram For Structural Weight Support

    Diagram for Structural Weight Support Ortal fireplaces must not carry any structural weight. The framing must be supported by another surface. Please consult with your structural engineer and refer to your local building codes for proper wall support. The following drawing shows a recommended approach to this type of installation. Please note that this drawing is...
  • Page 42: Gas Requirements & Setup

    36 inches of the pilot. A gas shut-off valve and a 12” gas flex connector are provided with every Ortal fireplace. The location of the gas shut-off valve is dependent on local codes and requirements. Check with your authority having jurisdiction for more information.
  • Page 43: Routing The Gas Line For Traditional Series

    Routing the Gas Line for Traditional Series The gas and electrical components on a Traditional series fireplace are located in a control box on the left side of the fireplace. This control box houses the gas valve, a single gang outlet, and the electrical receiver.
  • Page 44: Gas Pressure And Heat Input Charts

    120v 15-amp 60hz 180S Propane 11.0 13.0 42,640 57,045 Battery: AA X 4 High Altitude Gas Requirement For elevations above 2,000 feet, fireplace shall be re-rated 4% for each 1,000 feet above sea level. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 45: Gas Control Assemblies And Components

    Connection fitting 4mm One- Pilot Base piece Thermocouple NG Fitting for main line inlet to gas Thermocouple LPG valve GV60 The manufacturer of Ortal’s gas and electrical components is Mertik Maxitrol. For information on these components, please visit the manufacturer’s website: www.mertikmaxitrol.com...
  • Page 46: Gas Conversion

    Gas conversion (NG to LP or LP to NG) can be done in the field. Gas conversion can be performed only by technicians who have specific authorization by Ortal to change these components. The conversion kit must be supplied by Ortal.
  • Page 47: Electrical Guidelines

    Electrical Requirements for Traditional Series The gas and electrical components on a Traditional series Ortal fireplace are located in a control box on the left side of the fireplace where a single gang outlet (120v 15-amp 60hz) is provided. See the section labelled “Routing the Gas Line for Traditional Series”...
  • Page 48: Wiring Diagrams

    → Wiring Diagrams The following diagrams show the electrical wiring required for different feature combinations. Screen Fireplace Screen Fireplace with Lights Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 49: Screen Fireplace With Ortal Power Vent

    Screen Fireplace with Ortal Power Vent...
  • Page 50: Lights

    Screen Fireplace with Ortal Power Vent and Lights Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 51: Double Glass Fireplace

    Double Glass Fireplace...
  • Page 52: Double Glass Fireplace With Lights

    Double Glass Fireplace with Lights Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 53: Double Glass Fireplace With Ortal Power Vent

    Double Glass Fireplace with Ortal Power Vent...
  • Page 54: Double Glass Fireplace With Ortal Power Vent And Lights

    Double Glass Fireplace with Ortal Power Vent and Lights Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 55: Smart Home System Wiring Information

    Smart Home System Wiring Information The following wiring diagram is for incorporating fireplace control into a Smart Home System, taken from the Mertik Maxitrol operation guide:...
  • Page 56: Vent System Information

    General Pipe Requirements & Certified Pipe Manufacturers Ortal fireplaces operate using a direct vent system and require a co-axial direct vent pipe. The fireplace must be properly connected to an approved vent system. Pipe is not provided with the fireplace and must be sourced from a direct vent pipe manufacturer that has been certified to be used with Ortal fireplaces.
  • Page 57: Vent Pipe Clearances

    Offset (bends/elbows) Maximums Up to 180˚ of offset may be used in your venting run. If your venting run exceeds this maximum, consider an Ortal Power Vent System, which can allow for up to 540˚ of offset. See the Ortal Power Vent Manual for details.
  • Page 58: Horizontal Termination Venting Diagram

    It is no longer required to maintain ¼” of rise per foot of pipe. • For venting runs that exceed these maximums, consider Ortal’s Power Vent System. See the Ortal Power Vent Manual for details. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 59: Vertical Termination Venting Diagram

    34 ft 9 ft NOTES: • It is no longer required to maintain ¼” of rise per foot of pipe. • For venting runs that exceed these maximums, consider Ortal’s Power Vent System. See the Ortal Power Vent Manual for details.
  • Page 60: Vertical Termination Venting Diagram - Straight Vertical

    Series 40-250 V minimum = 3 feet Vertical (V) 42 ft NOTE: For venting runs that exceed this maximum, consider Ortal’s Power Vent System. See the Ortal Power Vent Manual for details. Vent Restrictor Sizing Guidelines SCENARIO A When you have vertical elbows of 45˚, no additional length for the (H) calculation for the restrictor plate size is needed.
  • Page 61: Restrictors And Vent Arrangement

    SCENARIO C The first 90˚ elbow is not taken into calculation of the (H) length for the restrictor plate size. For example: Total height of duct work = 15 feet (V) Length between the center of the 90˚ elbow and wall termination cap = (B) = 11 feet The (H) calculation is (H) = (B) = 11.
  • Page 62: Restrictor Table: Series 40

    1.57” 1.57” 1.18” 1.18” 6’ 1.97” 1.97” 1.97” 1.57” 1.57” 1.18” 1.18” 1.18” 3’ 1.97” 1.97” 1.97” 1.57” 1.18” 1.5’ 0’ 3’ 6’ 9’ 12’ 15’ 18’ 21’ 24’ 27’ 30’ 33’ Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 63: Restrictor Table: Series 150-170

    Restrictor Table: Series 150-170 Burner 135 27’ 1.97” 1.57” 1.57” 1.18” 1.18” 1.18” 24’ 1.97” 1.57” 1.57” 1.18” 1.18” 1.18” 21’ 1.97” 1.57” 1.57” 1.18” 1.18” 1.18” 1.18” 18’ 1.97” 1.57” 1.57” 1.57” 1.18” 1.18” 1.18” 15’ 2.76” 1.97” 1.57” 1.57”...
  • Page 64: Horizontal Termination Clearance Diagrams

    → Horizontal Termination Clearance Diagrams → CAUTION NOTE: If exterior walls are finished with vinyl siding, it is required that a vinyl protector kit be installed. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 65: Vertical Termination Clearance Diagrams

    → Vertical Termination Clearance Diagrams NOTE: This chart does not apply to a chimney shroud application. See Chimney Shroud Detail on the next page for more information.
  • Page 66: Chimney Shroud Detail

    3. Ensure that there is no foreign material in the vents. Survey by removing the cap and shining a light down the vent. 4. If possible, check all joints and pipes to make sure that nothing has been disturbed or loosened. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 67: Fireplace Cavity (Chase) Construction

    PHASE 2: INSTALL FIREPLACE & VENTING, RUN GAS & ELECTRICAL • Install the fireplace. This can only be completed by an authorized Ortal dealer (unless otherwise authorized by Ortal with written approval). See the “Fireplace Installation Instructions” section for details.
  • Page 68: Cavity (Chase) Construction Notes

    Non-combustible Framing The wall behind an Ortal fireplace (either at the back or side of the fireplace) and the ceiling above the unit must be non‐combustible construction such as 5/8” Type X Drywall, concrete, brick, concrete masonry units, or plaster on metal framing and lath.
  • Page 69 Take a moment for a final visual inspection of the chase interior. Remove any construction debris that may be inside the chase. Install conduit, wiring, power outlets, and electrical boxes between framing members with 5/8 Type X or its equivalent on both sides.
  • Page 70: Fireplace Installation Instructions

    Move the components to the access panel location. Be mindful of the routing for future service needs. • Install the venting components per the venting manufacturer’s instructions and Ortal requirements. • Go over the infill panel requirements and finishing details with the contractor.
  • Page 71: Third Trip To Site: Startup Phase

    Third Trip to Site: Startup Phase • Perform a visual inspection to confirm that all work was completed per Ortal specifications. • Confirm that gas and electric are properly connected and live. • Remove the safety barrier and glass. •...
  • Page 72: Working With Glass Panels

    Working with Glass Panels 5mm ceramic glass front and side panels are provided. Contact Ortal for replacement parts if required. 3/16 tempered glass exterior panels can be sourced locally. Silicone comes pre-applied to any glass-to-glass connections (LS, RS, TS and SC models), on both sides of the glass.
  • Page 73: Remote Control Setup And Operation

    → Remote Control Setup and Operation WARNING – Read these instructions carefully before lighting the fireplace. Remote Control Options 1. 10-Button Handset (new) 2. Puck Handset (new) 3. Wall Switch 4. myfire App (new) IMPORTANT NOTES: • Wiring of valve and receiver must be completed before starting ignition. Failure to do so could damage the electronics.
  • Page 74: Operating Instructions

    Flame Height Adjustment 1. To increase flame height, press and hold button to desired flame height. 2. To decrease flame height, or to set appliance to pilot flame only, press and hold button. Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 75: Puck Handset

    Puck Handset Control Option Radio Frequency Power Supply Replace batteries after 2 years or 2 x 1.5V AAA batteries 918.0 MHz Puck Handset when low battery indicator (quality alkaline recommended) (U.S. & Canada) appears on handset display IMPORTANT: For safety/communication purposes, Puck handset must be located within 26 feet of the receiver. NOTE: Any device that functions using the same radio frequency as the handset will be affected when handset is in use.
  • Page 76: Wall Switch

    • To increase flame height, press and hold (up flame) button. DECREASE: • To decrease flame height, press and hold (down flame) button. • Holding the (down flame) button long enough sets the fireplace to pilot flame (Standby Mode). Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 77: Myfire App

    myfire App IMPORTANT: For safety/communication purposes, the 10-button handset must be located within 26 feet of the receiver. NOTES: • For detailed App setup and operating instructions, refer to www.myfireapp.com. • The myfire Wi-Fi box is required for myfire operation. myfire Wi-Fi Box The myfire Wi-Fi router box provides the Wi-Fi connection that allows the myfire App to operate the fireplace.
  • Page 78: Pairing Remote Control To Receiver

    Units with additional options such as double glass, lighting, and/or power vent cannot operate without an AC Adapter. NOTE: Only the AC Adapter manufactured by Mertik Maxitrol is compatible for use with Ortal fireplaces. Use of other adapters may render the system inoperable. Battery replacement is recommended at the beginning of each heating season.
  • Page 79: Interior Design Media

    Interior Design Media Ortal offers interior media options such as stones, glass, logs and embers that can provided with the fireplace unit. This section provides guidelines for safe placement of media. WARNING • Only media provided by Ortal is permitted for use in the fireplace.
  • Page 80 Place the logs carefully to block as few ports as possible. If a log is placed over a port, block the port with a “coin” to keep the flame from creating soot on the media or to manipulate the look of the flame. COINS Ortal Installation Manual: Built-in Models, December 2019 (V2)
  • Page 81: Cold Climate Insulation

    • Block as few ports as possible, and no more than 30% of total ports. Do NOT block ports that are next to one another. This will cause delayed ignition. • When combining both logs and glass, it is recommended to place the logs (and coins if needed) first, and then to spread the glass according to the instructions given above.
  • Page 82: Post-Installation Procedures

    The following sections present post-installation operations. Initial Burning Period Following installation of an Ortal fireplace, there is a 12-hour minimum burning period. This 12-hour period must include a minimum of 4 hours of continuous burning. During this time, the customer/installer may notice: •...
  • Page 83: General Maintenance

    General Maintenance WARNING –SERVICING • It is recommended that a qualified service technician perform a routine inspection at the beginning of each heating season. • Turn off the gas and electricity BEFORE servicing the fireplace. WARNING –BURNER AND VENT INSPECTIONS •...
  • Page 84: Warranty Policy

    Ortal are found to be defective in materials or workmanship during the Limited Warranty period and while the Product remains at the site of the original installation, Ortal USA will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, Ortal USA will, at its option, refund the purchase price or wholesale price of the Ortal product, whichever is applicable.
  • Page 85 Ortal USA’s negligence. Ortal USA has not made and does not make any representation or warranty of fitness for a particular use or purpose, and there is no implied condition of fitness for a particular use or purpose.
  • Page 86: Sample Product Certification Labels

    HOW TO REGISTER A CLAIM AGAINST WARRANTY For any claim under this warranty to be valid, you must contact the Ortal USA dealer/distributor from which you purchased the product. If you cannot locate the dealer/distributor, then you must notify Ortal USA in writing. Submission of a completed warranty claim is the preferred method of warranty claim notification.
  • Page 87 © Ortal 2019 Rev. 2.0 December 2019 SKU: KPMANUALUS2.0 Ortal USA 8421 Canoga Ave Canoga Park, CA 91304 T: (818)238-7000 | F: (818)678-0541 info@ortalheat.com | www.ortalheat.com...

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