ORTAL Front Facing Series Installation And Operation Manual

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Installation and Operation Manual
-Built-in Models-
Built-in Models:
Front Facing Series
Traditional Series
Corner (RS/LS) Series
Tunnel Series
Three Side Series
Space Creator Series
Ortal Installation Manual: Built-in Models, September 2018

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Summary of Contents for ORTAL Front Facing Series

  • Page 1 Installation and Operation Manual -Built-in Models- Built-in Models: Front Facing Series Traditional Series Corner (RS/LS) Series Tunnel Series Three Side Series Space Creator Series Ortal Installation Manual: Built-in Models, September 2018...
  • Page 2: Fireplace Safety Information And Warnings

    This section provides safety guidelines and instructions. It is important to SAVE THESE INSTRUCTIONS and to make yourself fully aware of all the safety protocols and the many features of the ORTAL direct vent gas fireplace appliance. ALL warnings and instructions below apply to all products manufactured and distributed by ORTAL.
  • Page 3 Applicable standards are Vented Gas Fireplace Heaters ANSI Z21.88 / CSA 2.33a and Gas-fired Appliances for Use at High Altitudes CAN/CGA 2.17-M91. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 4: Table Of Contents

    Table of Contents Fireplace Safety Information and Warnings ....................2 Certifications and Codes ..........................7 Product List: Built-In ORTAL Models and Burners ...................8 Fireplace Building Requirements ........................9 Non-combustible material .........................9 Framing and Drywall ..........................9 Heat Release ..............................9 Heat Release: Reveal or Gap ......................10 Heat Release: Ventilation Grill (aka Louver) ..................11...
  • Page 5 Double Glass Unit with Lights ......................53 Double Glass Unit with ORTAL Power Vent ..................54 Double Glass Unit with ORTAL Power Vent and Lights ..............54 Double Glass Unit with Enervex Power Vent ..................55 Safety Box Detail: Double Glass Unit without Lights ................56 Safety Box Detail: Double Glass Units with Lights ................56...
  • Page 6 Battery Requirements ..........................75 Operating Instructions ..........................76 Interior Design Media ............................77 Media Placement Guidelines ........................77 Cold Climate Insulation ..........................80 Post-installation Procedures ..........................80 Operating Warnings ............................81 Maintenance Instructions ..........................81 Warranty Policy .............................82 Sample Product Certification Labels ......................85 Ortal Installation Manual: Built-In Models, September 2018...
  • Page 7: Certifications And Codes

    Certifications and Codes The ORTAL direct vent gas appliances have been tested and approved by CSA for safety and efficiency for use with either Natural Gas (NG) or Propane (LP), and NOT for use with solid fuels. U.S. Certification Codes: ANSI Z21.88/CSA 2.33 - Vented Gas Fireplace Heaters...
  • Page 8: Product List: Built-In Ortal Models And Burners

    Traditional 110 vent pipe NOTE: The 250 and Traditional series are only available for operation with natural gas. ORTAL is certified to be used with the following direct vent pipe manufacturers: Olympia: Ventis line DuraVent: Direct Vent Pro line ICC: EXCELDirect line...
  • Page 9: Fireplace Building Requirements

    These air space values are the minimum required; they can always be greater. The heat release can be in the form of (but not limited to) a ventilation grill (louver), gap, or reveal. If using a grill, make sure that Ortal Installation Manual: Built-in Models, September 2018...
  • Page 10: Heat Release: Reveal Or Gap

    The area of the fireplace cavity is determined by multiplying the cavity width by the cavity depth. Heat Release: Reveal or Gap Screen Heat Barrier - Gap Heat Release Double Glass Heat Barrier – Reveal Heat Release Ortal Installation Manual: Built-In Models, September 2018...
  • Page 11: Heat Release: Ventilation Grill (Aka Louver)

    Heat Release: Ventilation Grill (aka Louver) Screen Heat Barrier – Ventilation Grill (Louver) Double Glass Heat Barrier – Ventilation Grill (Louver) Ortal Installation Manual: Built-in Models, September 2018...
  • Page 12: Vertical Heat Release Designs

    The heat release needs to start within 6 inches (0-6”) of the ceiling. The vertical heat release can be applied using (but is not limited to) the following methods: Front Vertical Heat Release Front Vertical Heat Release (Front Elevation View) Ortal Installation Manual: Built-In Models, September 2018...
  • Page 13 Half Side Vertical Heat Release Each half of the vertical heat release is put on each side of the fireplace cavity. Left Side Vertical Heat Release (Side Elevation View) Right Side Vertical Heat Release (Side Elevation View) Ortal Installation Manual: Built-in Models, September 2018...
  • Page 14 Full Side Vertical Heat Release The entire heat release is put on just one side of the fireplace cavity. Full Side Vertical Heat Release (Right Elevation View) Ortal Installation Manual: Built-In Models, September 2018...
  • Page 15: Sprinkler Clearance To Heat Release

    Glass Requirements” section for details. Fireplace Legs All ORTAL built-in fireplaces come standard with legs (with the exception of the Traditional series with a screen heat barrier, which that comes without legs). These legs ensure that there is enough air flow under the fireplace for proper operation.
  • Page 16: Access Panel

    Access Panel An access panel is not required, but it is highly recommended for all built-in ORTAL appliances (except the Traditional series*). It allows for access to the appliance’s gas and electrical components for servicing. Access Panel Size and Location Recommendations: •...
  • Page 17: Double Glass Requirements

    Double Glass Requirements When installing a double glass ORTAL appliance, it is essential to maintain cool air flow between the glass panels and through the chase cavity. To maintain air flow between the glass panels and to allow cool room air to enter the chase cavity, an opening must be provided at or below the level of the double glass fans.
  • Page 18: Air Intake For A Platform

    5/8” Type X drywall UL authorized or equivalent. 5/8” Type X drywall may be used as a non- combustible material. For greater heat resistance, fireplace-specific cement boards like those produced by Promafour and Skamol are recommended in place of 5/8” Type X drywall. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 19: Framing Diagrams

    The following diagrams show framing dimensions in a flush application as an example. A flush application is not the only possible application for ORTAL fireplaces. Please visit our website for more information. The leg height used for calculating the framing dimensions in the following diagrams is the double glass leg height 9-13/16”, which will be standard leg height for both double glass and screen units starting...
  • Page 20: Front (F) & Traditional (Tr) Series Framing Diagram

    10” 50-1/2” 250H F 19-1/2” 105-5/8” 18-11/16” 10” 55-1/2” TR 90 20-7/8” 46-1/16” 27-1/8” 10” 67-3/4” TR 110 18” 53-9/16” 27-1/8” 10” 67-3/4” NOTE: Dimension A can be a as short at 18”. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 21: Corner (Rs/Ls) Series Framing Diagram

    10” 50-1/2” 200H RS/LS 18” 85-7/16” 22-7/8” 10” 55-1/2” 250 RS/LS 20-7/16” 104-7/8” 21-3/16” 10” 50-1/2” 250H RS/LS 18” 105-1/8” 22-7/8” 10” 55-1/2” NOTE: Dimension A can be a as short at 18”. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 22: Tunnel (Tn) Framing Diagram

    10” 50-1/2” 200H TN 19-9/16” 87” 19-3/16” 10” 55-1/2” 250 TN 20-5/16” 105-1/2” 19-3/16” 10” 50-1/2” 250H TN 19-7/16” 105-1/2” 19-3/16” 10” 55-1/2” NOTE: Dimension A can be a as short at 18”. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 23: Three Side (Ts) Framing Diagram

    10” 50-1/2” 200H TS 18-1/16” 82-3/4” 22-7/8” 10” 55-1/2” 250 TS 20-7/16” 102-7/16” 21-3/16” 10” 50-1/2” 250H TS 18-1/16” 102-7/16” 22-7/8” 10” 55-1/2” NOTE: Dimension A can be a as short at 18”. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 24 8-3/4” 50-1/2” SC 120 18-1/4” 57-5/16” 19-3/8” 10” 50-1/2” SC 150 18-1/4” 69-3/16” 19-3/8” 10” 50-1/2” SC 200 18-1/4” 89-1/4” 19-3/8” 10” 50-1/2” NOTE: Dimension A can be a as short at 18”. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 25: Clearance & Finish Diagrams

    Maintain clearances as shown in the figures below. Clearances are to non-combustible materials, or 5/8” Type X drywall or its equivalent. FRONT (F) & TRADITIONAL (TR) TUNNEL (TN) LEFT SIDE (LS) RIGHT SIDE (RS) SPACE CREATOR (SC) THREE SIDES (TS) Ortal Installation Manual: Built-in Models, September 2018...
  • Page 26 Air Flow Clearance: Maintain a minimum of 4” clearance above the top firebox vents to allow air to flow through the screen or double glass into the fireplace chase. NOTE: Current framing drawings and dimensions for each model can also be found on our website. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 27: Minimum Firebox Clearances Diagram

    Legs are not removable or adjustable. • While not shown in this diagram, a heat release is required for all built-in ORTAL appliances (see section labeled “Heat Release” details). An air intake is also required for all built-in ORTAL fireplaces with the double glass heat barrier (see section labeled “Air Intake”...
  • Page 28: Clearance To Furniture & Other Combustibles

    The diagram below shows inside corner options. No combustible material should be placed within the dimensions shown. This diagram only applies if there is a wall on one or both sides of the fireplace. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 29: Television/Art Installation Information & Diagrams

    ORTAL will not be held liable for any adverse effects on a TV, artwork or other equipment located near the ORTAL appliance. It is the customer’s responsibility to verify that their TV or artwork can withstand the wall temperatures as outlined in the previous wall temperature chart.
  • Page 30 5/8” Type X drywall UL authorized or equivalent. 5/8” Type X drywall may be used as a non- combustible material. For greater heat resistance, fireplace-specific cement boards like those produced by Promafour and Skamol are recommended in place of 5/8” Type X drywall. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 31 5/8” Type X drywall UL authorized or equivalent. 5/8” Type X drywall may be used as a non- combustible material. For greater heat resistance, fireplace-specific cement boards like those produced by Promafour and Skamol are recommended in place of 5/8” Type X drywall. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 32: Finish Diagrams

    Natural stone finishes do not require a recessed application and may be flush with the appliance. • Only your Type X or equivalent material (like backer board) is permitted to touch the unit. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 33: Non-Combustible (Stone) Finish With Non-Combustible Hearth Extension

    The framing must maintain a ¼” clearance to the firebox • The finish must maintain at least a 1/8” clearance to the firebox. • Don’t frame or finish above the bottom lip of the firebox (otherwise the fireplace glass cannot be removed). Ortal Installation Manual: Built-in Models, September 2018...
  • Page 34: Brick Veneer Finish

    • A recessed application is not required. Brick Veneer may be installed flush to the appliance. • Only your Type X or equivalent material (like backer board) is permitted to touch the unit. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 35: Recessed Combustible (Wood) Finish

    Recessed Combustible (Wood) Finish NOTE: Non-combustible plate goes around the entire fireplace opening as a border. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 36: Flush Combustible (Wood) Finish

    Flush Combustible (Wood) Finish NOTE: Non-combustible trim goes around the entire fireplace opening as a border. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 37: Wood Hearth Extension

    Promafour and Skamol are recommended in place of 5/8” Type X drywall. NOTES: • A hearth extension is not required for any ORTAL fireplaces, but it can be used as a design feature. • A hearth extension and/or non-combustible hearth zone is not required for the Ortal Traditional series.
  • Page 38: Mantel Diagrams

    Mantel Diagrams A mantel is not required for any ORTAL fireplaces but may be incorporated as a design feature. The following diagrams show how to safely design a mantel above your ORTAL fireplace. Mantel Detail for a Recess and Flush Application...
  • Page 39: Mantel Detail For Traditional Series

    5/8” Type X drywall UL authorized or equivalent. 5/8” Type X drywall may be used as a non- combustible material. For greater heat resistance, fireplace-specific cement boards like those produced by Promafour and Skamol are recommended in place of 5/8” Type X drywall. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 40: Ledge (Shelf) Detail

    (showing a Space Creator model as an example): NOTE: Two layers of 5/8” Type X Drywall (or its equivalent) below the ledge will help keep the surface temperature down. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 41: Chase Area Minimums

    If your heat release is split into 25/75 portions due to an oversized ledge, your chase only needs to be the size of 75% of your heat release because 25% of the heat is already being released at the ledge (see the section “Ledge (Shelf) Detail” for more information). Ortal Installation Manual: Built-in Models, September 2018...
  • Page 42: Diagram For Structural Weight Support

    Diagram for Structural Weight Support ORTAL appliances must not carry any structural weight. The framing must be supported by another surface. Please consult with your structural engineer and refer to your local building codes for proper wall support. The following drawing shows a recommended approach to this type of installation. Please note that this drawing is not to scale.
  • Page 43: Gas Requirements And Setup

    36 inches of the pilot. A gas shut-off valve and a 12” gas flex connector are provided with every ORTAL fireplace. The location of the gas shut-off valve is dependent on local codes and requirements. Check with your authority having jurisdiction for more information.
  • Page 44: Routing The Gas Line For Traditional Series

    Check with your authority having jurisdiction for more information. A gas shut-off valve and a 12” gas flex connector are provided with every ORTAL fireplace. The location of the gas shut-off valve is dependent on local codes and requirements. Check with your authority having jurisdiction for more information.
  • Page 45: Gas Pressure And Heat Input Charts

    55,000 800R/650F Traditional (NG) Propane (LP) Traditional series is unavailable with propane. High Altitude Gas Requirement For elevations above 2,000 feet, appliance shall be re-rated 4% for each 1,000 feet above sea level. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 46: Gas Control Assemblies And Components

    Fitting for main line inlet to gas Thermocouple LPG valve GV60 The manufacturer of ORTAL’s gas and electrical components is Mertik Maxitrol. For information on these components, please visit the manufacturer’s website: www.mertikmaxitrol.com Gas Conversion Gas conversion (NG to LP or LP to NG) can be done in the field. Gas conversion can be performed only by technicians who have specific authorization by ORTAL to change these components.
  • Page 47: Pilot Inspection

    WARNING – For safety reasons, always be present when the fireplace is in operation. Thermocouple Maintenance Thermocouple integrity and operation must be checked. The service technician needs to confirm that the thermocouple is in place and is not cracked or damaged. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 48: Electrical Guidelines

    Electrical Requirements for Traditional Series The gas and electrical components on a Traditional series ORTAL fireplace are located in a control box on the left side of the fireplace where a single gang outlet (120v 15-amp 60hz) is provided. See the section labelled “Routing the Gas Line for Traditional Series”...
  • Page 49: Screen Unit With Lights

    Screen Unit with Lights NOTE: The fan outlet on the light control module is not used. Screen Unit with ORTAL Power Vent Ortal Installation Manual: Built-in Models, September 2018...
  • Page 50: Screen Unit With Ortal Power Vent And Lights

    Screen Unit with ORTAL Power Vent and Lights Ortal Installation Manual: Built-In Models, September 2018...
  • Page 51: Screen Unit With Enervex Power Vent

    Screen Unit with Enervex Power Vent Ortal Installation Manual: Built-in Models, September 2018...
  • Page 52: Double Glass Unit

    Double Glass Unit Ortal Installation Manual: Built-In Models, September 2018...
  • Page 53: Double Glass Unit With Lights

    Double Glass Unit with Lights NOTE: For an in-depth diagram of the safety box, refer to Safety Box Detail: Double Glass Units without Lights on page 51. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 54: Double Glass Unit With Ortal Power Vent

    Double Glass Unit with ORTAL Power Vent NOTE: For an in-depth diagram of the safety box, refer to Safety Box Diagram: Double Glass Units with Lights on page 51. Double Glass Unit with ORTAL Power Vent and Lights Ortal Installation Manual: Built-In Models, September 2018...
  • Page 55: Double Glass Unit With Enervex Power Vent

    Double Glass Unit with Enervex Power Vent Ortal Installation Manual: Built-in Models, September 2018...
  • Page 56: Safety Box Detail: Double Glass Unit Without Lights

    Safety Box Detail: Double Glass Unit without Lights Safety Box Detail: Double Glass Units with Lights Ortal Installation Manual: Built-In Models, September 2018...
  • Page 57: Smart Home System Wiring Information

    Smart Home System Wiring Information The following wiring diagram is for incorporating fireplace control into a Smart Home System, taken from the Mertik Maxitrol operation guide: Ortal Installation Manual: Built-in Models, September 2018...
  • Page 58: Vent System Information

    If the appliance is being power-vented (a fan-assisted direct vent system for venting runs that might not work on their own) with an ORTAL power vent, the unit will require 3x5 co-axial CVS pipe (3-inch interior, 5-inch exterior) manufactured only by DuraVent (regardless of the appliance’s size), called the DuraVent: CVS line.
  • Page 59: Vent Pipe Clearances

    Up to 180˚ of offset may be used in your venting run. This means either two 90˚ elbows, four 45˚ elbows, or any other combination thereof. If your venting run exceeds this maximum, consider an ORTAL Power Vent System, which can allow for up to 540˚ of offset. See the ORTAL Power Vent Manual for details. Offset Maximum Exception: If needed for clearance to TV recess, two 45˚...
  • Page 60: Horizontal Termination Venting Run Diagram

    33 ft 12 ft 33 ft 9 ft 33 ft 6 ft NOTE: For venting runs that exceed these maximums, consider ORTAL’s Power Vent System. See the ORTAL Power Vent Manual for details. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 61: Vertical Termination Venting Run Diagram

    34 ft 6 ft 34 ft 6 ft 34 ft 9 ft NOTE: For venting runs that exceed these maximums, consider ORTAL’s Power Vent System. See the ORTAL Power Vent Manual for details. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 62: Vertical Termination Venting Run Diagram - Straight Vertical

    Vertical Termination Venting Run Diagram – Straight Vertical For Series 40-250, the maximum vertical distance is 42 feet. NOTE: For venting runs that exceed this maximum, consider ORTAL’s Power Vent System. See the ORTAL Power Vent Manual for details. Vent Restrictor Sizing Guidelines SCENARIO A When you have vertical elbows of 45˚, no additional length for the (H) calculation for the restrictor plate...
  • Page 63 There are no 90˚ elbows or 45˚ angles. The venting is a straight vertical run. For example: Total height of duct work = 24 feet (V) The (H) calculation is = 0. Therefore, the restrictor plate size is 1.97”. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 64: Fireplace Restrictors And Vent Arrangement

    Environment gas type (NG vs. LP and the source of the gas) and other factors may affect the best restrictor choice. NOTE: If the flame appears to be atypical, please contact ORTAL for alternate restrictor size recommendations. The following symbols are used in the tables: X: The path is not allowed.
  • Page 65: Restrictor Table: Series 110/130 (Burner 100)

    1.18” 1.18” 12’ 1.97” 1.97” 1.57” 1.18” 1.18” 9’ 1.97” 1.97” 1.57” 1.18” 1.18” 6’ 1.97” 1.57” 1.57” 1.18” 3’ 1.5’ 0’ 3’ 6’ 9’ 12’ 15’ 18’ 21’ 24’ 27’ 30’ 33’ Ortal Installation Manual: Built-in Models, September 2018...
  • Page 66: Horizontal Termination Clearance Diagrams

    Horizontal Termination Clearance Diagrams Ortal Installation Manual: Built-In Models, September 2018...
  • Page 67: Vertical Termination Clearance Diagrams

    Vertical Termination Clearance Diagrams NOTE: This chart does not apply to a chimney shroud application. See Chimney Shroud Detail on the next page for more information. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 68: Chimney Shroud Detail

    The center of the openings must be aligned to the center of the termination cap as displaced in “X” and “Y”. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 69: Vent Maintenance

    PHASE 2: INSTALL FIREPLACE & VENTING, RUN GAS & ELECTRICAL • Install the fireplace. This can only be completed by an authorized ORTAL dealer (unless otherwise authorized by ORTAL with written approval). See the “Fireplace Installation Instructions” section for details.
  • Page 70: Cavity (Chase) Construction Notes

    Cavity (Chase) Construction Notes Non-combustible Framing The wall behind an ORTAL fireplace (either at the back or side of the fireplace) and the ceiling above the unit must be non‐combustible construction such as 5/8” Type X Drywall, concrete, brick, concrete masonry units, or plaster on metal framing and lath.
  • Page 71: Fireplace Installation Instructions

    Install conduit, wiring, power outlets, and electrical boxes between framing members with 5/8 Type X or its equivalent on both sides. Building and structural loads must not bear on the ORTAL fireplace. Working with Drywall Cover the metal framing with 5/8” Type X Drywall (or its equivalent) to exterior face of the chase. Exceed these requirements where fire‐resistance‐rated construction or other methods are required.
  • Page 72: Installation Sequence

    The legs are zero clearance. Wood shims are acceptable. Third Trip to Site: Startup Phase • Perform a visual inspection to confirm that all work was completed per ORTAL specifications. • Confirm that gas and electric are properly connected and live.
  • Page 73: Working With Glass Panels

    Working with Glass Panels 5mm ceramic glass front and side panels are provided. Contact ORTAL USA for replacement parts if required. 3/16 tempered glass exterior panels can be sourced locally. Silicone comes pre-applied to any glass-to-glass connections (LS, RS, TS and SC models), on both sides of the glass.
  • Page 74: Remote Control Setup And Operation

    Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: Wiring of valve and receiver must be completed before starting ignition. Failure to do so could damage the electronics. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 75: Pairing Remote To Receiver (Setting The Electronics Code)

    AC Adapter. Battery replacement is recommended at the beginning of each heating season. NOTE: Only the AC Adapter manufactured by Mertik Maxitrol is compatible for use with ORTAL appliances. Use of other adapters may render the system inoperable.
  • Page 76: Operating Instructions

    3. Once the pilot ignition is confirmed, there is main gas flow. TO TURN OFF APPLIANCE Remote Control Handset 1. Press power button. Wall Switch 1. Press “ON/OFF” button. Remote ON Remote OFF Wall Switch ON/OFF Ortal Installation Manual: Built-In Models, September 2018...
  • Page 77: Interior Design Media

    Interior Design Media ORTAL offers interior media options such as stones, glass, logs and embers that can provided with the fireplace unit. This section provides guidelines for safe placement of media. WARNINGS – INSTALLING AND HANDLING MEDIA • DO NOT install the interior design media until appliance installation is complete, the gas line is connected and tested for leaks, and initial burner operation has been inspected and approved.
  • Page 78 Place the logs carefully to block as few ports as possible. If a log is placed over a port, block the port with a “coin” to keep the flame from creating soot on the media or to manipulate the look of the flame. COINS Ortal Installation Manual: Built-In Models, September 2018...
  • Page 79 This will cause delayed ignition. • When combining both logs and glass, it is recommended to place the logs (and coins if needed) first, and then to spread the glass according to the instructions given above. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 80: Cold Climate Insulation

    Review and explain maintenance requirements to the customer • Review and explain warranty requirements to the customer • Explain that if any questions or concerns arise, to contact the local ORTAL USA dealer/installer or ORTAL USA directly for support. Ortal Installation Manual: Built-In Models, September 2018...
  • Page 81: Operating Warnings

    Operating Warnings ORTAL direct vent gas fireplace heaters are sealed combustion, air-circulating gas fireplaces designed for residential applications. For your safety, please read the following warnings carefully before lighting your fireplace. If you do not follow these instructions exactly, a fire or explosion may result, causing property damage, personal injury or loss of life.
  • Page 82: Warranty Policy

    Warranty coverage begins on the date of installation subsequent to the completion and return of the signed warranty card and to Ortal USA’s receipt of payment in full for the Product. In the case of new home construction, warranty begins on the date of first occupancy of the dwelling or six months after the sale of the Product by an independent Ortal USA dealer/distributor, whichever occurs earlier.
  • Page 83 Parts not otherwise listed carry a 90-day warranty from the date of installation. Whenever practicable, Ortal USA will provide replacement parts, if available, for a period of 5 years from the last date of manufacture of the Product. Ortal USA will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood, climate and weather corrosion or natural disaster;...
  • Page 84 In no event shall Ortal USA be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after repair or replacement, and whether such damage is caused by Ortal USA’s negligence. Ortal USA has not made and does not make any representation or warranty of fitness for a particular use or purpose, and there is no implied condition of fitness for a particular use or purpose.
  • Page 85: Sample Product Certification Labels

    OWNERS: Make sure your installer leaves your appliance’s label with the appliance in an area that is easily accessible for you (preferably in an area you can see when you open your access panel). This information is required for servicing and receiving replacement parts. Ortal Installation Manual: Built-in Models, September 2018...
  • Page 86 © Ortal 2018 Rev. 1.0 September 2018 Ortal USA 8421 Canoga Ave Canoga Park, CA 91304 T: (818)238-7000 | F: (818)678-0541 info@ortalheat.com | www.ortalheat.com Ortal Installation Manual: Built-in Models, September 2018...

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