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Homeowner's Fireplace Operation Manual
Applicable Model Series:
Front Facing Series
Traditional Series
Corner (RS/LS) Series
Tunnel Series
Three Side Series
Space Creator Series
Stand Alone Series
Indoor/Outdoor Tunnel Series
Ortal Homeowner's Operation Manual: November 2019 (V2)

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Summary of Contents for ORTAL Front Facing Series

  • Page 1 Homeowner’s Fireplace Operation Manual Applicable Model Series: Front Facing Series Traditional Series Corner (RS/LS) Series Tunnel Series Three Side Series Space Creator Series Stand Alone Series Indoor/Outdoor Tunnel Series Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 2: Fireplace Safety Information And Warnings

    It is essential that the fireplace, vent and complete venting are in the same room as the appliance. Toddlers, young are cleaned and inspected annually by an Ortal dealer. children and others may be susceptible to accidental Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 3: Introduction

    Introduction Thank you for choosing Ortal to transform your living space! As a leader in innovation, Ortal has been providing long- lasting, luxury gas fireplaces for over 30 years, showcasing captivating modern design and advanced technology with the upmost safety and efficiency in mind. With our mesmerizing flame and innovative heating solutions, your new fireplace is sure to be the star of the show.
  • Page 4: Table Of Contents

    Standard Setup ...........................17 myfire Wi-Fi Box ..........................18 Modes of Operation ...........................18 Replacing the Batteries in the Receiver ......................19 Cleaning and Maintenance ..........................20 Routine Care ............................20 Annual Maintenance ..........................20 Service & Troubleshooting ........................20 Warranty Policy .............................20 Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 5: Initial Operation And Flame Appearance

    Low Battery Receiver: With low battery power in the receiver, the system will shut the fireplace off completely. This will not happen if the power supply is interrupted. NOTE: If you have any questions or concerns about the operation of your Ortal fireplace, please contact an authorized Ortal dealer for assistance.
  • Page 6: 10-Button Handset

    NOTE: Any device that functions using the same radio frequency as the handset will be affected when handset is in use. Operating Instructions Instructions for operating the 10-Button Handset are shown below. NOTE: Some options on the remote may not be available for all fireplaces. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 7 Flame Height Adjustment 1. To increase flame height, press and hold button to desired flame height. 2. To decrease flame height, or to set appliance to pilot flame only, press and hold button. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 8 Countdown Time will disappear. NOTE: At the end of Countdown Time period, the fireplace shits off. The Countdown Timer only works in Manual, Thermostatic, and Eco Modes. Maximum Countdown Time is 9 hours and 50 minutes. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 9 Setting Child Proof Function 1. To activate, press buttons simultaneously. will appear on the display and every function other than the OFF function renders inoperable. OFF: 3. To deactivate, press buttons simultaneously. disappears. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 10 Thermostatic Mode: Setting 1. Press button and hold until appears on the display. The temperature will flash on the display. 2. To adjust set temperature, press button. 3. To confirm, press button or wait. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 11 NOTE: The set temperature for Thermostatic Mode is the temperature for the ON time in Program Mode. Changing the Thermostatic Mode set temperature also changes the ON time temperature in Program Mode Program Mode: Default Settings ON TIME (Thermostatic) TEMPERATURE: 70°F. OFF TIME TEMPERATURE: (pilot flame only) Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 12 13. To select hour, press button. 14. To confirm, press button. , 1, OFF is displayed, ALL displayed shortly, and minutes flash. 15. To select minutes, press button. 16. To confirm, press button. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 13 Eco Mode. will apear on the display. OFF: 1. Press button. 2. Press button to enter Manual Mode. 3. Press button to enter Thermostatic Mode. 4. Press button to enter Program Mode. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 14 AC adapter according to the myfire App setup diagram, and the app setup must be completed. NOTE: If you have any questions or concerns about the operation of your Lyric fireplace, please contact an authorized Lyric dealer for assistance. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 15: Puck Handset

    • To increase flame height, press and hold + button. DECREASE: • To decrease flame height, press and hold – button. • Holding the – button long enough sets the fireplace to pilot flame (Standby Mode). Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 16: Wall Switch

    Instructions for operating the Wall Switch are shown below. Turning the Fireplace On/Off • Press and hold the ON-OFF button until two short beeps confirms the start sequence has begun; release button. OFF: • Press the ON-OFF button. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 17: Myfire App

    1. Fill in data and accept the “Privacy Policy”. 2. Touch “OK” in pop-up notice. 3. Touch link to confirm email verification. 4. You will be shown a message saying you have successfully registered the myfire App. 5. Return to App. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 18: Kwik Connect

    Symax. • During motor movement no information between the Receiver and transmitter is exchanged. The synchronization follows after motor has stopped. • The room temperature data is transferred by the Symax during synchronization. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 19: Myfire Wi-Fi Box

    Standby mode is active, or no power supply. Green Wi-Fi connection is safe. Blue/Green Blinking Access point mode (AP mode) is active. WLAN LED 2 Connection to home network (Wi-Fi Router) failed. Standby mode is active, or no power supply. Ortal Homeowner's Operation Manual: November 2019 (V2)
  • Page 20: Replacing The Batteries In The Receiver

    5. Close the cover and return the receiver to its place. NOTE: If you have any questions or concerns about the operation of your Ortal fireplace, please contact an authorized Ortal dealer for assistance.
  • Page 21: Cleaning And Maintenance

    Ortal are found to be defective in materials or workmanship during the Limited Warranty period and while the Product remains at the site of the original installation, Ortal USA will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, Ortal USA will, at its option, refund the purchase price or wholesale price of the Ortal product, whichever is applicable.
  • Page 22 Product. Ortal USA is not responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood, climate and weather corrosion or natural disaster; (b) damages caused by abuse, negligence, misuse, or unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use.
  • Page 23 Ortal USA’s negligence. Ortal USA has not made and does not make any representation or warranty of fitness for a particular use or purpose, and there is no implied condition of fitness for a particular use or purpose.
  • Page 24 © Ortal 2019 Rev. 2.0 December 2019 SKU: KPMANUHOUS2.0 Ortal USA 8421 Canoga Ave Canoga Park, CA 91304 T: (818)238-7000 | F: (818)678-0541 info@ortalheat.com | www.ortalheat.com Ortal Homeowner's Operation Manual: November 2019 (V2)

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