I Can’t Pair The Watch With A Phone; I Can’t Reconnect The Watch And Phone - Casio 3475 Operation Manual

Q4
The GPS signal receive operation
always fails.
Is the watch in a location that is appropriate
for signal reception?
Check your surroundings and move the
watch to a location where GPS signal
reception is better.
Appropriate Signal Reception Location
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Is the LCD of the watch pointed straight up
at the sky?
Minimize movement of the watch while the
receive operation is in progress.
When the watch is set up for auto receive,
take care to avoid covering its LCD with
the sleeve of your clothing.
Q5
Signal reception should have been
successful, but the watch's time and/
or day is wrong.
Is your Home City (time zone) setting
correct for your location?
Change your Home City (time zone)
setting so it correctly indicates your
location.
Acquiring GPS Location Information
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Manually
Setting a Home Time City
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After checking the above, the time and/or
day settings is still wrong.
Adjust time and day settings manually.
Operation Guide 3475
I can't pair the watch with a
phone.
Q1
I've never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
https://world.casio.com/os_mobile/wat/
Did you install G-SHOCK MOVE on your
phone?
G-SHOCK MOVE needs to be installed on
your phone in order to connect with the
watch.
Install the required app on your
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phone.
Are your phone's Bluetooth settings
configured correctly?
Configure the phone's Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
"Settings"
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●
"Settings"
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"G-SHOCK MOVE"
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Android Users
Enable Bluetooth.
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Other than the above.
Some phones need to have BT Smart
disabled to use G-SHOCK MOVE. For
details about setting procedures, see your
phone documentation.
On the Home Screen, tap: "Menu"
"Settings" "Bluetooth"
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"BT Smart settings"
"Bluetooth" On
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"Privacy" "Bluetooth"
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On
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"Menu"
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"Disable".
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I can't reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is G-SHOCK MOVE running?
The watch cannot re-connect with your
phone unless G-SHOCK MOVE is
running on the phone. On your phone's
home screen, tap the G-SHOCK MOVE
icon. Perform the operation shown on the
screen that appears to pair with the watch.
Pair the watch with a phone.
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Have you tried turning your phone off and
then back on again?
Turn your phone off and then back on
again, and then tap the G-SHOCK MOVE
icon. Perform the operation shown on the
screen to pair with the watch.
Pair the watch with a phone.
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Q2
I can't connect while my phone is in
the Airplane Mode.
Connection with the watch is not possible
while the phone's Airplane Mode is enabled.
Disable your phone's Airplane Mode. On it's
home screen, tap the "G-SHOCK MOVE"
icon. Next, perform the operation shown on
the screen to pair with the watch.
Pair the watch with a phone.
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Q3
I can't connect while the watch is in
the Airplane Mode.
Exit the watch's Airplane Mode.
Using the Watch in a Medical Facility or
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Aircraft
Q4
I changed the phone's Bluetooth
from enabled to disabled, and now I
can't connect anymore.
On your phone, turn on Bluetooth. Then on its
home screen, tap the "G-SHOCK MOVE"
icon. Next, perform the operation shown on
the screen to pair with the watch.
Pair the watch with a phone.
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Q5
I can't connect after turning off the
phone.
Turn on your phone. On its home screen, tap
the G-SHOCK MOVE icon. Next, perform the
operation shown on the screen to pair with the
watch.
Pair the watch with a phone.
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