Service And Repair; Warranty Information; Submitting Technical Support Requests; Returning Equipment - Noraxon Ultium EMG User Manual

Ultium Footswitch SmartLead User Manual

13 Service and Repair

13.1 Warranty Information

Noraxon equipment including optional items is guaranteed to be free from defects in material and
workmanship for 1 year from the date of purchase. The warrant period begins on the date of product
shipment from Scottsdale, Arizona.
Warranty coverage does not apply to damage incurred through accident, alteration, abuse or failure to
follow instructions contained in this document.
An optional extended warranty is available. Please contact Noraxon USA for further details.

13.2 Submitting Technical Support Requests

A Support Request can be submitted using the online form available at this link:
https://www.noraxon.com/support-learn/support-request/
Provide all information requested by the form including a detailed description of the problem being
experienced and your telephone number or e-mail address.

13.3 Returning Equipment

Be sure to obtain an RMA Number (return material authorization) before returning any equipment.
Completing the online service request form will assign an RMA Number. Otherwise contact Noraxon
USA.
https://www.noraxon.com/support-learn/rma-request/
Send the equipment postage prepaid and insured to the address below. Include the RMA Number on
the shipment label. Mark the package "Goods to be repaired – Made in USA" to avoid unnecessary
customs charges. (Beware listing a Customs or Insurance value of $5,000.00 USD or more will result in
a delay at United States Customs.)
Noraxon USA
15770 N. Greenway-Hayden Loop
Suite 100
Scottsdale, AZ
85260, USA
If you are shipping from outside the USA please use UPS, FedEx, DHL, or EMS (US Postal Service) and
not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees. If a package is
shipped to Noraxon via a carrier other than the ones listed above, it may be refused.
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(Rev C May 2019)