Geberit Chicago Faucets Commander Manual page 40

Section 7: Troubleshooting the Commander Device
7.2 DEVICE TROUBLESHOOTING
ISSUE
When I aim and scan, I get Scan Errors or other
unexpected scan results.
It's hard to see the screen.
Device is acting weird for no apparent reason
I cannot turn the device on
I left my device on overnight in USB mode, and batteries
are drained. Why didn't AutoSleep turn on?
7.3 UPDATES
ISSUE
I cannot get the device into "programming mode" with a
single quick tap
I do not hear audible tone to let me know device is in
"programming mode"
Windows does not recognize the unit as a device
Chicago Faucets Commander Handheld Programming Unit User Guide
® ™
REASON
Scan distance is too short
Low batteries
Display brightness setting too low
Low battery
Low battery
Unit is in programming mode
Low battery
Unit is in programming mode
Unit got wet
Button is damaged
AutoSleep doesn't work when device is in USB mode
REASON
Device is powered on when attached to PC
May be first time Windows has detected the device
Device is powered on when attached to PC
May be first time Windows has detected the device
Device is powered on when attached to PC
SOLUTION
Stand and aim a foot away. Closer does not mean better
Replace batteries
Adjust "Display Brightness" setting to increase percentage
Replace batteries
Replace batteries
Reset unit
Replace batteries
Reset unit
Purchase new unit
Contact CFC if within warranty period.
Else purchase new unit.
SOLUTION
Unplug device from PC. Turn off Commander device and
reconnect to PC. Try again
Use a double quick tap
Reset unit
Unplug device from PC. Reconnect to PC. Try again
Reset unit
Unplug device from PC. Turn off Commander device and
reconnect to PC. Try again
Use a double quick tap
Reset unit
Unplug device from PC. Reconnect to PC. Try again
Reset unit
Unplug device from PC. Turn off Commander device and
reconnect to PC. Try again
Reset unit
Page 40 CF2026 / 07/19