Avaya 9608 Manual page 9

Note:
The 9611G Deskphone displays colored icons.
The 9608 Deskphone displays black and white icons.
Icon
June 2017
Icon name Where it
appears
After Call Agent Status
Work line
Pending ACW Top Line
display
Aux Work Agent Status
line
Pending Aux Top Line
display
Available Agent Status
line
Pending Top Line
Available display
Forced Logout Top Line
display
Forced Logout Top Line
Override display
Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
Comments on this document? infodev@avaya.com
About call center-related icons
Description
The Deskphone displays this icon when you activate
ACW.
Use this state when you are performing any after
call-related work, such as filling in paperwork after an
ACD call.
The Deskphone displays this icon when you activate
ACW when you are active on a call.
The Deskphone displays this icon when you activate
Aux Work.
Enter this state when you are performing non-ACD
activities such as taking a break, or placing an
outgoing call. You may need to enter a Reason Code
for entering the Aux Work state if this requirement is
configured by your system administrator.
The Deskphone displays this icon when you activate
Aux Work while you are active on a call.
You are available for any incoming call.
The Deskphone displays this icon when you are not
active on a call, in ACW, or in Aux Work.
The Deskphone displays this icon when you are
changing your state to Available from Aux Work or
ACW and you are active on a call.
The Deskphone displays this icon when Forced
Logout is active for your Agent ID.
The Deskphone displays this icon if you activate
Forced Logout Override.
Table continues...
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