Avaya 9608 Manual page 10

Introduction to the Avaya Call Center agent deskphones
Icon
June 2017
Icon name Where it
appears
Pending Top Line
Logout display
Alerting icon Agent Status
line
On call Agent Status
line
Held call Agent Status
line
Queue Stats Agent
Information
line
Time in Queue Stats
Queue feature button
Threshold
warning
Call threshold Queue Stats
warning feature button
UUI icon Agent Status
line
Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
Comments on this document? infodev@avaya.com
Description
The Deskphone displays this icon if you press the
Log Out button while you are active on a call or when
the Forced Logout time arrives and you are active on
an ACD call.
The Deskphone displays this icon when you receive
an incoming call. When you receive an ACD or DAC
call, the icon displays the respective text, ACD or
DAC, horizontally beside the bell.
The Deskphone displays this icon when you are
active on a call. When you receive an ACD or DAC
call, the icon displays the respective text, ACD or
DAC, horizontally.
If you are active on an ACD call, the On ACD call
icon is displayed, otherwise, the On non-ACD call
icon is displayed.
The Deskphone displays this icon when you have
placed a call on hold. When you place an ACD or
DAC call on hold, the icon displays the respective
text, ACD or DAC, vertically.
The Deskphone displays this icon when you activate
Queue Stats.
The clock icon appears before the oldest call time
and the calls icon appears before the number of calls
in the queue.
The Deskphone displays this icon to indicate when
the time threshold for the oldest call in the queue has
been reached.
The Deskphone displays this icon when the number
of calls in the queue has reached the maximum
configured by your system administrator.
If an incoming call has UUI information, the UUI
feature button lamp is solid.
When you tap the feature, or press the button
associated with this feature, the Deskphone displays
this icon before the UUI information.
Table continues...
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