Avaya 9608 Manual page 31

Index
A
activate call observation ......................................................
After Call Work ...................................................................8,
activating ......................................................................
pending ...........................................................................9
agent information line ........................................................ 6,
agent state .............................................................................
agent status line .....................................................................6
display combinations .....................................................11
agent work mode ...................................................................
ASAI UUI information ...........................................................14
assist an agent on an observed call ....................................
Auto in activating .................................................................
Auxiliary Work .................................................................... 8,
activating ......................................................................
pending ...........................................................................9
Available ............................................................................ 8,
pending ...........................................................................9
C
Call Center agent phone screens ..........................................
call observation ....................................................................29
calls
answering .....................................................................
collected digits ........................................................ 11,
held ...............................................................................10
incoming ................................................................. 10,
in queue ........................................................................10
multiple device access
releasing .......................................................................
switching phone ............................................................23
threshold warning .........................................................
UUI ................................................................... 10, 14,
VDN information ...........................................................
Call Work Code
entering .........................................................................26
change presence status .......................................................24
collected digits ..........................................................11, 14,
configured features ..............................................................
D
deactivate call observation ..................................................
display icons ..........................................................................
E
enable wireless headset ......................................................
Enabling SAC when DND is active ......................................
June 2017
..................................................23
Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
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F
29 Forced Logout ....................................................................8,
9 override .......................................................................8,
18 pending .........................................................................10
7
H
7
H.323 phone differences
7
I
30
icon area ................................................................................
19
9
L
18
legal notices .............................................................................
9
Log in ...................................................................................
Log out .................................................................................18
Logout Override
activating ......................................................................
6
M
Manual In
22
activating ......................................................................
14
MWI, Voicemail ....................................................................
14
Q
22
Queue Stats .........................................................................10
viewing ..........................................................................26
10
28
R
14
reason codes .......................................................................
entering .........................................................................19
RONA information ................................................................14
22
16
S
service observe ....................................................................29
signaling ...............................................................................23
29
skills .....................................................................................
8
Stroke Count ........................................................................25
zero ...............................................................................25
Supervisor Assist
activating ......................................................................
23
24
........................................................5
9
9
7
16
20
20
15
16
17
28
31