Avaya 9608 Manual page 12

Introduction to the Avaya Call Center agent deskphones
Agent Work Agent Status
Mode shows shows
Auto or Man Incoming-DAC
Auto or Man On-ACD
Auto or Man On-ACD
Auto or Man On-DAC
Auto or Man On-DAC
Auto or Man Hold
Auto or Man Hold
Auto or Man On-ACD-Hold
Auto or Man On-ACD-Hold
Auto or Man On-DAC-Hold
Auto or Man On-DAC-Hold
Auto or Man Aux or Aux RC
June 2017
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Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
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What this means:
You have an incoming DAC call.
You are on an ACD call.
A DAC call is waiting in the queue while you
are on an ACD call.
You are on a DAC call.
A DAC call is waiting in the queue while you
are on a DAC call.
You have a non-ACD, non-DAC call on hold.
A DAC call is waiting in the queue while you
have a non-ACD, non-DAC on hold.
You have an ACD call on hold.
A DAC call is waiting in the queue while you
have an ACD call on hold.
You have a DAC on hold.
A DAC call is waiting in the queue while you
have a DAC on hold.
You are performing auxiliary work and not
available to receive DAC or ACD calls.
Table continues...
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