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4-1
TROUBLESHOOTING CHECKLIST
If you are experiencing problems with the BACnet
before contacting Kidde Technical Support:
•
Confirm that the network cabling is correct.
•
Confirm that the computer network card is operational and correctly configured.
•
Confirm that there is an Ethernet adapter installed in the PC's Device Manager List, and
that it is configured to run the TCP/IP protocol.
•
Check that the IP netmask of the PC matches the BACnet Interface Module. The default IP
address of the BACnet Interface Module is 192.168.1.24.
255.255.255.0.
•
Ensure that the PC and BACnet Interface Module are on the same IP Network, or assign a
Static IP Address to the PC on the 192.168.1.0 network using the Remote User Interface
Utility.
•
If Using Windows XP, ensure that the firewall is disabled.
•
Ensure that all other Ethernet cards active on the PC, especially wireless adapters, are dis-
abled.
•
Ensure that the BACnet Interface Module address is set correctly.
•
Ensure that DIP switch positions are set correctly. Refer to Section 1-3.2, DIP Switches,
in Chapter 1 for more information.
4-2
LED DIAGNOSTICS
Refer to Section 1-3.3, Light Emitting Diodes (LEDs), in Chapter 1 for the location and
description of LEDs on the BACnet Interface Module which can be helpful for troubleshooting
purposes.
Note: The lid on top of the BACnet Interface Module has to be removed in order to see the
LEDs. Pull on the lid while holding onto the 6-pin Phoenix connector. Do not hold the
wall mount tabs when pulling the lid, as these are designed to break off if not required.
P/N 06-237214-002
CHAPTER 4
TROUBLESHOOTING
®
1.Go to Windows
Start > Run.
2.Type in "ipconfig".
3.The account settings should be displayed.
4.Ensure
that
the
255.255.255.0
–
Check position of Switch S0.
–
Check position of "B Bank" switches for MS/TP network baud rate, if
applicable.
–
Check position of "A Bank" switches for BACnet Interface Module address
for use with MS/TP network, if applicable.
®
Interface Module, check the following
IP
address
is
192.168.1.xxx
4-1
Troubleshooting
Subnet Mask address is
and
the
netmask
June 2012
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