Iq Apps Aren't Working As Expected; Smart Software On Connected Computers Isn't Working As Expected - SMART Board 6000S Series User Manual

CHAPTER 5
TROUBLESHOOTING
Symptom
When you write on the screen, the
ink appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
You change the width or color of a
pen's digital ink, but the width and
color revert to the pen's defaults
when you next pick up the pen from
its holder on the display.
You can't write or draw in Microsoft
Office.

iQ apps aren't working as expected

Symptom
iQ apps aren't working as
expected.
SMART software on connected computers isn't
working as expected
Symptom
SMART Notebook software isn't
working as expected.
SMART Learning Suite Online isn't
working as expected.
SMART TeamWorks software isn't
working as expected.
SMART Meeting Pro software isn't
working as expected.
SMART Ink isn't working as
expected.
42 smarttech.com/kb/171415
Troubleshooting steps
Restart the display.
l
Confirm with the installers that the computer is connected to the display with
l
only a single cable.
Make sure SMART Product Drivers and SMART Ink
l
any connected computers.
Use a known working pen from another display to check if the issue is being
l
caused by the pen.
Remove infrared sources, such as incandescent or arc lights, desk lamps, and
l
infrared audio devices, or move the display to another location in the room.
Update the firmware.
l
Be aware that a pen's color and thickness revert to the pen's default values
l
when you place the pen back in its holder.
You can change the pen's default color and thickness through SMART Product
l
Drivers (see Changing pen, eraser, and button
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update SMART Product Drivers and
l
Troubleshooting steps
See Troubleshooting the iQ
Troubleshooting steps
See Troubleshooting SMART Notebook.
See Troubleshooting common issues in SMART Learning Suite
See Troubleshooting SMART
See Basic troubleshooting for SMART Meeting
See Troubleshooting SMART
are installed and running on
settings).
SMART Ink.
experience.
TeamWorks.
Pro.
Ink.
Online.