Thermo Scientific PARTISOL 2000 Service Manual page 83

Service Manual, Partisol Model 2000 Air Sampler
S 5: R&P R
ECTION ETURN
5.2. R&P R
ETURN
There are two types of returns:
· Warranty return for evaluation/repair
· Billable return for evaluation/repair.
Warranty Return for Evaluation/Repair
If an instrument becomes defective during the warranty period, follow this procedure:
1. Contact the R&P Service Department. Have the following information
available:
· System serial number
· Nature of the problem
· Troubleshooting steps taken and results.
2. R&P service personnel will determine whether it is necessary to ship the
system to R&P and whether the system is covered under warranty.
3. If R&P service personnel determine that it is necessary to ship the system
to R&P and that the system is covered under warranty, you will be issued
a return number.
4. R&P service personnel will specify which items should be returned.
These items should be returned to R&P according to the instructions in
Section 5.3 or 5.4.
NOTE: Send the system back to R&P in the original shipping boxes. If
you discarded the original shipping boxes and the system becomes
damaged during a return shipment to R&P, the warranty could be voided.
5. Be sure to write the return number on the box or in the return papers.
Billable Return for Evaluation/Repair
If an instrument becomes defective after the warranty period, follow this procedure:
1. Contact the R&P Service Department. Have the following information
available:
· System serial number
· Nature of the problem
· Troubleshooting steps taken and results.
2. R&P service personnel will determine whether it is necessary to ship the
system to R&P and whether the system is covered under warranty.
3. If R&P service personnel determine that it is necessary to ship the system
to R&P, you will be issued a return number.
4. R&P service personnel will specify which items should be returned.
These items should be returned to R&P according to the instructions in
Section 5.3 or 5.4.
NOTE: Send the system back to R&P in the original shipping boxes. If
you discarded the original shipping boxes and the system becomes
damaged during a return shipment to R&P, additional costs could be
levied.
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