Section 5: R&P Return Policy - Thermo Scientific PARTISOL 2000 Service Manual

Service Manual, Partisol Model 2000 Air Sampler
S 5: R&P R
ECTION ETURN
Section 5: R&P Return Policy
Refer to this section when shipping items to R&P. Always contact the R&P Service
Department before returning any unit components.
Service Department, R&P Co.
Phone: 518-452-0065
Fax: 518-452-0067
Email: SUPPORT@RPCO.COM
5.1. R&P R
ETURN
There are three types of returns:
· Warranty return for exchange
· Billable return for exchange
· Billable return for repair.
Warranty Return for Exchange
If an instrument component becomes defective during the warranty period, follow this
procedure:
1. Contact the R&P Service Department. Have the following information
available:
· System serial number
· Nature of the problem
· Troubleshooting steps taken and results.
2. R&P service personnel will determine whether a component exchange is
necessary and whether the component is covered under warranty.
3. If R&P service personnel determine that a component exchange is
necessary and that it is covered under warranty, you will be issued a return
number.
4. A replacement component will be shipped as soon as possible.
5. Once you have received the replacement component and installed it into
your unit, you should ship the defective component back to R&P in the
same box that the replacement component arrived in, according to the
instructions in Section 5.3 or 5.4. Be sure to write the return number on
the box or in the return papers.
Billable Return for Exchange
If an instrument component becomes defective after the warranty period, follow this
procedure:
1. Contact the R&P Service Department. Have the following information
available:
· System serial number
· Nature of the problem
· Troubleshooting steps taken and results.
P
OLICY
P — I
OLICY NSTRUMENT
Revision B.000
C
OMPONENTS
P 5-1
AGE