Connections Involving Several Users; Music On Hold - Aastra 400 Series System Manual

9. 5

Connections involving several users

9. 5. 1

Music on hold

In the following chapters a user is put on hold in each case in connection with the
features Hold, Brokering, Three-Party Conference and Call Transfer. Depending on
the configuration selected for the parameter
tain the following:
Tab. 179 Parameter values for Music on hold (system-wide setting in CM_5.3)
Parameter value
Silence
External audio source
Internal audio source
Hold tone
Welcome announcement
Music on hold is played for internal and external calls, regardless of whether or not
the call was routed via a call distribution element.
In addition to this system-wide setting, a different setting can be configured for
each CDE using the
Tab. 180 Parameter values for Music on hold in the CDE configuration (CM_3.1.4)
Parameter value
Silence / External audio source
source / Hold tone / Welcome announcement
Adopt music on hold (CM_5.3)
All calls routed via a CDE adopt the setting for music on hold in the CDE configura-
tion. This means that different welcome announcements can be defined and
played for music on hold, e. g. for different departments within a company.
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
Meaning
The user hears nothing.
Music from the audio equipment connected to the communication server's
audio input.
Internal melody from wave file (replaceable)
Regularly recurring dual tone.
If this setting is selected, the
select one of the predefined welcome announcements on the announcement
service.
Music on hold parameter in the CDE configuration.
Meaning
/ Internal audio see
With this setting the value of the system-wide parameter
Music on hold
Music on hold the user on hold will ob-
Welcome announcement
Tab. 179.
is adopted in CM_5.3 (see
Features
parameter can be used to
Tab. 179.)
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