Operator Console; Routing Functions For Incoming Calls - Aastra 400 Series System Manual

Routing elements
5. 9

Operator console

The system has one switching centre, which is defined under the name
console in the internal numbering plan. Several operator consoles can be operated
on the same communication server. There are two types of operator consoles:
• The Aastra 1560/1560ip and Office 1560/1560IP PC Operator consoles are OIP
client applications which are connected via the mainboard's Ethernet interface.
On the Aastra 1560 / Office 1560, voice is transmitted via the DSI nterface of a
system phone; on the beim Aastra 1560ip / Office 1560IP this done via IP, for ex-
ample via a headset connected to the PC.
• In combination with an Aastra M535 additional keypad the Aastra 5380/5380ip
system phone can be used as a digital operator console.
• The Office 45 system phone as an operator console connected to the DSI inter-
face is supported as before.
With the exception of type-specific characteristics the following explanations apply
to all types of operator console. Details and properties can be found in the type-
specific documentation.
5. 9. 1

Routing Functions for Incoming Calls

Routing an Outside Call
Incoming calls are routed to the operator console(s) either directly or via a user
group a call distribution element.
On an Aastra 5380/5380ip or Office 45 operator console the calls are provided on
the line keys. If all the line keys are busy, other calls will be sorted into the call
queue.
On an Aastra 1560 / Office 1560 the calls are entered in the external call queue. To
answer the call the operator selects it directly from the call queue displayed on the
graphic interface.
The operator can tell who the callers are from the call queue and can answer any of
the call; the queue sequence does not have to be respected.
156
Operator
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013