Troubleshooting - IDTECK SR10RW User Manual

Board ID= 0

11. Troubleshooting

※ If a problem occurs during the use of the product, do not attempt to disassemble the product by
yourself. Please check the following suggestions. If your problem still persists, contact our customer
service center.
☞ Card is not read when user approaches card on Smart Card Read / Write Series.
At impressed voltage whether use not regular voltage(DC 12V) but irregular voltage
Cause
or do different card type
1. Confirm to regular voltage in manual and catalog
2. Confirm to Phillips Mifare™ Card (or not to it.)
Solution 3. Confirm whether proper format or improper format in corresponding reader.
4. Don‟t reading despite confirmation from step 1 to step 3, contact RMA center.
☞ When sounding buzzer and being on LED faintly at impressed voltage
At installing reader, whether use adapter(less capacitance adapter than electric
Cause
current of reader's consumption) to power or don't supply enough current to reader
because length of power cable is too long.
1. When using adapter, confirm to use more capacitance adapter than mentioned
electric current of reader's consumption manual and catalog.
If several readers connect one adapter, confirm to use much more capacitance
adapter than reader‟s count by electric current of reader's consumption value.
Solution
2. Although power can supply enough current, replace dedicated line or reinforce
line whether power cable isn‟t dedicated line or power loss is much because
communication cable, UTP cable and etc. are too long.
3. If same situation appears despite confirmation from step1 to step2, contact RMA
center.
Board ID = 2+8 = 10
(Figure: Board ID Example)
=> Never use 125KHz card.
Confirm 13.56MHz card whether ISO14443 B Type or ISO15693.
Never operate ISO14443 B Type and ISO15693 too.
(Contact buying company to confirmation usage of card.)
=> Developed reader for that purpose of access, attendance and debt meal
etc. is two usages. The one is Serial Number and another is to encode
desired data in sector and block
Being the other, confirm to same format of issued card and reader
(Contact card publisher or buying company to confirmation usage.)
Board ID = 1+2+4+8+16 = 31
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