Troubleshooting - IDTECK SR10 User Manual

10-5. 4-byte(34bit) / 3-byte(26bit) Select In (SR10 Only)
The reader transmits the serial number of a card which is a 4-byte number. It is possible to set
the reader to transmit only 3 bytes with the first one byte removed. It is useful when the
connected controller supports 3-byte data only. To use this function, connect the 34-bit / 26-bit
selection input (Gray wire) to ground.
CAUTION: It is unavoidable that some card numbers are duplicated in 3-byte output.
e.g.

11. Troubleshooting

Cards won't be read properly.
Cause Voltage other than DC12V is used, or the type of the card is different.
1. Check the standard voltage in the manual or catalog.
2. See if the card is ISO14443 Type A or B type.
=> 125KHz cards can't be used. But, 13.56MHz cards can be used unless they
Solution
3. If the problem still persists, contact the service center.
When powered on, the reader beeps and the LED is dimly lit.
The power adapter being used is not capable of meeting the current consumption
Cause level of the reader, or the power cable is too long for sufficient power to reach the
reader.
1. Make sure to use an adapter with a capacity that is larger than the current
consumption level of the reader. If more than one reader is connected to one
single adapter, make sure that the capacity adapter can support the current
consumption of each reader multiplied by the number of the connected readers.
Solution 2. Even if the power source has sufficient capacity, the cable may not be
usual power cable (i.e. communication cable, UTP cable, etc.) or the length is so
long that there is lots of power loss. In this case, replace the cable with a power
cable, or reinforce the cable.
3. If the problem still persists, contact the service center.
34bits – 0x21 0x97 0x32 0xBC : Hexa
0563557052 : Decimal
26bits – 0x32 (FAC) 0x97 0x21 (ID number) : Hexa
050(FAC) 38689 (ID number) : Decimal
are ISO15693 compatible.
(Contact the place where you purchased the cards.)
12