Installation Troubleshooting; Technical Support - AMX HDMI-UTPRO-0808 Instruction Manual

Installation Troubleshooting

If the test switch did not execute correctly:
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Check all link and signal connections on the rear of the enclosure to make sure everything is physically set up
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Technical Support

If this Instruction Manual has not satisfactorily answered your questions regarding the HDMI-UTPRO-0808, please
contact your AMX representative or technical support. Have the system's serial number ready. The system's serial
number is normally located in two places on the enclosure: on the left rear and on the left side near the power receptacle.
We recommend recording your system's serial number in an easily accessible location.
AMX Contact Information
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Instruction Manual – HDMI-UTPRO-0808
Check the power indicator on the front of the enclosure.
If it is not illuminated, check the power cords.
Verify the status of the test switch.
If using the control panel, press the Function Key, locate Status by scrolling with the Control Dial, press the
Select Key, and press Output Key 2.
If Input Key 1 illuminates, the system established a connection between the specified input and output
connector within the enclosure.
If using SEND_COMMANDs, enter SEND_COMMAND dvUTPro,"'?C2'"
If C2-I1 appears, the test switch is routed.
If the status returns as routed correctly, the system established a connection between the specified input and
output connector within the enclosure.
If using BCS commands, enter SL0O2T.
If SL0O2T(1) appears, the test switch is routed.
If the status returns as routed correctly, the system established a connection between the specified input and
output connector within the enclosure.
correctly.
Check all power switches on the source and destination devices to make sure they are all turned on.
Check all signal connections on the source and destination devices to make sure everything is physically set
up correctly.
Isolate source and destination equipment and cable problems by patching around the router using cable
adapters to check the overall signal path.
Attempt the switch again.
If the switch still does not work, contact technical support (see below).
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com
Installation and Setup
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