Warranty; Return Policy - Michell Instruments Liquidew I.S. User Manual

Liquidew I.S. User's Manual
F.1

Warranty

Unless otherwise agreed, the Supplier warrants that, as from the date of delivery for a period of 12
months, the goods and all their component parts, where applicable, are free from any defects in
design, workmanship, construction or materials.
The Supplier warrants that the services undertaken shall be performed using reasonable skill and
care, and be of a quality conforming to generally accepted industry standards and practices.
Except as expressly stated, all warranties whether express or implied, by operation of law or
otherwise, are hereby excluded in relation to the goods and services to be provided by the Supplier.
All warranty services are provided on a return to base basis. Any transportation costs for the return
of a warranty claim shall reside with the Customer.
F.2

Return Policy

If a Michell Instruments' product malfunctions within the warranty period, the following procedure
must be completed:
1. Notify a Michell Instruments' distributor, giving full details of the problem, the
model variant and the serial number of the product.
2. If the nature of the problem indicates the need for factory service then the
instrument should be returned to Michell Instruments, carriage prepaid, preferably
in the original packaging, with a full description of the fault and the customer
contact information.
3. Upon receipt, Michell Instruments will evaluate the product to determine the cause
of the malfunction. Then, one of the following courses of action will be taken:
• If the fault is covered under the terms of the warranty, the
instrument will be repaired at no cost to the owner and returned.
• If Michell Instruments determines that the fault is not covered
under the terms of the warranty, or if the warranty has expired,
an estimate for the cost of the repairs, at standard rates, will be
provided. Upon receipt of the owner's approval to proceed, the
product will be repaired and returned.
Michell Instruments
APPENDIX F
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