Warranty; Return Policy - Michell Instruments Pura User Manual

Warranty

Unless otherwise agreed, the Supplier warrants that, as from the date of delivery for a period of 12 months,
the goods and all their component parts, where applicable, are free from any defects in design, workmanship,
construction or materials.
The Supplier warrants that the services undertaken shall be performed using reasonable skill and care, and of
a quality conforming to generally accepted industry standards and practices.
Except as expressly stated all warranties, whether express or implied, by operation of law or otherwise, are
hereby excluded in relation to the goods and services to be provided by the Supplier.
All warranty services are provided on a return to base basis. Any transportation costs for the return of a
warranty claim shall reside with the Customer.

Return Policy

If a Michell Instruments' product malfunctions within the warranty period, the following procedure must be
completed:
1. Notify a Michell Instruments' representative, giving full details of the problem,
the model variant and the serial number of the product.
2. If the nature of the problem indicates the need for factory service then the
instrument should be returned to Michell Instruments, carriage prepaid,
preferably in the original packaging, with a full description of the fault
and the customer contact information.
3. Upon receipt, Michell Instruments will evaluate the product to determine the
cause of the malfunction. Then, one of the following courses of action will
be taken:
• If the fault is covered under the terms of the warranty, the
instrument will be repaired at no cost to the owner and returned.
• If Michell Instruments determines that the fault is not covered
under the terms of the warranty, or if the warranty has expired,
an estimate for the cost of the repairs, at standard rates, will be
provided. Upon receipt of the owner's approval to proceed, the
product will be repaired and returned.
Michell Instruments
Pura Online Hygrometer User's Manual
ix 97303 Issue 1.2, March 2016