Service Tools; Teamviewer; Dentsply Sirona Restore Solution V2.0; Objective - Dentsply Sirona Primescan AC Service Manual

Dentsply Sirona
Service Manual CEREC Primescan AC, Primescan AC, CEREC Omnicam AC, Omnicam AC
66 81 832 D3696
D3696.076.01.01.02 12.2018
2

Service tools

TeamViewer

2.1
For remote diagnostics and assistance through customer support from
Dentsply Sirona, TeamViewer Quicksupport is preinstalled. No Internet
connection is required for this.
ü Internet connection is available.
1. Start the program by opening the "Dentsply Sirona" folder in the
start menu and then selecting "TeamViewer Quicksupport".
2. If necessary, confirm any queries from the Windows user account
control system that appear with "Yes" and report the ID and
password displayed in the program to your counterpart.
Ä Your screen content is then transferred.
2.2

Dentsply Sirona Restore Solution v2.0

2.2.1

Objective

The objective of inserting the Restore Solution is to restore the software
factory defaults as a means of rectifying faults; for example:
● after a system crash,
● non-physical hard disk malfunctions,
● faulty software installations.
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