Saab 9-5 2011 Owner's Manual page 252

Reporting safety
defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle has
a defect which could cause a crash or
could cause injury or death, you
should immediately inform the Na‐
tional Highway Traffic Safety Admin‐
istration (NHTSA) in addition to noti‐
fying Saab Cars North America, Inc.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in
a group of vehicles, it may order a re‐
call and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you,
your dealer, or Saab Cars North
America, Inc..
To contact NHTSA, you may call the
toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY:
1-800-424-9153; go to http://
www.safercar.gov; or write to: Admin‐
istrator, NHTSA, 1200 New Jersey
Ave., SE., Washington D.C. 20590.
You can also obtain other information
about motor vehicle safety from
http:// www.safercar.gov.
Reporting safety defects to
the Canadian Government
If you live in Canada, and believe that
your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying Gen‐
eral Motors of Canada Limited.
You may write to Transport Canada at
Box 8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Can‐
ada in a situation like this, we certainly
hope you will notify us. In Canada,
please call our Saab Customer Assis‐
tance Center at 1-800-263-1999.
Or write:
General Motors of Canada Limited
Customer Assistance Center,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
Customer information
Vehicle data recording
and privacy
Event Data Recorders
The vehicle has a number of sophis‐
ticated systems that monitor and con‐
trol several vehicle data. Some data
may be stored during regular opera‐
tion to facilitate repair of detected
malfunctions, other data is stored
only in a crash or near crash event by
systems commonly called event data
recorders (EDR).
The systems may record data about
the condition of the vehicle and how it
was operated (e.g. engine speed,
brake application, safety belt usage).
To read this data special equipment
and access to the vehicle is required.
This will take place when the vehicle
is serviced in a workshop. Some data
is electronically fed into GM global di‐
agnostic systems. The manufacturer
will not access information about
a crash event or share it with others
except
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