Diagnostics And Technical Support - Comestero Suzohapp Multi PRO Operating Manual

Multi PRO – Operating Manual
12

Diagnostics and technical support

This section lists the main faults that may be noticed during operations and the
corresponding possible solution, in order to minimise or completely eliminate any need for
machine shut-down.
Issue
The equipment does not turn ON
The machine does not dispense
any coins or tokens
The machine doesn't provide the
services/washing programs
The machine does not dispense
any cards or keys
Poor acceptance of
coins/banknotes
101
If the fault is not among the ones listed below or if the suggested solution
failed to fully resolve the issue, please contact our after-sale service at the
following number: (+39) 02 95781111.
Power fault
A safety lock is ON, wait and try again
Empty hoppers
Incorrect hopper setup
The input and output signals are not set up properly;
use the management software to check
Wrong connection to the MaxiBio boards
Empty dispensers
Incorrect dispenser setup
The sensors of the coin mechanism might be dirty
The sensors of the reader might be dirty
Possible cause