Avaya XT Series XT5000 Series XT4000 Series User Manual page 106

Troubleshooting the Avaya XT Series
Menus or remote presentation cropped
The system menus or the remote presentation appears to be cropped.
Solution
Adjust the way the image appears on the monitor. To see your adjustments in real-time, we
recommend performing this procedure from the endpoint itself.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Deployment Guide for Avaya XT Series.
1. Access the monitor settings. From the XT Series web interface, select Administrator
settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's
main menu, select Configure > Advanced > I/O connections > Monitor > Graphic
Adjustments.
2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2).
3. Select your preferred image view mode. On the Avaya XTE240, use the Monitor HD2
area.
Table 15: Adjustment options for the monitor
Option
Adjustment Mode
Top, Left, Bottom,
Right
4. From the web interface only, select Save.
Issues with two monitor setup
You may need to optimize the display settings on the XT Series endpoints.
Solution
• Check that the XT Series HD1 and HD2 output are connected to the video source plug on the
monitor. If the monitor model has more than one selectable HD video source, use the same
one on both.
• Use HD cables of the same model and length and verify that the connectors are not
damaged.
• Access the general monitor settings. From the XT Series web interface, select Administrator
settings > I/O connections > Monitor > General. From the endpoint's main menu, select
June 2019
Description
Select Menu, presentation (default) to adjust both the system menu
and presentation, local or received.
Select Menu to adjust the system menus only.
Note:
Adjustment Mode is not applicable to 4K monitors.
Drag the sliders to the required sizes until the menu or presentation
borders are visible on the monitor.
You can also adjust the image for the monitor displaying the system
menu, in the quick setup wizard as described in
Position on page 36.
Avaya IX Video Conferencing XT Series User Guide
Comments on this document? infodev@avaya.com
Adjusting the Image
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