Troubleshooting - Ingenico Move/5000 Quick Reference Manual

4. Close the paper compartment so that a little bit of the paper is
coming out.
NOTE:
To maximize the life of the thermal paper rolls, do not store them
where they are exposed to fluorescent light, UV light, high humidity
(above 65%) or temperature (above 25° C or 77° F) for a long
period of time. Do not place them near vinyl, plastics, adhesives,
shrink-wraps, wet-toner copiers or carbon paper for prolonged
periods.
Order thermal paper that meets the following specifications:
Roll Width:
Roll Diameter:
Roll Length:
22 – Troubleshooting
Receipt Paper is Jammed
To avoid paper jams:
• Tear the receipt by pulling the paper forward
• Press paper feed button [
To clear a paper jam:
• Remove the paper roll and reinsert it
If you insert a new R40 paper roll, tear off
the first length (one complete turn to avoid
printing on adhesive tape footprint).
58 mm (2 ¼")
40 mm (1.57")
17 m (55')
] to advance paper
34