Auto Attendant Mode - Black Box Voice Pro FX700A Manual

VOICE PRO

4.6 Auto Attendant Mode

When the Voice Pro system is initially installed and powered up, it will default to
auto-attendant mode and all callers are greeted by the system greeting. Once you
program your system, your callers can be greeted with one of six customized
greetings, as described below. The programmed greeting is played after a specified
number of rings or if the system is put in auto-attendant mode.
Greeting
System greeting
Main greeting 1
Main greeting 2
Main greeting 3
Main greeting 4
Night greeting
Weekend greeting
While in auto-attendant mode, callers can:
• direct their call by dialing an extension number (10–21 for FX702A) or by
dialing a mailbox number (310-399).
• dial a voice mailbox number to leave a message.
• dial 9 to hear the office directory.
• return to the main greeting for more options.
If the caller does not dial an extension or mailbox number, or if an
invalid number is dialed, the call will be transferred to station 10, which
is the operator station.
Typical greeting for a small business:
"Thank you for calling Mom's Apple Pie Company. If you know your party's
extension, please dial it now. If you would like to leave a message, please dial 310.
Your call will be returned as soon as possible."
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Option
Default until a main greeting is recorded.
Used during business hours.
Alternate for business hours.
Alternate for business hours.
Alternate for business hours.
When night mode is enabled.
When weekend mode is enabled.
NOTE
Program
Number
N/A
21
22
23
24
25
34