Troubleshooting; Problems With Device Functions - Siemens SIMATIC IPC627E Operating Instructions Manual

Technical support
B.2 Troubleshooting
B.2

Troubleshooting

B.2.1

Problems with device functions

Problem
The device is not operational
Windows no longer boots
The external monitor remains
dark.
The mouse pointer does not
appear on the screen.
152
Cause
There is no power supply to the
device.
Device is being operated outside
the specified ambient. conditions
Settings in firmware (BIOS) are
wrong
The monitor is switched off.
The monitor is in "power save"
mode.
The brightness button has been set
to dark.
The power cord or the monitor
cable is not connected.
The mouse driver is not loaded.
The mouse is not connected.
Remedy
Check the power supply, the power cord and the
•
power plug.
Check to see if the on-off switch is in the correct
•
position.
Check the ambient conditions.
•
After transport in cold weather, wait approximate-
•
ly 12 hours before switching on the device.
Check the settings in the BIOS Setup "SATA
•
Configuration" submenu
Check the settings in the firmware (BIOS) boot
•
menu.
Switch on the monitor.
Press any key on the keyboard.
Increase the screen brightness. For detailed infor-
mation, refer to the monitor operating instructions.
Check whether the power cord has been properly
•
connected to the monitor and to the system unit
or to the grounded shockproof outlet.
Check whether the monitor cable has been
•
properly connected to the system unit and to the
monitor.
If the monitor screen still remains dark after you
have performed these checks, please contact your
technical support team.
Check whether the mouse driver is properly installed
and available when you start the user program.
Detailed information about the mouse driver is avail-
able in the corresponding documentation.
Check whether the mouse cord is properly con-
•
nected to the system unit.
If you use an adapter or expansion for the mouse
•
cable, also check these connectors.
If the cursor still does not appear on the screen after
you have performed these checks and actions, con-
tact your technical support team.
Operating Instructions, 12/2018, A5E44297201-AA
SIMATIC IPC627E