Place A Call On Hold With Call Park; Retrieve A Call On Hold With Call Park; Forward Calls - Cisco 6800 Series User Manual

Place a Call on Hold with Call Park

Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can also park a call on your own phone. If so then you may not hear a recording.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1
Press Park.
Your phone plays a recorded message that asks for the number of the parked call.
Step 2
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Step 3
Enter the number and press Pound (#).
Step 4
(Optional) Communicate the parked number to the person retrieving the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Step 1
Press Unpark.
Step 2
(Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.
Step 3
(Optional) If you have call park configured on a key expansion module, press the call park line key.
Step 4
Enter the number where the call is parked followed by Pound (#).
You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you
may not need to enter a number.

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific.
If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
If a line is enabled with feature key sync and call forward on it, the call forward
the line key label.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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Calls
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