Swap Between Active And Held Calls; Call Park; Place A Call On Hold With Call Park - Cisco 8821 User Manual

Calls
• Flashing message indicator on the handset
• Visual notification on the phone screen
Procedure
Press Answer to resume the held call.

Swap Between Active and Held Calls

When you are on a call, you can access a held call. The phone places the original call on hold.
Procedure
Step 1
Access the Phone app.
Step 2
Press the right Navigation key.
Step 3
Select the held call.
Step 4
Press Resume.

Call Park

You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone
(such as a phone at a coworker's desk or in a conference room).
There are two ways you can park a call: call park and directed call park. You'll only have one type of call
park available on your phone.
If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from
another phone. If you do not answer the call within a certain length of time, it is routed to another destination
(such as voicemail), as set by your administrator.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can park only one call at the call park number.
Before You Begin
Your call must be active.
Swap Between Active and Held Calls
Cisco Wireless IP Phone 8821 and 8821EX User Guide
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