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Cisco 6800 Series User Manual

Calls
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Calls

Make Calls

Your phone works just like a regular phone. But we make it easier for you to make calls.
Related Topics
Make a Call
Use your phone just like any other phone to make a call.
Make a Call with the Speakerphone
Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your
call too.
Step 1
Enter a number using the keypad.
Make Calls, on page 1
Answer Calls, on page 5
Mute Your Call, on page 8
Hold Calls, on page 8
Forward Calls, on page 12
Transfer Calls, on page 14
Multiple Lines, on page 16
Record a Call, on page 17
Make a Call to an IM and Presence Contact
Calls
1

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  Summary of Contents for Cisco 6800 Series

  • Page 1: Table Of Contents

    Calls • Make Calls, on page 1 • Answer Calls, on page 5 • Mute Your Call, on page 8 • Hold Calls, on page 8 • Forward Calls, on page 12 • Transfer Calls, on page 14 • Conference Calls and Meetings, on page 15 •...
  • Page 2 Calls Make a Call with a Headset Step 2 Press Speakerphone Make a Call with a Headset Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy. Procedure Step 1 Plug in a headset. Step 2 Enter a number using the keypad.
  • Page 3 Calls Speed Dial Procedure Enter the emergency number and lift the handset. Speed Dial Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page. You can edit, delete, and validate a speed-dial code.
  • Page 4 Calls Configure a Speed Dial on a Line Key Configure a Speed Dial on a Line Key You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key.
  • Page 5: Answer Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Calls...
  • Page 6 Calls Answer a Call Answer a Call Procedure Press the flashing red line button. Answer Call Waiting When you're on an active call, you know that a call is waiting when you hear a single beep and the line button flashes red.
  • Page 7 Calls Turn On Do Not Disturb • Press the Ignore softkey. When you press this softkey, the softkey disappears from the phone screen, and is restored again during the next incoming call. • Press the Volume button down. If you press this button again, the ringer volume decreases. The ringer volume is restored during the next incoming call.
  • Page 8: Mute Your Call

    While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. When you mute the Cisco IP Phone 6821 Multiplatform Phones, a mute icon flashes on the screen. When you mute the Cisco IP Phone 6841 and 6851 Multiplatform Phones, the Mute button lights red.
  • Page 9 Calls Answer a Call Left on Hold for Too Long Procedure Step 1 Press Hold or Hold. Step 2 To resume a call from hold, press Hold or Resume. Answer a Call Left on Hold for Too Long Your phone is configured to provide cues that let you know when you have left a call on hold for too long: •...
  • Page 10 If your administrator has configured a Busy Lamp Field (line status) list with the prk function for you, you can park and unpark active calls. See Coworker Line Status for the idle and Parked call icons. This feature doesn't apply to phone Cisco IP Phone 7811. Calls...
  • Page 11 Calls Call Park Extension and Status Before you begin Activate or Deactivate Monitoring of the BLF List Procedure Step 1 Press the line key that monitors the user to park an active call. Step 2 To unpark a call, do one of three things: •...
  • Page 12: Forward Calls

    Calls Forward Calls Forward Calls You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to the line key label.
  • Page 13 Calls Activate Call Forward All with Feature Activation Code Synchronization Procedure Step 1 On the phone web page, click User Login > Voice > User. Step 2 In the Call Forward section, set the Cfwd All, Cfwd Busy, Cfwd No Answer, or combination of them to Yes, and enter a phone number for each of the call forwarding services that you want to enable: •...
  • Page 14: Transfer Calls

    Calls Transfer Calls You can clear the call forward all service by pressing Clr fwd. Transfer Calls You can transfer an active call to another person. Transfer a Call to Another Person When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call.
  • Page 15: Conference Calls And Meetings

    Calls Conference Calls and Meetings Conference Calls and Meetings You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.
  • Page 16: Multiple Lines

    Calls Multiple Lines your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the phone that called you. You do not have to accept the page. Procedure Dial the number of the paging group. Multiple Lines If you share phone numbers with other people, you could have multiple lines on your phone.
  • Page 17: Record A Call

    Calls Record a Call If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call. Procedure Step 1 Press the line button for the shared line. Step 2 Press Barge, BargeSilent, or BargeSlnt.
  • Page 18 Calls Sign In as a Call Center Agent Your phone can have ACD status as: • Sign in • Sign out • Available • Unavailable • Wrap-up The initial ACD status is controlled by your administrator in two ways: • The last local status can be restored as the ACD initial status when the phone boots up, status is changed to "Registered"...
  • Page 19 Calls Change Your Status as a Call Center Agent Procedure Press AgtSgnOut or AgtOut. Change Your Status as a Call Center Agent From time to time, you may need to take a brief break. To do that, change your status so that calls will not ring on your phone.
  • Page 20 Calls Set a Disposition Code While on a Call Center Call Procedure Step 1 Press Hold. Step 2 When you are ready to return, select the held call and press Resume. Set a Disposition Code While on a Call Center Call You can assign a disposition code to an active customer call or after you set your status to Wrap-up after a call.
  • Page 21 Calls Escalate a Call to a Supervisor Procedure Step 1 From an active call, press Emergency. Step 2 In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference.
  • Page 22 Calls Escalate a Call to a Supervisor Calls...