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If multilevel precedence and preemption (MLPP) is set up for your phone, priority calls will ring your
phone with a special ringtone, even when DND is turned on.
Procedure
Step 1 Press Do not disturb to turn on DND.
Step 2 Press Do not disturb again to turn off DND.
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or
another phone, such as a phone at a coworker's desk or in a conference room.
There are two ways you can park a call: call park and directed call park. You'll only have one type
of call park available on your phone.
A parked call is monitored by your network so you won't forget about it. If the call remains parked
for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your
original phone. You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another
destination, as set by your administrator.
A parked call occupies one line.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the
call control system to retrieve the call.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1 Press Park, and then hang up.
Your phone displays the number where the system parked the call. The parked call is put
on hold, and you can press Resume to resume the call on your phone.
Step 2 (Optional) Communicate the parked number to the person who needs to answer the call.
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
Horizon
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Cisco IP Phone 8841/8851 and 8861 User Guide
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