Appendix I. Troubleshooting & Frequently Asked Questions - Planet Networking & Communication ICA-E6265 User Manual

Appendix I. Troubleshooting & Frequently
Installing this device
The device will be
installed and work if a
firewall exists on the
network.
The username and
password used for the
first time or after
factory default reset
Forgot the username
and password
Forgot the IP address
of the device
PLANET Smart
Discovery Lite
program cannot find
the device.
Internet Explorer does
not seem to work well
with the device
PLANET Smart
Discovery Lite
program fails to save
the network
parameters.
Asked Questions
If a f irewall exists on the network, the HTTP port, Control Server and Streaming
Server ports need to be opened on the firewall or NAT router.
By default, the HTTP port is 80; Control Server port is 6001; Streaming Server port
is 6002.
Username = admin and password = admin.
Note that it's all case sensitive.
Follow the steps below.
1. Power on the camera. Wait for 2 minutes until it is ready.
2. Press and hold the hardware reset button for at least 5 seconds or until the
Power LED lights are off, and then release the button.
3. It will take around 2 minutes to boot the camera.
4. Re-login the camera using the default IP (http://192.168.0.20), and username
(admin), password (admin).
Check IP address of device by using PLANET Smart Discovery Lite program or by
UPnP discovery or set the device to default by reset button.
Re-power the device if the unit cannot be found within 1 minute.

Do not connect device over a r outer. PLANET Smart Discovery Lite program

cannot detect device over a router.
If IP address is not assigned to the PC that runs PLANET Smart Discovery Lite

program, then PLANET Smart Discovery Lite program cannot find device. Make
sure that IP address is assigned to the PC properly.
Antivirus software on the PC might interfere with the setup program. Disable the

firewall of the antivirus software during setting up this device.
Check the firewall setting of your PC or Notebook.

Make sure that your Internet Explorer is version 11. If you are experiencing
problems, try adding the camera's IP address to the IE11's compatible list.
Network may have trouble. Confirm the parameters and connections of the device.
2 Mega-pixel IR PoE Plus Speed Dome IP Camera
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ICA-E6265