Hot Desking; Automatic Call Distribution (Acd) - Yealink SIP-T58V User Manual

1. Swipe left or right to go to the second idle screen.
2. Tap to launch Message application.
3. Tap View Voice Mail.
The touch screen displays the amount of new and old voice mails.
You can tap the account to listen to voice mails.
Related Topic
Setting the Voice Mail Code

Hot Desking

Hot desking is regularly used in places where not all the employees are in the office at the same time, or not in the
office for very long, which means that actual personal offices would be often vacant, consuming valuable space and
resources.
You can use hot desking to log out from the current account and then log into a new account. As a result, many users
can share one same phone resource at different times.
Note
Hot desking is not available on all servers. Contact your system administrator for more information.
Before You Begin
Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information
from your system administrator.
Procedure
1. Tap the hot desking key when the phone is idle.
The phone screen prompts you whether to clear the account configuration.
2. Tap OK.
Registration configurations of all accounts on the phone will be cleared immediately.
The login wizard will be displayed.
3. Enter the login information.
4. Tap to log in.

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center. The ACD system handles large volumes of incom-
ing calls from callers who have no need to talk to a specific person but who require assistance from any of multiple per-
sons at the earliest opportunity. ACD on all IP phones allows the ACD system to distribute large volumes of incoming
calls to the registered ACD users.
ACD is not available by default. Check with your system administrator to find out if this feature is available on your
phone.
Topics
Logging into the ACD System
Changing the ACD Status
Advanced Features
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