Appendix B Troubleshooting; Overview; General Problems; Internet Access - NETGEAR ME103 User Manual

Appendix B
Troubleshooting

Overview

This chapter covers some common problems that may be encountered while using the Wireless
Access Point and some possible solutions to them. If you follow the suggested steps and the
Wireless Access Point still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the Wireless Access Point to configure it.
Solution 1: Check the following:
•
The Wireless Access Point is properly installed, LAN connections are
OK, and it is powered ON. Check the LEDs for port status.
•
Ensure that your PC and the Wireless Access Point are on the same
network segment. (If you don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.254.1 to 192.168.254.253 and thus
compatible with the Wireless Access Point's default IP Address of
192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Wireless Access Point.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
A number of things could be causing this. Try the following troubleshooting
Solution 1:
steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the
Wireless Access Point. Ensure that it is connected and ON. Connect to
it and check its settings. (If you can't connect to it, check the LAN and
power connections.)
•
If the Wireless Access Point is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
B