NETGEAR WAC505 User Manual
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NETGEAR WAC505 User Manual

Insight managed smart cloud wireless
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See also: Installation
Insight Managed Smart Cloud
Wireless Access Point
User Manual
Model WAC505
September 2017
202-11757-01
350 E. Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR WAC505

  • Page 1 Insight Managed Smart Cloud Wireless Access Point User Manual Model WAC505 September 2017 202-11757-01 350 E. Plumeria Drive San Jose, CA 95134...
  • Page 2 For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Overview of the Access Point Related Documentation..................8 Unpack the Access Point..................8 Top Panel With LEDs.....................8 Back Panel......................10 Product Label.......................11 Chapter 2 Install the Access Point in Your Network and Access It for Initial Configuration Position Your Access Point...................13 Set Up and Connect the Access Point to Your Network........14 Set Up the Access Point With a PoE Network Connection......14 Set Up the Access Point With a Non-PoE Network Connection......15...
  • Page 4 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Change the Channel Width for a Radio............52 Change the Output Power for a Radio............53 Change the Guard Interval for a Radio............54 Change the Channel for a Radio..............55 Set Up a WiFi On/Off Schedule for the Radios..........55 Manage Quality of Service for a WiFi Radio...........56...
  • Page 5 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Upgrade the Firmware of the Access Point............97 Check for New Firmware and Upgrade the Access Point........98 Manually Download Firmware and Upgrade the Access Point......99 Use a TFTP Server to Upgrade the Access Point.........100 Use an FTP Server to Upgrade the Access Point.........101...
  • Page 6 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Technical Specifications..................139...

  • Page 7: Chapter 1 Hardware Overview Of The Access Point

    DC power adapter lets you connect the access point to a regular switch.) The access point supports the NETGEAR Insight app, which lets you set up and manage the access point from your iOS or Android mobile device. However, this user manual describes local browser–based management interface, in this manual referred to as the local browser interface.

  • Page 8: Related Documentation

    Ceiling and wall installation guide • Data sheet For information about the NETGEAR Insight app, see the NETGEAR knowledge base articles at netgear.com/support. Unpack the Access Point The package contains the access point, installation guide, ceiling and wall installation kit, and mounting installation guide.
  • Page 9 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Table 1. LED descriptions Description Power LED Off. No power is supplied to the access point. Solid green. Power is supplied to the access point and the access point is ready.

  • Page 10: Back Panel

    10 seconds to reset the access point to factory default settings. If you added the access point to a network on the Insight app before, you must first use the NETGEAR Insight app to remove the access point from your network before the factory default settings function of the Reset button is available. For...

  • Page 11: Product Label

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Product Label The product label on the bottom panel of the access point shows the serial number, MAC address, default WiFi network name (SSID), network key (password), and default login information of the access point.

  • Page 12: Configuration

    Install the Access Point in Your Network and Access It for Initial Configuration This chapter describes how you can install and access the access point in your network. The chapter contains the following sections: • Position Your Access Point • Set Up and Connect the Access Point to Your Network •...

  • Page 13: Position Your Access Point

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Position Your Access Point Before you install your access point as described in the mounting installation guide, consider how you will position the access point. The access point lets you access your network anywhere within the operating range of your WiFi network.

  • Page 14: Set Up And Connect The Access Point To Your Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Set Up and Connect the Access Point to Your Network The access point is intended to function as a WiFi access point in your existing network. The following sections describe how you can connect the access point to your network: •...

  • Page 15: Set Up The Access Point With A Non-Poe Network Connection

    After you set up the access point, you can use several methods to connect to it for initial configuration. You can either connect to the access point by using the NETGEAR Insight app on an iOS or Android mobile device or by using the local browser interface. These two types of access are mutually exclusive.

  • Page 16: Connect Over Wifi Using An Ios Or Android Mobile Device

    Connect Over WiFi Using an iOS or Android Mobile Device You can install the NETGEAR Insight app on an iOS or Android mobile device and set up the access point (and perform many other tasks as well).

  • Page 17: Connect Over Wifi Using A Wifi-Enabled Computer Or Mobile Device

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Connect Over WiFi Using a WiFi-Enabled Computer or Mobile Device This section describes how to connect to the access point for the first time over WiFi using a WiFi-enabled computer or mobile device (without using the NETGEAR Insight app).
  • Page 18 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Click the Apply button. Note After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window opens. After you log in, the Dashboard page displays.
  • Page 19 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description DHCP Client By default, the DHCP client of the access point allows the access point to receive an IP address from a DHCP server (or router that functions as a DHCP server) in your network.

  • Page 20: Connect Over Ethernet Using A Computer Connected To The Same Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description Authentication Type From the menu, select one of the following authentication types for the WiFi network: • Open. Authentication is not required and data encryption is not supported.
  • Page 21 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual point functions as a DHCP client. If you want to set up the access point with a static (fixed) IP address, see Connect Over Ethernet Using a Directly Connected Computer on page 24.
  • Page 22 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Enter the settings that are described in the following table. Setting Description Country/Region From the menu, select the country and region in which the access point is operating. Note Make sure that the country is set to the location where the device is operating.
  • Page 23 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description SSID You cannot use the default SSID for regular operation (the default SSID is for setup only). Enter a new name with a maximum of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\).

  • Page 24: Connect Over Ethernet Using A Directly Connected Computer

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Take one of the following actions: • If you assigned a static IP address to the access point, enter that IP address in the address bar of the web browser.
  • Page 25 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The Day Zero Easy Setup page displays. Select the Standalone radio button. Click the Apply button. Note After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in.
  • Page 26 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Setting Description Country/Region From the menu, select the country and region in which the access point is operating. Note Make sure that the country is set to the location where the device is operating.
  • Page 27 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description SSID You cannot use the default SSID for regular operation (the default SSID is for setup only). Enter a new name with a maximum of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\).

  • Page 28: Log In To The Access Point After Initial Setup To View Or Change Settings

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Log In to the Access Point After Initial Setup to View or Change Settings After you set up the access point, you can view or change the settings for the access point.

  • Page 29: Chapter 3 Manage The Basic Wifi And Radio Features

    Manage the Basic WiFi and Radio Features This chapter describes how you can manage the basic WiFi and radio settings of the access point. For information about the advanced WiFi and radio settings, see Manage the Advanced WiFi and Radio Features on page 58.

  • Page 30: Set Up And Manage Wifi Networks

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Set Up and Manage WiFi Networks The access point supports eight WiFi networks (four for each radio), each with its own unique WiFi settings. The following sections describe how you can set up and manage WiFi networks on the access point: •...
  • Page 31 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The Dashboard page displays. Select Management > Configuration > Wireless > Basic. The page that displays lets you select and add an SSID. Click the + button to the left of Add SSID.
  • Page 32 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description Wireless Network Name The SSID is the WiFi network name of the VAP. Enter a name for the SSID with a (SSID) maximum of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\).
  • Page 33 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description VLAN ID You can enter the VLAN ID that must be associated with the VAP. By default, the VLAN ID is 1. This VLAN ID is not the same as the 802.1Q VLAN ID that is used for the wired network (see Set the 802.1Q VLAN and Management VLAN...

  • Page 34: View Or Change The Settings Of A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • If your WiFi-enabled computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the access point provides.

  • Page 35: Disable Or Enable A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • Does your WiFi device display as a connected client? (See View Client Distribution, Connected Clients, and Client Trends on page 116.) If it does, it is connected to the network.

  • Page 36: Enable Or Disable Client Separation For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The Dashboard page displays.

  • Page 37: Enable Or Disable Radio Resource Management For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Note If you set up a wireless distribution system (WDS; see Set Up a WiFi Bridge Between Access Points on page 63), you must keep the SSID broadcast enabled. To hide or broadcast the network name for a WiFi network: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 38: Enable Or Disable Band Steering For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The Dashboard page displays.

  • Page 39: Change The Rssi Threshold For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • Enable. Band steering is enabled for the WiFi network. • Disable. Band steering is disabled for the WiFi network. Click the Apply button. Your settings are saved. Change the RSSI Threshold for a WiFi Network You can enter the minimum received signal strength indicator (RSSI) value in decibel milliwatts (dBm) for a WiFi device to connect to the 2.4 GHz or 5 GHz radio on the access point.

  • Page 40: Change The Vlan Id For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Change the VLAN ID for a WiFi Network This VLAN ID is not the same as the 802.1Q VLAN ID that is used for the wired network (see Set the 802.1Q VLAN and Management VLAN on page 85).

  • Page 41: Set Bandwidth Rate Limits For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual To select a MAC ACL for a WiFi network: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 42: Register The Access Point With Facebook Wi-Fi

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The Dashboard page displays. Select Management > Configuration > Wireless > Basic. The page that lets you select an SSID displays. Select the SSID. The WLAN settings for the SSID display.

  • Page 43: Set Up A Captive Portal For A Wifi Network

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual A new browser page opens and displays the Facebook Login page. Log in to the Facebook account with which the Facebook business page is associated. From the Select a Page menu, select the Facebook business page.
  • Page 44 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual If you want to provide customers WiFi access by letting them check in to a Facebook business page, first register the access point with Facebook Wi-Fi (see Register the Access Point With Facebook Wi-Fi on page 42).
  • Page 45 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • Click Through. You must specify the captive portal settings as described in Step • Social Login. Customers receive WiFi access by checking in to a Facebook business page. To...

  • Page 46: Unregister The Access Point From Facebook Wi-Fi

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The following figure shows an example (that is, the figure does not show the default captive portal but a customized one). Click the Apply button. Your settings are saved. WiFi clients attempting to connect to the SSID are presented with the captive portal login page.

  • Page 47: Manage The Basic Radio Features

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Your settings are saved. Go to the Facebook business page and log in to your account. Select the check box for the access point s entry. Click the Delete button. The access point s entry is removed.
  • Page 48 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Configuration > Wireless > Basic > Wireless Settings. Configure the settings as described in the following table. The descriptions in the table apply to both radios, but you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.
  • Page 49 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description MCS Index / Data Rate From the menu, select the modulation and coding scheme (MCS) index and data transmit rate for the radio. The default is Best. For most networks, the default settings work fine.

  • Page 50: Turn A Radio On Or Off

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description Guard Interval From the menu, select the value that protects radio transmissions from interference. An Auto guard interval (which is the default) improves performance, but some legacy devices can operate only with a long –800ns guard interval.

  • Page 51: Change The Wifi Mode For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • Turn a radio on. Select the Turn Radio ON check box for the radio. • Turn a radio off. Clear the Turn Radio ON check box for the radio.

  • Page 52: Change The Mcs Index And Data Rate For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual 11a. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.11ac and 802.11na clients is limited. 11na. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.11ac clients is limited.

  • Page 53: Change The Output Power For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • The 40 MHz channel enables higher data rates but leaves fewer channels available for use. • The 802.11ac specification allows an 80 MHz–wide channel in addition to the dynamic 20/40 MHz channel that is available with other modes.

  • Page 54: Change The Guard Interval For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The Dashboard page displays.

  • Page 55: Change The Channel For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Change the Channel for a Radio The available WiFi channels and frequencies depend on the country and the radio. The default is Auto, which enables the radio to automatically select the most suitable channel.

  • Page 56: Manage Quality Of Service For A Wifi Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The Dashboard page displays.
  • Page 57 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Configuration > Wireless > Basic > QoS Settings. Enable or disable the following features for a radio by selecting the applicable Enable or Disable radio buttons: •...

  • Page 58: Chapter 4 Manage The Advanced Wifi And Radio Features

    Manage the Advanced WiFi and Radio Features This chapter describes how you can manage the advanced WiFi and radio features of the access point. For information about the basic WiFi and radio settings, see Manage the Basic WiFi and Radio Features on page If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.

  • Page 59: Manage The Advanced Radio Features

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Manage the Advanced Radio Features You can manage the advanced radio features that are described in the following sections: • Manage the Advanced WiFi Settings for the Radios on page 59 •...
  • Page 60 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Configuration > Wireless > Advanced. Configure the settings as described in the following table. The descriptions in the table apply to both radios. Except for the MU-MIMO feature, you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.

  • Page 61: Manage The Maximum Number Of Clients For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual (Continued) Setting Description DTIM Interval (1-255) Move the slider to specify the delivery traffic indication message (DTIM) interval or the data beacon rate, which indicates the beacon delivery traffic indication message period in multiples of beacon intervals.

  • Page 62: Manage The Broadcast And Multicast Settings For A Radio

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The range is from 1 to 50. The default is 50 WiFi clients. Click the Apply button. Your settings are saved. The radio or radios restart and WiFi clients might need to reconnect.

  • Page 63: Manage Load Balancing For The Radios

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Manage Load Balancing for the Radios You can configure the radio utilization thresholds to enable both radios to maintain the speed and performance of the WiFi network as clients associate with and disassociate from the WiFi network.
  • Page 64 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual If the access point is connected to the Internet over a wired connection, the access point can function as the WiFi base station for up to four other access points that function as WiFi repeaters. The access point itself can also function as a WiFi repeater if it is connected to another access point that functions as a WiFi base station.
  • Page 65 Note If you are using the access point as the base station with a non-NETGEAR access point as a repeater, you might need to change more configuration settings. In particular, you might need to disable the DHCP server function on the non-NETGEAR access point that is the repeater.
  • Page 66 The WiFi network name on which the WDS is established. The default name is (SSID) Netgear-WDS-x, in which x is the number of the WDS (1, 2, 3, or 4). Local MAC Address The MAC address of the local WDS radio interface, that is, the MAC address of the local radio on which the WDS is established.

  • Page 67: Chapter 5 Manage Access And Security

    Manage Access and Security This chapter describes how you can manage access and security features and user accounts. The chapter includes the following sections: • Block Specific URLs and Keywords for Internet Access • Manage Local MAC Access Control Lists •...

  • Page 68: Block Specific Urls And Keywords For Internet Access

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Block Specific URLs and Keywords for Internet Access You can set up a blacklist by specifying URLs (web addresses) for which Internet access must be blocked. You can also specify keywords that cause the access point to reject URLs that contain those keywords.

  • Page 69: Manage Local Mac Access Control Lists

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual from the Popular URL list by selecting the check boxes for the URLS and clicking the << Move button. To remove a URL from the blacklist, select the check box for the URL and click the upper left Remove button.
  • Page 70 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Enter the access point user name and password. The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 71: Import An Existing Mac Access Control List

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • To move a device from the Available Stations table to the Trusted Stations table, select the check box for the device and click the << Move button. • To remove a device from the Trusted Stations table, select the check box for the device and click the Remove button.
  • Page 72 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Configuration > Security > MAC ACL. The previous figure shows some examples. Devices in the Trusted Stations table are manually added, imported, or both added and imported. Devices in the Available Stations table are automatically detected...

  • Page 73: Manage User Accounts

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual When you remove the device from the Trusted Stations table, the device is not moved to the Available Stations table. Click the Apply button. Your settings are saved. For information about manually adding MAC addresses to those in the Trusted...

  • Page 74: Change The Settings For A User Account

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Click the add user account icon. Additional fields and a menu display. Specify the settings for the new user account: • User Name. Enter a user name. • Password. Enter a password between 4 and 12 characters in length.

  • Page 75: Remove A User Account

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The ideal password contains no English dictionary words and contains uppercase and lowercase letters, numbers, and symbols. However, do not include quotation marks (") in the password. • Privilege. From the menu, select Read-Write or Read-Only.

  • Page 76: Enable Neighbor Access Points Detection And Move Access Points To The Known Ap List

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The following sections describe how you can manage neighbor AP detection and add neighbor access points to the Known AP List: • Enable Neighbor Access Points Detection and Move Access Points to the Known AP List on page 76 •...
  • Page 77 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Your settings are saved. Neighbor AP detection is now enabled. From the Detection Policy menu, select the scan method: • Mild. The access point scans for neighbor access points every 15 minutes. This is the default setting.

  • Page 78: Import An Existing Neighbor Access Point List In The Known Ap List

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Click the Unknown AP List tab. If no access points display, click the Refresh button. Select the check boxes for the access points that you are familiar with. Click the << Move to Known AP List button.
  • Page 79 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual To import a list with MAC addresses of known neighbor access points in the Known AP List: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 80: Set Up Radius Servers

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Replace or merge the MAC addresses in the import list with the MAC addresses in the Known AP List by selecting one of the following radio buttons: • Replace. MAC addresses in the Known AP List are replaced with the ones in the import list.
  • Page 81 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Configuration > Security > RADIUS Settings. For each RADIUS server that you want to set up, configure the following settings: • IPv4 Address. Enter the IPv4 address of the RADIUS server. The access point must be able to reach this IP address.

  • Page 82: Chapter 6 Manage The Local Area Network And Ip Settings

    Manage the Local Area Network and IP Settings This chapter describes how you can manage the local area network (LAN) and IP settings of the access point. The chapter includes the following sections: • Disable the DHCP Client and Specify a Fixed IP Address •...

  • Page 83: Disable The Dhcp Client And Specify A Fixed Ip Address

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Disable the DHCP Client and Specify a Fixed IP Address By default, the DHCP client of the access point is enabled and the access point receives an IP address from a DHCP server (or a router that functions as a DHCP server) in your network.

  • Page 84: Enable The Dhcp Client

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Setting Description IP Address IP address in the range that is used by your LAN (usually 255.255.255.0). Subnet Mask The subnet mask must be compatible with your LAN. Gateway IP address of the gateway on your LAN.

  • Page 85: Set The 802.1Q Vlan And Management Vlan

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Configuration > IP > LAN. Select the Enable radio button. The fields are masked. Click the Apply button. Your settings are saved. The access point restarts with the new IP settings. It might take a while before the access point receives its IP address setting from the DHCP server.
  • Page 86 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual To set the 802.1Q VLAN and management VLAN: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 87: Enable Or Disable Spanning Tree Protocol

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual To change the VLAN ID for the management VLAN, enter another VLAN ID in the Management VLAN field. By default, the management VLAN is VLAN 1. If you change the VLAN ID, be sure that the VLAN ID is supported on your network.

  • Page 88: Enable Or Disable Igmp Snooping

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual To enable or disable the network integrity check function: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 89: Enable Or Disable Ethernet Lldp

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • Enable. IGMP snooping is enabled. • Disable. IGMP snooping is disabled. This is the default setting. Click the Apply button. Your settings are saved. Enable or Disable Ethernet LLDP Link Layer Discovery Protocol (LLDP), as specified in IEEE 802.1AB, can provide link-layer messages to...
  • Page 90 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual A login window opens. Enter the access point user name and password. The default user name is admin. The password is the one that you specified the first time that you logged in.

  • Page 91: Chapter 7 Manage And Maintain The Access Point

    Manage and Maintain the Access Point This chapter describes how you can manage and maintain the access point. The chapter includes the following sections: • Change the Management Mode to Insight or Standalone Mode • Change the Country or Region of Operation •...

  • Page 92: Change The Management Mode To Insight Or Standalone Mode

    Insight. Select the Insight radio button to manage the access point from a mobile device on which the NETGEAR Insight app is installed. This is the default setting. Although you can connect to the access point over the local browser interface, only a basic and limited local browser interface is available. For information about the NETGEAR Insight app, see the NETGEAR knowledge base articles at netgear.com/support.

  • Page 93: Change The Country Or Region Of Operation

    If your country or region is not listed in the menu, you must check with your local government agency or check the NETGEAR website for information about which channels you can use. To change the country or region of operation: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 94: Change The Admin User Account Password

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Change the Admin User Account Password This admin user account password is the password that you use to log in to the local browser interface of the access point with the user name admin. It is not the passphrase that you use for WiFi access.

  • Page 95: Specify A Custom Ntp Server

    Your settings are saved. Specify a Custom NTP Server By default, the access point receives its time from a default NETGEAR Network Time Protocol (NTP) server, but you can also specify a custom NTP server. To specify a custom NTP server: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

  • Page 96: Set The Time Zone

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual By default, the Enable radio button is selected and the access point receives its time from a default NETGEAR NTP server. Select the Use Custom NTP Server check box. Take one of the following actions: •...

  • Page 97: Manage The Syslog Settings

    You can check to see if new firmware is available and upgrade the access point to the new firmware. You can also visit the NETGEAR support website, download the firmware manually to a local computer, and update the access point to the new firmware. If someone (usually the network administrator) places new firmware on a TFTP or FTP server in the network, you can load the firmware from the server and upgrade the firmware of the access point.

  • Page 98: Check For New Firmware And Upgrade The Access Point

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The following sections describe the firmware upgrade methods: • Check for New Firmware and Upgrade the Access Point on page 98 • Manually Download Firmware and Upgrade the Access Point on page 99 •...

  • Page 99: Manually Download Firmware And Upgrade The Access Point

    To download firmware manually and upgrade your access point: Visit downloadcenter.netgear.com, locate the support page for your product, and download the new firmware. Read the new firmware release notes to determine whether you must reconfigure the access point after upgrading.

  • Page 100: Use A Tftp Server To Upgrade The Access Point

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Use a TFTP Server to Upgrade the Access Point If someone (usually the network administrator) places new firmware on a TFTP server in the network, you can load the firmware from the TFTP server and upgrade the firmware of the access point.

  • Page 101: Use An Ftp Server To Upgrade The Access Point

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Use an FTP Server to Upgrade the Access Point If someone (usually the network administrator) places new firmware on an FTP server in the network, you can load the firmware from the FTP server and upgrade the firmware of the access point.

  • Page 102: Manage The Configuration File Of The Access Point

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Manage the Configuration File of the Access Point The configuration settings of the access point are stored within the access point in a configuration file. You can back up (save) this file to your computer or restore it.

  • Page 103: Reboot The Access Point From The Local Browser Interface

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The Dashboard page displays. Select Management > Maintenance > Upgrade > Backup and Restore > Restore Settings. The restore settings display. Click the Browse button and navigate to and select the saved configuration file.

  • Page 104: Return The Access Point To Its Factory Default Settings

    You can use the Reset button to return the access point to its factory default settings. However, if you added the access point to a network on the Insight app before, you must first use the NETGEAR Insight app to remove the access point from your network before the factory default settings function of the Reset button is available.

  • Page 105: Use The Local Browser Interface

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Note If you hold the Reset button for less than 10 seconds and then release it, the access point reboots rather than returning to its factory default settings. Release the Reset button.

  • Page 106: Enable Or Disable Telnet

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load a new page. Do not turn off the access point.

  • Page 107: Enable Snmp And Manage The Snmp Settings

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Enter the access point user name and password. The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 108: Manage The Leds

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual By default, SNMP is disabled. Specify the following settings: • Read-Only Community Name. The community string that allows the SNMP manager to read the access point’s MIB objects. The default is public.
  • Page 109 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual The default user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The Dashboard page displays.

  • Page 110: Chapter 8 Monitor The Access Point And The Network

    Monitor the Access Point and the Network This chapter describes how you can monitor the access point and the network. The chapter includes the following sections: • View the Access Point Internet, IP, and System Settings • View the WiFi Radio Settings •...

  • Page 111: View The Access Point Internet, Ip, And System Settings

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual View the Access Point Internet, IP, and System Settings To view the access point, Internet, IP, and system settings: Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.
  • Page 112 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual This pane also contains a button that you can click to check for firmware updates for the access point (see Check for New Firmware and Upgrade the Access Point on page 98).

  • Page 113: View The Wifi Radio Settings

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Serial Number. The serial number of the access point. Current Time. The current system time of the access point. Uptime. The time since the access point was last restarted. •...
  • Page 114 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Look at the Radio Information pane at the top, right corner of the Dashboard page (if the page width on your device is sufficient; otherwise, it might be elsewhere). The following settings are displayed: •...

  • Page 115: View Unknown And Known Neighbor Access Points

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Country / Region. The country or region in which the access point operates or for which the access point is licensed. Firmware Version. The version of the firmware that is installed on the access point.

  • Page 116: View Client Distribution, Connected Clients, And Client Trends

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Monitoring > Neighbor AP. At the top of the page, for each radio band, the page states the total number of unknown access points. To display the most recent unknown access points, click the Refresh button.
  • Page 117 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual A login window opens. Enter the access point user name and password. The default user name is admin. The password is the one that you specified the first time that you logged in.
  • Page 118 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual and the graph shows the total number of clients for both radios and the number of clients for each radio (2.4 GHz and 5 GHz). To view more information, point to a node on one of the lines on the graph.

  • Page 119: View Wifi And Ethernet Traffic, Traffic Statistics, And Channel Utilization

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual • State. The QoS state of the connection. • Type. The type of WiFi security that is used for the connection. • Device Type. The type of device that the client is.

  • Page 120: View, Save, Download, Or Clear The Logs

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Click the Channel Utilization button. The graph shows the channel utilization for the 2.4 GHz radio. To view the channel utilization for the 5 GHz radio, click the 5 GHz button.
  • Page 121 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Select Management > Monitoring > Logs. The page shows the following information for each log entry: • Date and time. The date and time that the entry was logged. •...

  • Page 122: View A Wifi Bridge Connection

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual View a WiFi Bridge Connection You can view whether a WiFi bridge is established and view the function (master or slave), MAC addresses, and IP addresses of the access points that form the WiFi bridge.
  • Page 123 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Click the alarm bell icon on the top right of the page. The pop-up window shows the alarms (indicated by a red bell) and notifications (indicated by a blue bell) with a description and time.

  • Page 124: Chapter 9 Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting This chapter describes how you can capture WiFi packets and troubleshoot the access point and network. The chapter includes the following sections: • Capture WiFi Packets • Quick Tips for Troubleshooting • Troubleshoot With the LEDs • Troubleshoot the WiFi Connectivity •...

  • Page 125: Capture Wifi Packets

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Capture WiFi Packets You can capture WiFi and Ethernet packets that are received and transmitted by the access point and save the file with captured packets to your computer. During the packet capture process, normal functioning of the access point is not affected.
  • Page 126 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Setting Description Capture Interface From the Capture Interface menu, select one of the following interfaces on which packets must be captured: • brtunk. All packets are captured, that is, packets on the Ethernet interface, 2.4 GHz radio, and 5 GHz radio.

  • Page 127: Quick Tips For Troubleshooting

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Quick Tips for Troubleshooting If your network is unresponsive or does not function normally, restart your network: Unplug the Ethernet cable from the access point to your network switch or Internet modem.

  • Page 128: Troubleshoot With The Leds

    If it is in a power strip, make sure that the power strip is turned on. If it is plugged directly into the wall, verify that the outlet is not switched off. • Make sure that you are using the NETGEAR 12V, 2.5A power adapter for this product. Diagnostics and Troubleshooting...

  • Page 129: Power Led Remains Solid Amber

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Power LED Remains Solid Amber When you turn on the power to the access point, the Power LED lights solid amber temporarily and then turns solid green, indicating that the startup procedure is complete and the access point is ready.

  • Page 130: G Or 5G Wlan Led Is Off

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual If the LAN LED lights amber or green but the Activity LED is off, do the following: Disconnect and reconnect the Ethernet cable and wait several minutes to see if the Activity LED lights solid green or blinks green.

  • Page 131: Troubleshoot The Wifi Connectivity

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Troubleshoot the WiFi Connectivity If you are experiencing trouble connecting over WiFi to the access point, try to isolate the problem: • Make sure that the WiFi settings in your WiFi device and access point match exactly.

  • Page 132: You Cannot Log In To The Access Point Over A Lan Connection

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual You Cannot Log In to the Access Point Over a LAN Connection If you are unable to log in to the access point from a computer on your local network and use the access point’s local browser interface, check the following:...

  • Page 133: Test The Lan Path To Your Access Point

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Test the LAN Path to Your Access Point You can ping the access point from your computer to verify that the LAN path to your access point is set up correctly.
  • Page 134 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual If the path is functioning correctly, replies as described in Test the LAN Path to Your Access Point on page 133 display. If you do not receive replies, do the following: •...

  • Page 135: Appendix A Factory Default Settings And Technical Specifications

    Factory Default Settings and Technical Specifications This appendix includes the following sections: • Factory Settings • Technical Specifications...

  • Page 136: Factory Settings

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Factory Settings You can reset the access point to the factory default settings, which are shown in the following table. For more information about resetting the access point to its factory settings, see...
  • Page 137 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Table 2. Access point factory default settings (Continued) Feature Default Setting RF channel Auto. The available channels depend on the region. WLAN settings for an individual WiFi network (SSID or VAP) WiFi communication Both the 2.4 GHz radio and the 5 GHz radio are enabled.
  • Page 138 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Table 2. Access point factory default settings (Continued) Feature Default Setting WMM powersave Enabled Advanced WiFi settings for all WiFi networks (SSIDs or VAPs) Maximum number of WiFi 50 per radio...

  • Page 139: Technical Specifications

    Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Technical Specifications The following table shows the technical specifications of the access point. Table 3. Access point specifications Feature Description Supported WiFi radio 2.4 GHz band: 802.11ng, 801.11bg, and 802.11b frequencies and WiFi modes 5 GHz band: 802.11ac, 802.11na, and 802.11a...
  • Page 140 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Table 3. Access point specifications (Continued) Feature Description PoE consumption 8.53W Power adapter (not included 12 VDC, 2.5A but can be ordered as an The plug is localized to the country of sale.
  • Page 141 Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual Table 3. Access point specifications (Continued) Feature Description Regulatory compliance EN 55032:2015 + AC: 2016, Class B Europe CISPR 32:2015 + AC:2016, Class B EN 61000-3-2:2014, Class A EN 61000-3-3:2013 EN 55024:2010 + A1:2015 EN 301 489-1 V2.1.1 (2017-02)

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