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Dear Customer, Thank you very much for buying this appliance. Please read through the manual carefully before using the product, and keep it in a safe place for later reference. In order to ensure continued safe and efficient operation we recommend that the product is serviced regularly. Our service and customer service organisation can assist with this.
1 Safety Safety General safety instructions Danger This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been giv en supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
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1 Safety Important The installation must comply on all points with prevailing regulations and directives, which gov ern work and interventions in individual homes, blocks of flats and other buildings. Important Respect the minimum and maximum water tem perature to ensure correct operation of the heat pump: refer to the chapter Technical Specifica...
1 Safety Caution If the heat pump is not wired in the factory, carry out the wiring according to the wiring schematics: refer to the chapter Electrical Connections in the Installation and Service Manual. Caution In order to prevent any danger owing to the unex pected reset of the thermal circuit breaker, this appliance must not be powered through an exter...
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1 Safety Note Never remove or cover the data plates and la bels affixed to the heat pump. The data plates and labels must be legible throughout the entire lifetime of the heat pump. Immediately replace damaged or illegible in structions and warning labels.
1 Safety Caution It is preferable to use HOLIDAYS mode rather than switching off the heat pump to handle the following functions: Unblocking the circulating pumps, frost protection. Specific safety instructions Warning Refrigerant fluid and pipes: Use only R410A refrigerant fluid to fill the instal lation.
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1 Safety Tab.1 Composition of R-410A fluid Name Proportion Number CE Number CAS Difluoromethane R32 200–839–4 75-10-5 Pentafluoroethane 206-557-8 354-33-6 R125 The Global Warming Potential of R410A gas is 2088. Tab.2 Precautions for use First aid If inhaled: Evacuate the subject from the contaminated area and take him into the open air.
1 Safety In the event of acci Individual precautions: dental spillage Avoid contact with the skin and eyes. Do not intervene without appropriate protective equipment. Do not inhale the vapours. Evacuate the hazardous area. Stop the leakage. Eradicate all sources of ignition. Ventilate the spillage area mechanically.
1 Safety therefore reserve the right to modify the specifications given in this document. Our liability as manufacturer may not be invoked in the following cases: Failure to abide by the instructions on installing the appliance. Failure to abide by the instructions on using the appli ance.
2 About this manual About this manual General This manual is intended for the user of a GSHP heat pump. Symbols used 2.2.1 Symbols used in the manual This manual uses various danger levels to draw attention to special in structions.
3 Technical specifications Technical specifications Homologations 3.1.1 Directives This product complies with the requirements of the following European Di rectives and Standards: Pressure Equipment Directive 97/23/EC, Article 3, paragraph 3 Low Voltage Directive 2014/35/EU Generic standard: EN 60335-1 Relevant standard: EN 60335-2-40 Electromagnetic Compatibility Directive 2014/30/EU Generic standards: EN 61000-6-3, EN 61000-6-1 Relevant Standard: EN 55014...
The heat pumps in the GSHP range have the following specifications: Compact appliance ready for connection. Single phase or three-phase power supply. Integrated expansion vessel (models: GSHP 5 MR-E, GSHP 5 TR-E, GSHP 9 MR-E, GSHP 9 TR-E, GSHP 12 MR-E, GSHP 12 TR-E, GSHP 15 TR-E).
4 Description of the product Description of the control panel 4.3.1 Description of the keys Fig.3 Control panel keys 1 Temperature setting key: heating, domestic hot water or swimming pool 2 Operating mode selection key 3 Domestic hot water override key 4 Key to access the parameters reserved for the installer 5 Keys corresponding to the icons shown on the display: the icons vary depending on the menu...
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4 Description of the product Solar The indicator is present if a solar domestic hot water tank is connected. Fig.8 Indicator Solar load pump running Top part of the tank reheated to the solar domestic hot water set point Top and middle part of the tank reheated to the solar domestic hot water set point <...
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4 Description of the product Domestic hot water override A vertical bar is displayed at bottom left when a domestic hot water over ride is activated. Fig.13 Indicator Steady symbol: permanent override Flashing symbol: temporary override < AUTO AUTO AUTO AUTO AUTO AUTO...
5 Operation Operation Use of the control panel 5.1.1 Browsing in the menus Fig.15 Selection Turn the settings button to select: a menu, < AUTO a parameter, a value. This action also enables the value for a parameter to be modified once it MW-1000411-1 has been selected.
5 Operation Fig.20 Accessing heating mode 2. Go to the heating configuration mode by pressing the key. 3. Select the desired menu by turning the settings button. < AUTO 4. Confirm the selection by pressing the settings button. 5. Go back to the main display by pressing the key once.
5 Operation Shut-down Important Give priority to the HOLIDAYS operating mode if the central heat ing system is not used for a long period. When this operating mode is activated: The electrical circuits continue to be powered up. The frost protection function is activated. 1.
6 Settings Settings List of parameters 6.1.1 User Level Menus available at User level: Access keys Menus TEMPERATURE MODE Operating mode Domestic hot water #MEASURES #CHOICE TIME PROG. #TIME PROGRAM #SETTING #TIME .DAY TEMPERATURE menu - User Level Certain parameters are displayed: according to certain system configurations, according to the options, circuits or sensors actually connected.
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6 Settings Parameters Description Factory setting Customer setting SWIMMING P.T.B Desired temperature for the swimming pool connected to cir 20°C cuit B. Can be set from 5 to 39°C. SWIMMING P.T.C Desired temperature for the swimming pool connected to cir 20°C cuit C.
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6 Settings Parameters Description Factory setting Customer setting COLD COOLING mode is forced without taking into account the outside temperature or the SUM/WIN parameter. MANUEL The appliance operates according to the set point settings. All of the pumps operate. Possibility of setting the set point by simply turning the but ton.
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6 Settings Parameters Description Unit TEMP.DHW A Water temperature in the second domestic hot water tank connected to circuit A °C DHW B TEMP. Water temperature in the second domestic hot water tank connected to circuit B °C DHW TEMP.C Water temperature in the second domestic hot water tank connected to circuit C °C FLOWMETER Heating water flow rate...
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6 Settings Parameters Description Factory setting Customer setting SUM/WIN Outside temperature above which the heating will be shut 22°C down: OFF : The heating is never shut down automatically. Can be set from 15 to 30°C: The heating pumps are shut down. The heat pump only starts up for domestic hot water or cooling needs, if the function is enabled.
6 Settings #TIME .DAY menu - User Level Tab.22 Menu #TIME .DAY Parameters Description Factory setting Customer setting HOURS Hours. Can be set from 0 to 23. MINUTE Minutes. Can be set from 0 to 59. Day of the week. Can be set from Monday to Sunday.
6 Settings 6.2.2 Setting the Set Point Temperatures Fig.25 Accessing the set point temperature 1. Go to the set point temperature settings by pressing the key. settings 2. Select the desired parameter by turning the settings button. 3. Confirm the selection by pressing the settings button. Note Go back to the previous display by pressing the key.
6 Settings 2. Select the #CHOICE TIME PROG. menu by turning the settings but ton. 3. Confirm the selection by pressing the settings button. Note Go back to the previous display by pressing the key. 4. Select the circuit for which the timer program is to be activated by turning the settings button.
6 Settings Fig.29 Selecting/deselecting a day 9. Select or deselect a day by pressing the settings button once or twice. The symbol is displayed for selection. PROG P2 C The symbol is displayed for deselection. We Th 10. Confirm one or more days by pressing the settings button. "Select the days to program"...
6 Settings 6.2.8 Setting the contrast and brightness of the display 1. Go to the User level by pressing the key. 2. Select the #SETTING menu by turning the settings button. 3. Confirm the selection by pressing the settings button. Note Go back to the previous display by pressing the key.
7 Maintenance Maintenance General Maintenance operations are important for the following reasons: To guarantee optimum performance. To extend the life of the equipment. To provide an installation which offers the customer optimum comfort over time. Caution Do not neglect to service the heat pump. Contact a qualified pro fessional or take out a maintenance contract for the obligatory an...
7 Maintenance Fig.32 After Sales Service contact details 1. When the icon flashes, press the corresponding key to access the name and telephone number of the After Sales Service. 2. Contact the installer in order for him to carry out the required inspec tions and services.
8 Troubleshooting Troubleshooting Error codes 8.1.1 Error messages If an error occurs, the control panel displays an error message and the corresponding code. 1. Make a note of the code displayed. The code is important for the correct and rapid diagnosis of the type of error and for any technical assistance that may be needed.
8 Troubleshooting Troubleshooting 8.2.1 Anti-hunting When the appliance is in Anti-hunting operating mode, the symbol flashes. 1. Go to the message by pressing the key. The message ¤Operation assured when the restart temperature will be reached is displayed. This message is not an error code. It is intended for information purposes only.
10 Disposal 10 Disposal 10.1 Disposal and Recycling Fig.36 Recycling Warning Removal and disposal of the heat pump must be carried out by a qualified professional in accordance with prevailing local and na tional regulations. MW-3000179-03 GSHP 7636860 - v04 - 18012017...
11 Environmental 11 Environmental 11.1 Energy savings Energy-saving advice: Do not block ventilation outlets. Do not cover the radiators. Do not hang curtains in front of the radiators. Install reflective panels behind the radiators to prevent heat losses. Insulate the pipes in rooms that are not heated (cellars and lofts). Close the radiators in rooms not in use.
12 Warranty 12 Warranty 12.1 General We would like to thank you for buying one of our appliances and for your trust in our product. In order to ensure continued safe and efficient operation, we recommend that the product is regularly inspected and maintained. Your installer and our service department can assist with this.
13 Appendix 13.2 Product fiche - Temperature Controls Tab.25 Product fiche for the Temperature controls Diematic iSystem Class Contribution to space heating energy efficiency 13.3 Package fiche - Medium-temperature heat pumps Note ‘Medium-temperature application’ means an application where the heat pump space heater or heat pump combination heater deliv ers its declared capacity for heating at an indoor heat exchanger outlet temperature of 55 °C.
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13 Appendix Fig.37 Package fiche for medium-temperature heat pumps indicating the space heating energy efficiency of the package Seasonal space heating energy effi ciency of heat pump ‘I’ Temperature control Class I = 1%, Class II = 2%, Class III = 1.5%, Class IV = 2%, Class V = 3%, Class VI = 4%, from fi...
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(1) The intermediate values are calculated by linear interpolation between the two adjacent values. (2) Prated is related to the preferential space heater or combination heater. Tab.27 Package efficiency GSHP GSHP 5 MR-E GSHP 9 MR-E GSHP 12 MR-E – GSHP 5 TR-E – GSHP 9 TR-E –...