Connectivity; Software - Welch Allyn Connex Directions For Use Manual

84 Troubleshooting

Connectivity

Issue
A patient device does not appear in
the central station Waiting area
Communication between the
device and the central station has
been lost

Software

Issue
You cannot log into the central
station
The central station is not
responding or is not running
properly
Possible cause
The device is not connected to the network
Network or wireless connection issues
The device is no longer working
The device is not connected to the network
The device is no longer working
Network or wireless connection issues
The central station is not connected to the
network
Possible cause
You have been locked out of the central station
Software issues
Power loss
Software restart
®
Welch Allyn Connex Central Station
Suggested action
See the device directions for use.
Contact your network
administrator.
See the device directions for use.
See the device directions for use.
See the device directions for use.
Contact your network
administrator.
Contact your network
administrator.
Suggested action
Contact your network
administrator to reset your
central station password.
Contact your biomedical engineer
to discuss a potential system
restart to resolve the issue.
Wait for the system to
automatically restart.
Contact your biomedical
engineer.
Contact your biomedical
engineer.